If any of the commands from the fob do not seem to be obeyed by the truck and you want to try to figure out what the problem is, the very first thing you need to do is get to where you can see the display on the dash. You push a button on the fob, the truck does not respond (properly), but if you can't see the display, you won't see the report that the truck faithfully displays, telling the driver what is wrong. My truck, for instance, has air suspension, but it would not respond to the command to drop to entry level. I walked to the driver's door and pushed the button on the fob, and lo, there on the display, it was reporting (to no one) that there was a door ajar. Since the truck can't tell the difference between ajar and open, it would not lower its height, which is the default behavior.