Hello everyone, we regret hearing that you are facing these concerns with your trucks. If at any point you decide to address this with your Ram dealer, please know that our team is just a private message away and more than willing to escalate a case on your behalf to a specialist for further support through that process.
Kathryn
Ram Cares
Thanks Kathryn
Sadly my local dealership's service department is a place I don't want to take my truck. I'll start with saying that I flew 800 miles to buy a new truck after being lied to and scammed by the salesguys, including the manager. Of course sales & service are different departments, but it still stings.
Even the most basic things are a massive headache. One of my keys is defective - when it moves (like in your pocket) it locks and unlocks the door. Hold the keyring in your hand, shake it and the doors lock and unlock. I asked if I could make an appointment to shake my keys for them and was told they needed my truck for 4 hours. Of course they couldn't lend me a car or drive me to work because it's "not proven to be a warranty item". It's less expensive for me to buy a spare key and have a locksmith deal with it.
When the stereo failed, it took a half day appointment to convince them it would shut down and power up over and over again. Then another half day to do the swap. Again, no way to get to work that day. It would have been cheaper to buy a nice stereo and replace it myself. It "wasn't a proven warranty item" the first time, and there were no cars available the second time.
When the dealerships are crap, and make sure to inconvenience the owner as much as possible, it makes me stay away. Of course that's good for RAM because I won't be doing my other warranty recalls at the dealership (tailgate lock & steering so far) but I also won't be buying an extended warranty, or having them do oil changes, brakes, tires, etc.
I know there's nothing you can do about the problem, but be aware that Lithia in Grants Pass is costing RAM money and sales. Pass the word to the folks above you if you can.