Guyfromthenorth
Member
I've purchased 4 brand new RAMs in the last 10 years and I've done all my service through one dealership in Canada. Up til now I've been very happy, but things have changed. I purchased a 2019 Ram Big Horn in December and have had repeated issues with the premium LED lights. I've had THREE headlights leak and fill with water. The AC also broke on it over a month ago. The truck had less than 15,000km on it. Not even the first oil change yet!!
On July 2nd or 3rd I called and spoke with service to arrange it to be repaired. I reminded them as I always do (they know me by name) that I live 320km away (one direction!) and I'd like it if possible to have parts in stock so I don't need to make TWO trips. They assured me all would be well. My wife took time off work and our 2yr old with her to the dealer on Wed July the 3rd when the truck would be repaired. The truck was at the shop for the entire day. After which she was told "yep the AC and headlight are broken, AC we are ordering parts for, and the headlight we won't do yet because it's the THIRD one we have to ask Ram for permission...". So my wife drives home, making a total of 640km plus meals in the city with a STILL BROKEN TRUCK.
The truck hasn't even hit its first oil change yet, and I have a THIRD leaking headlight and we have to ask Ram for permission to fix it?? They don't have one in stock even though I was assured it would be in? We can't take one off a truck on the lot? The light is electrically shorted out at this point and I have no signal light and no headlight OR drl. I will get a ticket soon and the OPP (police) won't care about a dealer inventory issue. Not to mention moose on the highway at night.
On the way home she gets nailed by a transport in a construction zone kicking up rocks and SHATTERS the entire windshield. Ok.....
So she comes home and tells me what happened. I am NOT impressed so I call and speak with the service dept. They apologize and assure me the parts will be in and schedule me to come in Jul 10th to get this all rectified. I tell them to ALSO order me a windshield because now I need one of those too. They assure me they will have it all done in a day. My wife goes down LATE Tuesday night after a 13hour shift as a nurse in order to make it to the dealer for 0800hrs as requested by service. She leaves it there all day and never gets a call back. Today she calls and asks if it's ready to go and guess what?
-The AC will MAYBE be fixed by end of day today....
-The headlight is still on order
-The windshield is still on order
WHAT?!
She can't take anymore time off work. She has to work tomorrow at 0700hrs. So now she gets to drive home in the dark with a broken windshield and a broken headlight....but MAYBE the ac will be fixed?
This makes us now at 1280km of driving and we MIGHT have working AC by end of the day today. Which means to return to the city AGAIN to get my windshield and headlight done will be a total of 1920km driven!
AND I may get a ticket for the issues in the meantime or worse!
My. Truck. Has. 15,000km. On. The. Odometer.
This may be my last Ram.
THREE headlights before the first oil change??
On July 2nd or 3rd I called and spoke with service to arrange it to be repaired. I reminded them as I always do (they know me by name) that I live 320km away (one direction!) and I'd like it if possible to have parts in stock so I don't need to make TWO trips. They assured me all would be well. My wife took time off work and our 2yr old with her to the dealer on Wed July the 3rd when the truck would be repaired. The truck was at the shop for the entire day. After which she was told "yep the AC and headlight are broken, AC we are ordering parts for, and the headlight we won't do yet because it's the THIRD one we have to ask Ram for permission...". So my wife drives home, making a total of 640km plus meals in the city with a STILL BROKEN TRUCK.
The truck hasn't even hit its first oil change yet, and I have a THIRD leaking headlight and we have to ask Ram for permission to fix it?? They don't have one in stock even though I was assured it would be in? We can't take one off a truck on the lot? The light is electrically shorted out at this point and I have no signal light and no headlight OR drl. I will get a ticket soon and the OPP (police) won't care about a dealer inventory issue. Not to mention moose on the highway at night.
On the way home she gets nailed by a transport in a construction zone kicking up rocks and SHATTERS the entire windshield. Ok.....
So she comes home and tells me what happened. I am NOT impressed so I call and speak with the service dept. They apologize and assure me the parts will be in and schedule me to come in Jul 10th to get this all rectified. I tell them to ALSO order me a windshield because now I need one of those too. They assure me they will have it all done in a day. My wife goes down LATE Tuesday night after a 13hour shift as a nurse in order to make it to the dealer for 0800hrs as requested by service. She leaves it there all day and never gets a call back. Today she calls and asks if it's ready to go and guess what?
-The AC will MAYBE be fixed by end of day today....
-The headlight is still on order
-The windshield is still on order
WHAT?!
She can't take anymore time off work. She has to work tomorrow at 0700hrs. So now she gets to drive home in the dark with a broken windshield and a broken headlight....but MAYBE the ac will be fixed?
This makes us now at 1280km of driving and we MIGHT have working AC by end of the day today. Which means to return to the city AGAIN to get my windshield and headlight done will be a total of 1920km driven!
AND I may get a ticket for the issues in the meantime or worse!
My. Truck. Has. 15,000km. On. The. Odometer.
This may be my last Ram.
THREE headlights before the first oil change??
