Topzide
Junior Member
Went in to have an"inspection" for the drag link replacement and that's not needed and have been ****** around! Here's what I sent Ram Cares earlier:
William,
If I calm down from the BS that I went through this morning! I've been run around on this issue! I got to the dealer this AM and was told that they needed DM notes to replace the Drag Link! The Ram Cares representative hung up on the service advisor 3 times! They said that they don't pay for another inspection which Ram Cares scheduled through the dealer and also said the case number had been closed! I told the ram Cares CM that I had already had an inspection done and was found loose and why would I need to have done again! They also informed the service advisor that a front end alignment wasn't paid for? How could that be if you're replacing a steering component? Was told that CM is unavailable! There needs to be someone to handle things when they're not available! When I called and asked for a supervisor, was told that it would take 1 business day for them to even get back to me. Then tried to call RAM for assistance, never talked to anyone, went right to survey after I gave the VIN! I'm going to post this in the public area for others to see how we are being treated! Someone needs to call me! My cell would be the best right now - ***-***-xxxx!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Now after contacting the Recall and Safety, They are saying that they'll pay for the drag link but not an alignment! How can you replace a component on the steering without an alignment? They say they no longer cover the alignment and that I must pay for it!!!! I didn't create this issue and they want me to pay for it! Better think twice before buying a new RAM! Don't seem to care that there is a huge safety issue and then expect us to pay for there issues!
Spread the word about this and other issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
William,
If I calm down from the BS that I went through this morning! I've been run around on this issue! I got to the dealer this AM and was told that they needed DM notes to replace the Drag Link! The Ram Cares representative hung up on the service advisor 3 times! They said that they don't pay for another inspection which Ram Cares scheduled through the dealer and also said the case number had been closed! I told the ram Cares CM that I had already had an inspection done and was found loose and why would I need to have done again! They also informed the service advisor that a front end alignment wasn't paid for? How could that be if you're replacing a steering component? Was told that CM is unavailable! There needs to be someone to handle things when they're not available! When I called and asked for a supervisor, was told that it would take 1 business day for them to even get back to me. Then tried to call RAM for assistance, never talked to anyone, went right to survey after I gave the VIN! I'm going to post this in the public area for others to see how we are being treated! Someone needs to call me! My cell would be the best right now - ***-***-xxxx!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Now after contacting the Recall and Safety, They are saying that they'll pay for the drag link but not an alignment! How can you replace a component on the steering without an alignment? They say they no longer cover the alignment and that I must pay for it!!!! I didn't create this issue and they want me to pay for it! Better think twice before buying a new RAM! Don't seem to care that there is a huge safety issue and then expect us to pay for there issues!
Spread the word about this and other issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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