Did something else happen? Did he end up saying he can't fix the error?
From how it seems most of what went wrong seems to lay at fault with the salesperson as far as the customer service goes.
I know it sucks and you're stressed about needing the vehicle for your upcoming child, but I sure as hell would not have put a deposit down without seeing the build sheet for what they ordered.
You contacted the GM and the gm said they would try and have your options added to the current one being built, or start a new order asap with the right options.
You sent an email to the GM last night, and he called you this morning....your rant now seems like overkill, at least based on the information you provided.
Basically somewhere between the day I was there to order and handed them the build sheet of what I wanted from Rams website and the day they actually placed the order (over two weeks later according to the date on the order summary) a bunch of options got left off of my list, one was added that I didn't want, and one was entered incorrectly. They did not call me back to confirm before placing the order with Ram so somehow, somewhere in those two weeks I'm guessing my list was lost or something so they just made it up. Not really sure and the GM of the dealership would not tell me what the hell happened and how 6 grand or so worth of options was left off of the order.
So the options the GM gave me were as follows:
1. They order me a 2015 when they can with the exact options I wanted in the first place and guarantee to sell it to me at the current price for the truck I originally ordered.
2. They do a dealer trade for a similar truck that probably won't have everything I wanted.
3. Refund my deposit.
I'm so irritated with them at this point that I don't really care if I end up spending a little more to get the truck I wanted in the first place thru another dealership. So I told them to refund my deposit and I will now be waiting until orders for the 2015s open up and going thru a different dealership to place my order.
As was stated above, orders for 2014s are closed and no longer being accepted, and the truck they ordered is too far into the build process for them to be able to correct their errors at this point.