Weird issue! Need advice

[Georgiasport]

So, I have a 17' 1500 with under 9,500 miles on her. I have noticed for several months that there is a "grinding" sensation I can feel in the steering wheel and brake/gas pedals at low speeds. This can be felt turning and going straight at about 10 mph and under. There is no audible sound of grinding. I had suspected possible defective hub or wheel bearing. ????

I took it in to the dealer a few months back for an alignment after getting new tires. I asked them to check the grinding feeling out. As usual, when I picked my truck up they said they could find nothing wrong. All was ok.

I brought it in this past Monday for the cruise control recall and asked the service writer to please drive it with me in the truck. He also felt the issue I was explaining. They had my truck for 2 days. The service writer had the shop foreman drive it also and he felt the grinding.

I get a call on the second day. The guy tells me that they took apart the brakes and checked everything. Everything checks out good. He told me there was nothing more they could do because they couldn't find the source of the grinding. WTF!!! Is this supposed to be ok on a new vehicle???????

Some of you may have seen some of prior posts. This is my second 17' Ram. They were identical. I know from the first one that this grinding is not normal. My first Ram was smooth as a gravy sandwich.

So, now I don't know what to do. Something is not right!!!! The dealer I brought it to is not where I purchased it, because that dealer is 1 1/2 hours away from me. Should I bring it back to the original dealer and let them have it for a day or two to diagnose???

I am frustrated because I don't want this grinding issue to become something bigger that could leave me stranded down the road or cause more damage to whatever is grinding or giving the feeling of grinding.

Any mechanics on here with Ram expertise have any words of wisdom? I would appreciate some input.

Thanks,
Brian

 

[onemc4you]

Sounds like new brake pads trying to seat. Maybe try and sand paper the front roters to scuff them up.
Usually oem brake pads are made cheaply to last till warranty end. If it was me i would try a better set on the front.


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[OCDTech]

So, I have a 17' 1500 with under 9,500 miles on her. I have noticed for several months that there is a "grinding" sensation I can feel in the steering wheel and brake/gas pedals at low speeds. This can be felt turning and going straight at about 10 mph and under. There is no audible sound of grinding. I had suspected possible defective hub or wheel bearing. ????

I took it in to the dealer a few months back for an alignment after getting new tires. I asked them to check the grinding feeling out. As usual, when I picked my truck up they said they could find nothing wrong. All was ok.

I brought it in this past Monday for the cruise control recall and asked the service writer to please drive it with me in the truck. He also felt the issue I was explaining. They had my truck for 2 days. The service writer had the shop foreman drive it also and he felt the grinding.

I get a call on the second day. The guy tells me that they took apart the brakes and checked everything. Everything checks out good. He told me there was nothing more they could do because they couldn't find the source of the grinding. WTF!!! Is this supposed to be ok on a new vehicle???????

Some of you may have seen some of prior posts. This is my second 17' Ram. They were identical. I know from the first one that this grinding is not normal. My first Ram was smooth as a gravy sandwich.

So, now I don't know what to do. Something is not right!!!! The dealer I brought it to is not where I purchased it, because that dealer is 1 1/2 hours away from me. Should I bring it back to the original dealer and let them have it for a day or two to diagnose???

I am frustrated because I don't want this grinding issue to become something bigger that could leave me stranded down the road or cause more damage to whatever is grinding or giving the feeling of grinding.

Any mechanics on here with Ram expertise have any words of wisdom? I would appreciate some input.

Thanks,
Brian

I believe i have this issue, except mine isnt in the steering at all.... but , it is in the gas pedal, and i believe i feel it most of the time although more so when going slower and over roads that aren't that smooth. But what i can describe it as is , its as if the gas pedal is bolted directly to the frame of the truck or something. (I know its not). but what i mean is seems like if there was a rubber isolator under the pedal i wouldn't feel this grinding. I blow it off as design issue. Just feeling the road through the pedal. I try my best to ignore it.

 

[huntergreen]

So, I have a 17' 1500 with under 9,500 miles on her. I have noticed for several months that there is a "grinding" sensation I can feel in the steering wheel and brake/gas pedals at low speeds. This can be felt turning and going straight at about 10 mph and under. There is no audible sound of grinding. I had suspected possible defective hub or wheel bearing. ????

I took it in to the dealer a few months back for an alignment after getting new tires. I asked them to check the grinding feeling out. As usual, when I picked my truck up they said they could find nothing wrong. All was ok.

I brought it in this past Monday for the cruise control recall and asked the service writer to please drive it with me in the truck. He also felt the issue I was explaining. They had my truck for 2 days. The service writer had the shop foreman drive it also and he felt the grinding.

I get a call on the second day. The guy tells me that they took apart the brakes and checked everything. Everything checks out good. He told me there was nothing more they could do because they couldn't find the source of the grinding. WTF!!! Is this supposed to be ok on a new vehicle???????

Some of you may have seen some of prior posts. This is my second 17' Ram. They were identical. I know from the first one that this grinding is not normal. My first Ram was smooth as a gravy sandwich.

So, now I don't know what to do. Something is not right!!!! The dealer I brought it to is not where I purchased it, because that dealer is 1 1/2 hours away from me. Should I bring it back to the original dealer and let them have it for a day or two to diagnose???

I am frustrated because I don't want this grinding issue to become something bigger that could leave me stranded down the road or cause more damage to whatever is grinding or giving the feeling of grinding.

Any mechanics on here with Ram expertise have any words of wisdom? I would appreciate some input.

Thanks,
Brian

No not acceptable and yes, try the dealer you purchased it from. Make sure you schedule a drive with a tech or service manager.

 

[huntergreen]

Sounds like new brake pads trying to seat. Maybe try and sand paper the front roters to scuff them up.
Usually oem brake pads are made cheaply to last till warranty end. If it was me i would try a better set on the front.


Sent from my iPhone using Tapatalk

I have normally acummulated 60000 miles plus on my Rams or brakes and rotors.

 

[14hemiexpress]

Do you have any paperwork stating that the Foreman or the service advice felt the issue? If they noted a problem they have to fix it this is where you get Chrysler fiat involved. No need to go hour and half away experienced dealers will tell you theres nothing wrong but well look at it. That's so if they cant find it they can pawn you off. I would call the manager of the dealership and explained what's going on and that your willing make the call to Chrysler fiat to get this issue fixed. They usually jump a little higher at that point. They dont like the manufacture getting involved.

 

[Georgiasport]

Yes. Originally the service tech put on the service ticket the standard " customer states grinding sensation from front end" then "inspected entire brake system and found nothing wrong". I made him change it to show "tech drove vehicle and felt grinding issue stated" he then put "could not find source of issue".

 

[Fitz-0518]

For those folks who are under warranty, the points being made here are critical today. Insist, demand that the service dept accurately state our complaint and document accurately their finding or correction. Demonstrating the problem forces them to do so. To much of the "normal and customary" and "unable to confirm customers complaint" is being accepted. Well done Georgia.

 

[Georgiasport]

Thanks. Guess I need to reach out to Ram Cares and see what can be done from here.

 

[Hootbro]

If it was the dealership owners truck, they would find the problem. That in and of itself is the problem with FCA and their dealership service departments. Unless the problem is just glaring them in the face the dealership service departments just do not have the flexibility to deep dive problems like this because there may be a lot of labor expended while they fish for the problem.

 

[Fitz-0518]

Very true. But not unique to FCA. The problem is, the manufactures have allowed dealers to sell to many brands with out the resources, staff or experience to support the brands. Our neighbors son graduated from trade tech. Got offered a job before he graduated. Has been works for a 5 Brand dealer for 3 years. He knows a little bit about each one. If a problem cannot be fixed in two visits, nobody wants to take the time to understand, research and resolve the issue. Many dealers do not have the space to handle the daily vehicle intake. Got to get it out, is what he hears every day.

 

[thomasspink]

So i think i have the same "grinding" sound that you stated and have pretty much gone through the same thing with my dealership....
Except, after them checking everything, and noting it as well as balancing and rotating tires afterword's they told me that its most likely the tires... They stated they usually see this on Jeeps with larger tires.

With that i have 33x12.5x20 Aturo Trail Blade X/T, and they do have road noise to them

I will say though after a tire rotation and them rebalancing it did seem to change the noise for a little bit; i need to get them rotated again to see if i was just imagining that or not

 

[Jared Worley]

Any solution here? I've felt this on other cars that have accumulated surface rust on rotors after sitting.

 

[Daniel Ortiz]

Interesting issue you all are having here. I also have, in the last 5,000 miles or so (currently at 77,293 miles), what I would describe as high-frequency, low amplitude vibrations coming through the gas pedal. Almost like a massager, but faster and smaller, to where it almost tickles my foot if I'm giving the pedal a light touch. It started only in the speed range of 10-20 mph, but now it's started to do it at higher speeds as well, intermittently.

I attribute it to my tires (Cooper Discoverer ATP), which have alternating lugs on their exterior edges:



Here is a YouTube video of a guy explaining that these alternating lugs end up wearing unevenly to where they start to make rhythmic noises. Note he has the same tires as I do, and mine currently have 31,000 miles on them. Although he complains of rhythmic noise, I can totally see how this could also send vibrations through the frame and into the gas pedal (somehow).

Still not sure if this is the feeling you all are experiencing, but I thought I'd pitch in my experience. It's annoying, but only slightly, and I can live with it as is, until I get new tires to see if that was indeed the cause.