BOUGHT MY RAM FEBRUARY 6TH AND ITS BEEN IN THE SHOP SINCE FEBRUARY 17TH.

[RAMSUCKS]

I HAVE HAD ALL GENERATION OF RAM AND SOME OF THE SAME GENS 2 OR 3 AT ONCE FOR WORK. SINCE I BOUGHT THIS 2026 I HAVE HAD NOTHING BUT PROBLEMS AND NO ONE IN CUSTOMER CARE GIVES A **** . I AM LOOSING MONEY AND THEY WILL NOT EVEN OFFER A BUY BACK YET AND I WILL PROBABLY WILL NEVER BUY RAM AGAIN SINCE I WAS TREATED THIS WAY. LOVE THE CUMMINS AND NEW ZF TRANNY BUT TOUCHSCREEN THEY CAN NOT SEEM TO FIX AND IT HAS MY TOWHAUL MODE ON IT AND EXHAUST BRAKE ON IT AND THEY DO NOT WORK AND I TOW DAILY WITH IT... SO FRUSTRATED WITH RAM TRY TO CARE OF ME THROUGH A COMPANY CALLED STARR THEY ARE A JOKE CAN NOT EVEN UNDERSTAND THEM. FIRST TIME ON HERE AND PROBABLY LAST. I AM GETTING NO WERE WITH RAM JUST WANT MY MONEY BACK.

 

[Grams]

I HAVE HAD ALL GENERATION OF RAM AND SOME OF THE SAME GENS 2 OR 3 AT ONCE FOR WORK. SINCE I BOUGHT THIS 2026 I HAVE HAD NOTHING BUT PROBLEMS AND NO ONE IN CUSTOMER CARE GIVES A **** . I AM LOOSING MONEY AND THEY WILL NOT EVEN OFFER A BUY BACK YET AND I WILL PROBABLY WILL NEVER BUY RAM AGAIN SINCE I WAS TREATED THIS WAY. LOVE THE CUMMINS AND NEW ZF TRANNY BUT TOUCHSCREEN THEY CAN NOT SEEM TO FIX AND IT HAS MY TOWHAUL MODE ON IT AND EXHAUST BRAKE ON IT AND THEY DO NOT WORK AND I TOW DAILY WITH IT... SO FRUSTRATED WITH RAM TRY TO CARE OF ME THROUGH A COMPANY CALLED STARR THEY ARE A JOKE CAN NOT EVEN UNDERSTAND THEM. FIRST TIME ON HERE AND PROBABLY LAST. I AM GETTING NO WERE WITH RAM JUST WANT MY MONEY BACK.

Did you buy from a KY Swope dealer? I had issues with my ‘24 Ram…and they took care of me beyond measure.

 

[RAMSUCKS]

I bought it at Batesville Chrysler in Indiana cause they had the one I wanted in stock. And I live in Louisville Kentucky so I took it to the nearest Chrysler dealership to my office and it’s at Oxmoor Chrysler and it’s been there for three months. And nothing is being done they’ve even had engineers in from up north come check it out and they say they fix it. 24 hours later I’m back in the shop. It’s like I’m in a nightmare. I just can’t even believe this is happening getting no customer service no help no rental. It’s just almost unbelievable.

 

[RAMSUCKS]

I have had six different Dodge diesels cause I tow for a living and have a small business and this is one of my business trucks and I’m losing half my business because I do not have a second truck to run the other business routes and they don’t even give a ****.

 

[TradesmanGuy]

I hear ya. My similar story ->

My New Purchase Story

After plenty of research, it was a new Ram 1500 with the V6. This would be my first new (or old) vehicle in 17 years. WhooooHooo. Here is my new Ram 1500 nightmare story. Sept 30 2025 I test drove the very basic Ram 1500. I wanted a good price and a solid truck. The Tradesman with the V6...

www.ramforum.com

 

[TradesmanGuy]

BTW, if Kentucky has the lemon law, you are well within your rights to get a full refund or a new truck.

 

[CGilham]

It’s the 23’rd of April and your truck has been in the shop since February??? Time to get a lawyer

 

[Sherman Bird]

I HAVE HAD ALL GENERATION OF RAM AND SOME OF THE SAME GENS 2 OR 3 AT ONCE FOR WORK. SINCE I BOUGHT THIS 2026 I HAVE HAD NOTHING BUT PROBLEMS AND NO ONE IN CUSTOMER CARE GIVES A **** . I AM LOOSING MONEY AND THEY WILL NOT EVEN OFFER A BUY BACK YET AND I WILL PROBABLY WILL NEVER BUY RAM AGAIN SINCE I WAS TREATED THIS WAY. LOVE THE CUMMINS AND NEW ZF TRANNY BUT TOUCHSCREEN THEY CAN NOT SEEM TO FIX AND IT HAS MY TOWHAUL MODE ON IT AND EXHAUST BRAKE ON IT AND THEY DO NOT WORK AND I TOW DAILY WITH IT... SO FRUSTRATED WITH RAM TRY TO CARE OF ME THROUGH A COMPANY CALLED STARR THEY ARE A JOKE CAN NOT EVEN UNDERSTAND THEM. FIRST TIME ON HERE AND PROBABLY LAST. I AM GETTING NO WERE WITH RAM

 

[GeauxinUp]

@RamCares
Maybe they'll see this and probably still do nothing, but here's to trying...

 

[bm02tj]

If I buy a new unit I will add to contract loaner supplied if not returned in 24 hour and repaired
That will help speed the repair up

 

[Sherman Bird]

@RamCares
Maybe they'll see this and probably still do nothing, but here's to trying...

!

 

[Hootbro]

Never thought to become a forum member and contribute until now, but want us to be your customer service rep and sounding board?

This will play out as usual with maybe a couple more rants and you will fade out and be forgotten.

 

[RamDiver]

If I buy a new unit I will add to contract loaner supplied if not returned in 24 hour and repaired
That will help speed the repair up

I did exactly that when I bought my Warlock in January '22.
I'm covered with a loaner for any warranty-related work.

The dealership I bought from closed about a year later, but the only useful dealership I found since, in '24, said I'm covered for loaners. I had a door lock solenoid changed under warranty.

The lock solenoid change took less than an hour of labour, IIRC, but they provided my choice of vehicle to run errands while they worked.

.

 

[Turdferguson]

Never thought to become a forum member and contribute until now, but want us to be your customer service rep and sounding board?

This will play out as usual with maybe a couple more rants and you will fade out and be forgotten.

What’s the point of beating up on the guy? Does it make you feel strong? It’s a forum.

 

[Dusty]

Sadly, this shouting (all caps) isn't a pathway to a solution.
Have a hot beverage (coffee/tea)
Breathe deeply and let it out slowly
Now, contact RAM Cares, and CALMLY spell out your story by stating facts, dates, etc.
Dispense with emotionalism, and be calm and purposeful.
Pax Vobiscum!

...I wouldn't say your sign on is "Ramsucks," either.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 151113 miles.

 

[tgrfan2]

I've heard of problems with the 12" screen, but when did they start displaying the control for the exhaust brake and tow/haul mode on a screen? My 12" screen has a bunch of functions, but not those. I bought mine in early February and EB & TH are switches below the 12" screen along with the front and rear parking sensors in my truck.