Elzie
Junior Member
- Joined
- Feb 15, 2020
- Posts
- 17
- Reaction score
- 13
- Location
- Burlington, MA
- Ram Year
- 2017
- Engine
- Hemi 5.7
Short story is my windshield was replaced by Safelite in October of 2020. Soon after there would be a large amount of water running down the inside of the windshield in the morning, regardless of rain or not. Not just condensate, but a full windshield of large beads of water that would run down the glass to the dash.
Now the long story. Naturally, I called Safelite about this. I get passed around from department to department until I get a guy who tells me I need a dehumidifier in my truck and all will be right. I argue with him as he tells me most vehicles need dehumidifiers. So, I carry my dehumidifier out of my basement and down to my truck. I plug it in and let it run over night. When I still had the problem the next morning I sent him a pic of the windshield with water and the dehumidifier in my truck, running. Now he goes on about all the different makes of cars he had that did this. I point out that we are not trying to find a solution to his problem, but my truck. I asked for them to just replace the windshield as I didn't have any issues before the replacement.
Early November they send a technician to my job. He drives through the lot and keeps going. He called my home phone, not my cell. I never game them my home phone number, wtf? The next week, a technician shows up at my work. He pulls the windshield and tells me there is nothing wrong so he's putting it back in. The problem still persists, but now I'm scraping ice from the inside of the windshield. Another tech comes to my job. Same thing, nothing wrong and put the windshield back in. Nobody will replace the windshield even though they all brought new ones with them. Finally on New Year's Eve of 2020, two older well seasoned techs come to my house and pull the windshield. They load up the sealant and put it back in. They mentioned that they know the original tech and he's a big guy that likes to hang off the door when working and it looks like my drivers door was bent. They were correct. I bought a new seal, but kept it in the box until last week.
All was right with my windshield until two weeks ago. I am back to the same water issue. It is now dripping onto the passenger vent and last weekend it dripped onto my wife's leg. I need some input here as I am about ready to trade the truck in if I can't get this resolved. I love this truck. I have no payments and it is a 2017 Laramie with only 43k on it.
Here's what I have done so far:
Checked the cab vents to make sure they are good.
Replaced the driver's door seal and bent the door back into shape.
Pulled the molding on the passenger side and put some urethane sealant on the body seam and corner of the windshield.
Pulled the pillar trim on the passenger side to check for signs of water - all good.
Edit: The first thing I checked, last year, was the heater core and evaporator box drain. They were also good.
It's driving me crazy. Any input is greatly appreciated. I'm almost thinking of going to a local (not Safelite) shop and paying out of pocket for a new windshield.
Now the long story. Naturally, I called Safelite about this. I get passed around from department to department until I get a guy who tells me I need a dehumidifier in my truck and all will be right. I argue with him as he tells me most vehicles need dehumidifiers. So, I carry my dehumidifier out of my basement and down to my truck. I plug it in and let it run over night. When I still had the problem the next morning I sent him a pic of the windshield with water and the dehumidifier in my truck, running. Now he goes on about all the different makes of cars he had that did this. I point out that we are not trying to find a solution to his problem, but my truck. I asked for them to just replace the windshield as I didn't have any issues before the replacement.
Early November they send a technician to my job. He drives through the lot and keeps going. He called my home phone, not my cell. I never game them my home phone number, wtf? The next week, a technician shows up at my work. He pulls the windshield and tells me there is nothing wrong so he's putting it back in. The problem still persists, but now I'm scraping ice from the inside of the windshield. Another tech comes to my job. Same thing, nothing wrong and put the windshield back in. Nobody will replace the windshield even though they all brought new ones with them. Finally on New Year's Eve of 2020, two older well seasoned techs come to my house and pull the windshield. They load up the sealant and put it back in. They mentioned that they know the original tech and he's a big guy that likes to hang off the door when working and it looks like my drivers door was bent. They were correct. I bought a new seal, but kept it in the box until last week.
All was right with my windshield until two weeks ago. I am back to the same water issue. It is now dripping onto the passenger vent and last weekend it dripped onto my wife's leg. I need some input here as I am about ready to trade the truck in if I can't get this resolved. I love this truck. I have no payments and it is a 2017 Laramie with only 43k on it.
Here's what I have done so far:
Checked the cab vents to make sure they are good.
Replaced the driver's door seal and bent the door back into shape.
Pulled the molding on the passenger side and put some urethane sealant on the body seam and corner of the windshield.
Pulled the pillar trim on the passenger side to check for signs of water - all good.
Edit: The first thing I checked, last year, was the heater core and evaporator box drain. They were also good.
It's driving me crazy. Any input is greatly appreciated. I'm almost thinking of going to a local (not Safelite) shop and paying out of pocket for a new windshield.