So, I realized the PW needed service anyways and also a couple recalls to fix. Called service and this is the first time in 8 yrs where I've had a problem with a service person or this dealership. Guy was super rude. I told him the antenna broke, I unscrewed the antenna and the whole assembly fell into the fender. He goes "yeah, that'll happen when you don't know what you're doing". I told the guy, no, that won't just happen. There are retention clips which hold the assembly to the fender so it doesn't fall into the fender, so simply unscrewing the antenna won't cause the assembly to fall. He said yeah, if you don't unscrew it right, it will and he won't warranty it cause it broke in a car wash. I said, so you're telling me this happens all the time? If someone unscrews their antenna for any reason, the whole assembly will just fell into the fender? He said yup, it's a known issue. I said if it's a known issue then that's something to warranty, especially since there are are retention clips which click into place on the fender and secure the assembly to the fender. Unscrewing the antenna doesn't have anything to do with those retention clips. He said, well, because you took it into a car wash and the antenna broke its not gonna be covered under warranty. [emoji2357]
So I asked him how much it was gonna be to fix and he said he has no idea. I asked for a ballpark figure and he said I'll find out once the techs look at it on Saturday and I get the call.
On top of that I asked the guy if I could drop the truck off early since I have other things I've gotta do Saturday. He said I be sitting around until 11 cause of other appointments. In the past if I had a service appointment I could drop the truck off early and they would just do the service at my appointment time. Anyone else ever have that response?
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