Lost my Lifetime Warranty!

[Rav3ncroft]

OCD4LIFE

 

[TestPilot57]

• After realizing what THEY did, he doesn't want to void the warranty

FIFY

Considering there is no paperwork with his signature for THEM to have done this, I can’t seem to figure out why some people on here are such ***** and are siding with the dealership.

You "appear" (via words) to be a relatively intelligent person. But then you call me a ****, so what do I know?

Regardless, I can't fathom why some can't get this point. It doesn't matter whether he realized it or not, whether the dealer purposely or accidentally applied the rebate or not. The fact is, he got $3000 for the warranty being canceled. If he wants the warranty reinstated he gives the money back.

Duh

 

[Pull Ya]

Please keep the discussion on topic and refrain from name-calling and personal attacks.
Jay

 

[Timsdually]

Haven't read all 11 pages, but this is a simple slam dunk in small claims court.
No need for a lawyer.
You had your truck and they were supposed to cancel the warranty on it.
Instead they cancelled the warranty on a totally different vehicle.

Judge will tell the dealer to re-instate the warranty on the Journey and cancel the warranty on the traded truck.

 

[packer96]

You "appear" (via words) to be a relatively intelligent person. But then you call me a ****, so what do I know?

Regardless, I can't fathom why some can't get this point. It doesn't matter whether he realized it or not, whether the dealer purposely or accidentally applied the rebate or not. The fact is, he got $3000 for the warranty being canceled. If he wants the warranty reinstated he gives the money back.

Duh

This is not an option. Mopar vehicle protection already informed me the warranty cannot be reinstated. I offered to pay the $3000 back but they won't bite. It's just another lifetime warranty off the books for them.
The dealer sent me a copy of the warranty contract they plan to offer after all of this. They're basically keeping the exact same terms of the original warranty except for the fact that they only want it serviced at their dealership. The other part I don't like is this wording:
" When the amount of the repair exceeds the value of the vehicle both parties agree to reach a settlement and the warranty will expire."

The original wording was:
"The maximum reimbursable amount should a covered component fail will be THE TOTAL COST OF THE
REPAIRS, PER VISIT, LESS THE DEDUCTIBLE, OR THE CASH VALUE OF THE VEHICLE WHICHEVER IS LESS!
The cash value of the vehicle will be determined by the average retail value as listed in the current NADA Used Car
Pricing Guide. In situations where the repairs costs exceed the cash value of the vehicle, the remainder of the Plan
coverage will be cancelled."

We haven't agreed to or signed anything yet. But I don't care for the way the new one is worded.

 

[lpennock]

Look at fine print of old warranty, it has same cancelation.

Sent from my SM-T500 using Tapatalk

 

[Jimmy07]

This is not an option. Mopar vehicle protection already informed me the warranty cannot be reinstated. I offered to pay the $3000 back but they won't bite. It's just another lifetime warranty off the books for them.
The dealer sent me a copy of the warranty contract they plan to offer after all of this. They're basically keeping the exact same terms of the original warranty except for the fact that they only want it serviced at their dealership. The other part I don't like is this wording:
" When the amount of the repair exceeds the value of the vehicle both parties agree to reach a settlement and the warranty will expire."

The original wording was:
"The maximum reimbursable amount should a covered component fail will be THE TOTAL COST OF THE
REPAIRS, PER VISIT, LESS THE DEDUCTIBLE, OR THE CASH VALUE OF THE VEHICLE WHICHEVER IS LESS!
The cash value of the vehicle will be determined by the average retail value as listed in the current NADA Used Car
Pricing Guide. In situations where the repairs costs exceed the cash value of the vehicle, the remainder of the Plan
coverage will be cancelled."

We haven't agreed to or signed anything yet. But I don't care for the way the new one is worded.

I’m guessing the rebate that caused this whole debacle was the Mopar MVP select owner bonus cash offer. So, if I’m understanding you right, if you could do it over again, and you knew exactly what the consequences of accepting that rebate were, you wouldn’t take it? By not accepting a $3000 rebate (effectively an extra $3000 down payment on the new truck), you are in essence paying $3000 to keep a warranty going on a vehicle that’s only worth $6500. And at the end of the day, you got the $3000, AND that particular dealership wants to still honor the lifetime warranty? I would say at some point, you’ve gotta ask yourself- “how right do I want to be?”

 

[packer96]

Look at fine print of old warranty, it has same cancelation.

Sent from my SM-T500 using Tapatalk

Sorry, but I don't quite understand what you are referencing.
From the way I interpret the new warranty they just want to make me an offer when the cost of repairs is to high. The original warranty states they have to reimburse me the NADA value of the car, which as of right now is $6,300.

 

[packer96]

I’m guessing the rebate that caused this whole debacle was the Mopar MVP select owner bonus cash offer. So, if I’m understanding you right, if you could do it over again, and you knew exactly what the consequences of accepting that rebate were, you wouldn’t take it? By not accepting a $3000 rebate (effectively an extra $3000 down payment on the new truck), you are in essence paying $3000 to keep a warranty going on a vehicle that’s only worth $6500. And at the end of the day, you got the $3000, AND that particular dealership wants to still honor the lifetime warranty? I would say at some point, you’ve gotta ask yourself- “how right do I want to be?”

If I would have been told they were using this rebate and I would loose the warranty, there is no way in hell I would have done it! This has nothing to do with $3000 vs. $6,300. If the engine were to blow up tomorrow and it cost over $6,300, they have to scratch a check for $6300. If not, they have to fix it. I just picked this car up from dealer today for a 3rd heater core replacement. That job alone is almost $1,000. They have to keep fixing it until the cost of repairs, PER VISIT, exceeds the value of the car.
My son, who a junior in high school, drives this car now. A lot cheaper, and a lot less of a gamble than buying a $3,000 beater. I'll probably even get close to $3,000 when they have to buy me out. 6 months ago they did a $3,100 (rear struts, oil housing adapter, radio Bluetooth module, rear brake calipers).
I bought this warranty for a reason, we planned on running it into the ground.

 

[lpennock]

Sorry, but I don't quite understand what you are referencing.
From the way I interpret the new warranty they just want to make me an offer when the cost of repairs is to high. The original warranty states they have to reimburse me the NADA value of the car, which as of right now is $6,300.

They are saying the same thing but wouldn't hurt to tell them you want the termination to be worded the same.

Sent from my SM-T500 using Tapatalk

 

[chrisbh17]

I’m guessing the rebate that caused this whole debacle was the Mopar MVP select owner bonus cash offer. So, if I’m understanding you right, if you could do it over again, and you knew exactly what the consequences of accepting that rebate were, you wouldn’t take it? By not accepting a $3000 rebate (effectively an extra $3000 down payment on the new truck), you are in essence paying $3000 to keep a warranty going on a vehicle that’s only worth $6500. And at the end of the day, you got the $3000, AND that particular dealership wants to still honor the lifetime warranty? I would say at some point, you’ve gotta ask yourself- “how right do I want to be?”

Genuinely curious - are there any full terms of this rebate on the internet? All I could find is "$3K back for customers with current lifetime warranty". Still feels at least a little sleezy that FCA would start linking rebates to non-trade-in vehicle warranties.

 

[packer96]

Genuinely curious - are there any full terms of this rebate on the internet? All I could find is "$3K back for customers with current lifetime warranty". Still feels at least a little sleezy that FCA would start linking rebates to non-trade-in vehicle warranties.

I have yet to find anything. If you search Google, all you find are dealers offering it. The wording on the rebate doesn't even disclose owner agrees to void lifetime warranty. All it states is

Consumer Eligibility:

"Eligible lifetime service contract consumers that are in possession of a certificate code received from Mopar"

The rest is just a bunch of mumbo jumbo about eligible vehicles and sales codes.

 

[chrisbh17]

I have yet to find anything. If you search Google, all you find are dealers offering it. The wording on the rebate doesn't even disclose owner agrees to void lifetime warranty. All it states is

Consumer Eligibility:

"Eligible lifetime service contract consumers that are in possession of a certificate code received from Mopar"

The rest is just a bunch of mumbo jumbo about eligible vehicles and sales codes.

Yep thats what I found too.

It makes it look like they are being purposely vague. At least make the full terms available somewhere on their site.

 

[Patriot_66]

There's nothing like a Horse Trade or an Automotive Purchase. You learn something new about wheeling and dealing every time!

 

[packer96]

There's nothing like a Horse Trade or an Automotive Purchase. You learn something new about wheeling and dealing every time!

I am starting to get the feeling that dealerships are more like casinos. The house always wins!

 

[Appyfan]

I asked Aaron Ginsberg at Mark Dodge about this. He said he asked a factory rep and was told that offer was old and no longer valid. I goggled it, and it looks like FCA gave some owners codes for it. Has anyone been offered this recently?

 

[TruckNut]

I've been reading this whole post pf packer96's entries and I am amazed at how far a large and wealthy company will sidestep and tap dance in order to void a signed contract, when they could have easily gotten far more than $3,000.00 worth of good will for simply doing the right thing.

 

[packer96]

Finally got the word today the dealer will honor the warranty but only at their dealership. Not exactly what I wanted but it will have to do for now.

 

[Boxman]

I'm a little late to this, but was searching the forum today regarding an offer that I recently received via email from Ram Brand. They say they are offering $2500 toward new truck if I sell back my max care ounlimited warranty. i was search for othet member's experiences. See screenshots.

 

[GTyankee]

The new Extended Lifetime Maxcare Warranties, are only good for 7 years
I bought my warranty in January 2016

The Warranties can be bought from any dealership
You can shop dealerships for the best price
Many people buy their vehicle at their local dealership, yet go to Ziegler for the Warranty. Once Ziegler gives you their prize, you can ask your dealership to beat or match it.
There are all the same Mopar Warranty

Someone asked if there were any restrictions to an extended warranty
One that i know of is that you have to have a 100,000 mile Inspection to keep the warranty in effect