HammerHead said:
................
According the the Lifetime Max Warranty they have the right to deny warranty claims if maintenance conditions are not fulfilled. Aftermarket
Oil filters are considered "Aftermarket" and Will voild your Lifetime Max Warranty. ............
So they can deny warranty just based on the aftermarket filter alone even if it was not the cause of failure? I highly doubt that situation.
If the aftermarket filter was the actual cause, then of course as that liability would fall on the aftermarket filter maker.
The Max warranty contract I have, has the following language:
YOUR RESPONSIBILITY: Your responsibility is to
properly operate, care for and maintain the vehicle as
prescribed in the owner’s manual supplied by the
manufacturer. You should retain all maintenance receipts to
avoid any misunderstanding as to whether or not the
maintenance services were performed as required.
Depending on circumstances, Chrysler Service Contracts
reserves the right to inspect, investigate, or demand proof of
maintenance BEFORE performance of repairs.
Owners manual language does not forbid use of aftermarket parts outright, just parts that fail to meet their minimum specifications.
Secondly, the Max warranty contract I have, has the following language in regards to aftermarket parts for what the plan will not cover:
Repairs to a covered component caused by the failure of
a non-covered component and/or an aftermarket
installation not performed by an Authorized Chrysler
Dealer,.....................
Once again, this is not language that you will be denied warranty just for the sole use of an aftermarket filter, only if said aftermarket filter caused the failure.
I get you called and talked to somebody, but their advice at the end of the day is not gospel, it is what the contract language says is. Path of least resistance is to use OEM parts, outright deny warranty for aftermarket filter and parts without actually causing an issue, I am not sold on that.
I think it is a "Chicken Little" non issue for 99.9% of Max Care users out there. I will even go so far as to offer and pay for their next dealer receipted oil change to the first person to show me a documented example of a Max Care Warranty being denied for the sole reason of a aftermarket oil filter alone and was not the cause of the oil related failure or non MS spec'd oil with correct weight and API SM/SN was adhere to.