FCA rejected warranty claim

[Leslie Thompson]

Egged? impossible unless someone entered my garage and did it. The truck is my secondary vehicle so it is not driven daily, when i do drive it its is for pleasure (although i have not taken it off road yet) when i put it back in the garage i use a handheld mop that picks up fine dust so i would know if something was not right with it especially if it was egged. If it happens to rain that day or something like a dust storm (we get lots of those here) then i would hand wash it that day or the next day either way i would have noticed something that significant.
Furthermore, there are new spots forming where there was nothing there before and they look exactly like the big spot on the roof when the damage started.

The paint is not pealing by any means
Look at the last big picture there you could see clearly all the way to the gray primer.

That picture there is absolutely no evidence of the paint peeling, clear peeling from basecoat, basecoat peeling from primer, primer peeling from ecoat, it is NOT peeling. Has something penetrated the coating, yes the picture clearly shows that, no need to higher resolution here. As I stated before there is a specific test that is done to determine if the coating process has failed. Nothing in the pictures has shown a failed coatings problem. Peeling paint will be easily removed as it is not sticking to an underlying substrate. Good luck with your search for answers.

Sent from my Pixel 3 XL using Tapatalk

 

[18harvest]

I think the guy would know if it was egged you would have egg left on the thing it would be messy as hell.I am not a paint guy so I am not going to speculate on that but I would try a differant dealer that had a body shop if it was within a good distance.I wouldn't expect a warrant claim from any car company on your paint issue unfortunately.it's just how it is they throw them out as fast as they can and no quality control.not the factory workers fault they are simply not allowed the time to go over every vehicle before the next one comes through.

 

[Wild one]

Curious if you guys with the paint issues know where your trucks were built?

 

[JoeCo]

Curious if you guys with the paint issues know where your trucks were built?

Repeat of some info I posted on another thread but I've had 2 Mexico built rams with no paint issues, my current 2017 built here in the U.S. has paint bubbling on the hood and just a lower quality paint job overall. Did see someone mention the U.S. paint booths may have improved since then, hopefully so for my next purchase.

 

[PoMansRam]

Sorry if it's been mentioned, but I can tell you from experience, given how you interacted with the service adviser, I'm not surprised this didn't go your way. Even if they are arrogant, obnoxious D-bags, they are your first layer into the warranty process. You have to keep your cool. You don't need to be a push over chump, just be cool.

I know it's painful, but in situations like this you have to keep your poker face and play nice through the whole process. Tell them you've been a loyal FCA customer or a customer of this particular dealership and you've always gotten outstanding service, etc.. etc.. Explain does this seem normal for a barely 1yr/old vehicle with basically no miles on it?

My point is **** them off right out of the gate and the door will get slammed in your face.

I've been down this road with paint/corrosion issues with Ford and Nissan. I was just out of warranty and got them to cover ~90% of it.

 

[GREGORY BRIGGS]

Good luck with FCA they don't care about us once we buy one we're stuck with it in their mind .(lemons anyone)

 

[jamphotostudio]

I will let you in on a trade secret . ... This might not be true any longer but up until 2014 the dealership body shop I worked for it was still valid.
The dealership gets an allowance from the factory every year for warranty repairs, this account is how they pay their employees when they have no cash coming in from said repairs. The dealership decides on what is acceptable under warranty 90% of the time, the other 10% usually involves a representative from the factory to actually come out and look at the repair to authorize it. As far as them submitting something to FCA it would have had to include pictures and documentation ... Honestly sounds more like they did not want to do anything for you because they do not have a body shop in-house and do not have a good relationship with a independent one either.
Take it to a FCA dealer that has a body shop and bypass the service writer and go to the body shop manager ....
The proper test for pealing paint involves gaffers tape applied with a strong rubbing pressure and the removed quickly like you would remove a band-aid .... If paint is pealing in that area then the rest of the vehicle is to also be tested.
I spend 35 years in the refinishing and collision industry, 7 years a a Chrysler body shop, 12 years in a Cadillac dealership body shop, and 5 more at Mercedes Benz authorized repair facility .... All had almost identical procedures for paint warranty repairs.

Sent from my Pixel 3 XL using Tapatalk

Leslie is correct!! I also was a refinisher in dealership bodyshops for 35 years. Don't waste your time with the service writers or sales managers. Get right to the bodyshop manager. They'll work harder to get the warrantee claim because it helps their numbers. A little secret...Dealership bodyshops are where dealerships like to show a loss and they dump any expenses on the bodyshop that they can which makes the bodyshop manager nervous about his job. Warrantee doesn't pay anywhere near as much as walk-in, or insurance work, but it still helps his numbers!!

Good Luck!
Jeff

 

[RamCares]

View attachment 201944 View attachment 201944 View attachment 201944 View attachment 201948 View attachment 201946 View attachment 201945 I'm the proud owner of a 2019 CC SLT 3.6 and i have been very happy with it except that i started to notice paint curling on a quarter size spot on the roof. The primer can be seen and i noticed other spots forming on the hood too. Took it to the Dealer and the Service Advisor immediately said it was due to "something" landing on the paint and eating it. I told him that was a very stupid, baseless assertion since the truck is always washed, waxed and garaged beside being my secondary vehicle.
I showed him righteous indignation and he said he would submit it to FCA but he doubt it would get approved. They sent me to an independent body shop to get an estimatate since they don't have a body shop.
Yesterday the same clown called me to tell me that the claim was denied. I'm not going to take NO for an answer i paid too much money for this one-year old truck with paint that is peeling off and degrading by the week. I have a 2014 Toyota that is park outside and its paint is not damaged even after being exposed to the harsh Southwest sun and elements.
Have anybody else experienced the same royal treatment from FCA? Anybody have problems with sub-par paint and clear coat? What are my possible options to deal with this non-sense?
Any input would be greatly appreciated!!!

View attachment 201947

Hi @RPG4U - If you decide to get a second opinion from a different local dealer, I am more than happy to escalate a case on your behalf for further support. Our team is just a PM away.

Mark
RamCares

 

[DJ Maresco]

I had a bubble over the left rear wheel well on my 2015 , noticed it when at the dealer for service and tires, service manager was walking by and I pointed it out to him and he had the tech take pictures and submit a warranty claim, boom they not only took care of the bubble they replaced the bed side to do it, along with a rental car.

 

[billyw]

I have something very similar on the hood of my 2015. Interestingly it happened under a sheet of protective film. It stayed small and I forgot about it. I'll have to revisit now.

 

[FXCLM5]

Sorry if it's been mentioned, but I can tell you from experience, given how you interacted with the service adviser, I'm not surprised this didn't go your way. Even if they are arrogant, obnoxious D-bags, they are your first layer into the warranty process. You have to keep your cool. You don't need to be a push over chump, just be cool.

I know it's painful, but in situations like this you have to keep your poker face and play nice through the whole process. Tell them you've been a loyal FCA customer or a customer of this particular dealership and you've always gotten outstanding service, etc.. etc.. Explain does this seem normal for a barely 1yr/old vehicle with basically no miles on it?

My point is **** them off right out of the gate and the door will get slammed in your face.

I've been down this road with paint/corrosion issues with Ford and Nissan. I was just out of warranty and got them to cover ~90% of it.

Naw dood, last time the Service Advisor dicked with me, he got fired, straight up, probably doesnt happen often, but its your word verse their word. (my issue did not get taken care of and ramcares did get invovled and told me to recontact the dealership after they failed to communicate back to me for months)

Someone is lieing, and the person who is, needs to be reprimanded.

 

[Addicted2fishing]

Never had the issue with my truck but in 13 bought a new zl1 that had something similar. Gm covered it infact they painted it 3 times because it kept happening less than 800 miles btw. Needless to say the last time they painted it happened to drive by the dealer one night because it was next to my work (2nds at the time) and it was sitting outside in the rain stripped down to bare metal. In the end I ended up buying a new 13 f150 after I finally got them to eat that pos.

Sent from my SAMSUNG-SM-G891A using Tapatalk all grammar errors brought you by fat fingers and auto correct.

This type of stuff is why I’ll NEVER buy GM again.


Sent from my iPhone using Tapatalk

 

[GIJoe2010]

Things may have changed in the 6 years I’ve owned my 14 1500, but if I recall there should be a paint warranty for something like 2/3 years or 24/36k miles. I’ll look in my owners manual and see if I can find my original bill of sale.

 

[GIJoe2010]

Here’s a link to the most current warranties:

https://www.mopar.com/content/dam/mopar/pdf/warranty/mopar_parts_accessories_warranty_statement.pdf

you might be screwed on paint, but see if you can find your bill of sale and see if there’s specific coverage not stated in the link, it may be the only leg you may have to stand on.

 

[Tach_tech]

The paint warranty is for a factory defect. Dealer is claiming it was damaged by an outside source so therefore would not be covered by the warranty since they deem it to not be a factory defect.

 

[Addicted2fishing]

The paint warranty is for a factory defect. Dealer is claiming it was damaged by an outside source so therefore would not be covered by the warranty since they deem it to not be a factory defect.

There is rarely winning. That truck could have been in a sealed bubble it’s whole life and they’d say it happened before the bubble.

I don’t trust dealers or manufactures and I feel for the OP. I’m sure he knows the truck like I know mine. I k ow mine like the back of my hand and would know is something is factory defect or outside source.

If the truck was 3 or 4 years old I’d see their argument, however, a year old truck garage kept and not a DD? I’m not a scientist but.....


As for people commenting on his attitude only him and the person he was in contact with can know for certain. Based on subtle cues of body language and tone.

At the end of the day stealerships will try and get out of stuff and the good ones are far and few between IMHO. I’ve had the displeasure of dealing with many brands and so far I’d say Ram/Fiat etc are the best so far. I’m not saying they’re great but less ****** than other brands.

Hands down the worst is Hyundai. They will stop at nothing and I’m surprised they don’t offer wiper waxing and headlight fluid changes


Sent from my iPhone using Tapatalk

 

[gofishn]

Bird ****.
Pure and simple, with just a few specks of splatter.

It sat and ate away ate the clear coat and the paint underneath, causing the paint to lift.
Went through a car wash or rain storm but left enough already embedded into the paints structure to cause this damage.
Obviously, you guys either have very few birds, in your area, or never look at the roof of you truck.
Used to park my 1999 2500 under a tree, out in the street. Every time I noticed bird pop, on the hood or fenders,
I washed it. One time, I did a hand wash, in the yard, and got up on the roof...lo and behold, exact same thing this guy is showing.
Except I had about 5 different areas of it.

OP, never go in with attitude. Unless you got a ton of money to waste on litigation.
Probably going to lose that litigation too unless you outspend the Dealer.s willingness to fight it.

Kindness. The Service Rep wants retail work, not warranty work but, in the end,
he really does not care. Money is money. Unless you **** him off, then he has just enough skin,
in the game, to say screw your cheap ass warranty work, ********.

Which, sounds like he did.

Send it happen a bunch, at all kinds of service dept, of varying brands.
People are people, why should they do anything to help someone who ticks them?
Yet, they will go out of their way, for someone whose good looking or kind.
Same old story since the dawn of Time.

Forget this dealership. go to another dealership and see what they will do, for you.
Be kind, drop in about lunch time, bring some taco's from local taco joint.
Tell service writer, you ate one on the way over, your eyes were bigger than your stomach and ask if he or his guys wants them.

Show up n the morning with a big box of donuts. all kinds of things you can do.

I always take a big box of donuts to Sam's Club or Costco first thing,
right when they open, and I want my tires rotated or such stuff.
No Appt and I always get right in.

$20 for food and I do not wait and get service with a smile and, believe it or not, they remember you.

My Boat mechanic does not work on engines over 10 years old but will do mine.
Cost me 4, gallon sized bags of Crappie fillets, 15 years ago.

I pop in with a problem they stop what they are doing and come out and tell me if I can use it or must leave it and they will get to it right away. Damn nice.


Try it someday.

 

[Addicted2fishing]

Bird ****.
Pure and simple, with just a few specks of splatter.

It sat and ate away ate the clear coat and the paint underneath, causing the paint to lift.
Went through a car wash or rain storm but left enough already embedded into the paints structure to cause this damage.
Obviously, you guys either have very few birds, in your area, or never look at the roof of you truck.
Used to park my 1999 2500 under a tree, out in the street. Every time I noticed bird pop, on the hood or fenders,
I washed it. One time, I did a hand wash, in the yard, and got up on the roof...lo and behold, exact same thing this guy is showing.
Except I had about 5 different areas of it.

OP, never go in with attitude. Unless you got a ton of money to waste on litigation.
Probably going to lose that litigation too unless you outspend the Dealer.s willingness to fight it.

Kindness. The Service Rep wants retail work, not warranty work but, in the end,
he really does not care. Money is money. Unless you **** him off, then he has just enough skin,
in the game, to say screw your cheap ass warranty work, ********.

Which, sounds like he did.

Could be. However, the time it spends outside according to the OP is VERY minimal. I’ve had bird crap sit on my vehicles for a while and NEVER have experienced this. If bird **** can eat paint on a RAM I better reconsider my next truck....

I do know that the paint on my truck scratches VERY easily and it’s actually quite comical to me now. I simply stopped caring and chasing scratches with my polisher. Like I said above I’ve had many vehicles and I’ve yet to see such fragile clear and paint.

In my area I see a lot of Rams with rust and defects including my neighbours 2015 I found while cleaning up for him. Paint bubbles on a 4 year old truck... I know we live in an area with salt and snow, however, I also have a lot of vehicles around me to see and compare. Lots of other brands and models with zero rust and A LOT older than the Rams I’m seeing.

I suspect crappy metal, weak metal and poor paint quality or application. I mean, my hood waves in the car wash as if it’s made of paper towel so....


Sent from my iPhone using Tapatalk

 

[Wild one]

Bird ****.
Pure and simple, with just a few specks of splatter.

It sat and ate away ate the clear coat and the paint underneath, causing the paint to lift.
Went through a car wash or rain storm but left enough already embedded into the paints structure to cause this damage.
Obviously, you guys either have very few birds, in your area, or never look at the roof of you truck.
Used to park my 1999 2500 under a tree, out in the street. Every time I noticed bird pop, on the hood or fenders,
I washed it. One time, I did a hand wash, in the yard, and got up on the roof...lo and behold, exact same thing this guy is showing.
Except I had about 5 different areas of it.

OP, never go in with attitude. Unless you got a ton of money to waste on litigation.
Probably going to lose that litigation too unless you outspend the Dealer.s willingness to fight it.

Kindness. The Service Rep wants retail work, not warranty work but, in the end,
he really does not care. Money is money. Unless you **** him off, then he has just enough skin,
in the game, to say screw your cheap ass warranty work, ********.

Which, sounds like he did.

Send it happen a bunch, at all kinds of service dept, of varying brands.
People are people, why should they do anything to help someone who ticks them?
Yet, they will go out of their way, for someone whose good looking or kind.
Same old story since the dawn of Time.

Forget this dealership. go to another dealership and see what they will do, for you.
Be kind, drop in about lunch time, bring some taco's from local taco joint.
Tell service writer, you ate one on the way over, your eyes were bigger than your stomach and ask if he or his guys wants them.

Show up n the morning with a big box of donuts. all kinds of things you can do.

I always take a big box of donuts to Sam's Club or Costco first thing,
right when they open, and I want my tires rotated or such stuff.
No Appt and I always get right in.

$20 for food and I do not wait and get service with a smile and, believe it or not, they remember you.

My Boat mechanic does not work on engines over 10 years old but will do mine.
Cost me 4, gallon sized bags of Crappie fillets, 15 years ago.

I pop in with a problem they stop what they are doing and come out and tell me if I can use it or must leave it and they will get to it right away. Damn nice.


Try it someday.

A case of beer at quiting time on a hot day,still buys a lot of back door favours to,lol. Beer/donuts/sandwiches etc,are old school tricks,that still work to this day,lol

 

[gofishn]

Could be. However, the time it spends outside according to the OP is VERY minimal. I’ve had bird crap sit on my vehicles for a while and NEVER have experienced this. If bird **** can eat paint on a RAM I better reconsider my next truck....

I do know that the paint on my truck scratches VERY easily and it’s actually quite comical to me now. I simply stopped caring and chasing scratches with my polisher. Like I said above I’ve had many vehicles and I’ve yet to see such fragile clear and paint.

In my area I see a lot of Rams with rust and defects including my neighbours 2015 I found while cleaning up for him. Paint bubbles on a 4 year old truck... I know we live in an area with salt and snow, however, I also have a lot of vehicles around me to see and compare. Lots of other brands and models with zero rust and A LOT older than the Rams I’m seeing.

I suspect crappy metal, weak metal and poor paint quality or application. I mean, my hood waves in the car wash as if it’s made of paper towel so....


Sent from my iPhone using Tapatalk

• it ain't about the amount of time spent outdoors. It;s the amount of time between washings.
  
• go out, once, for a second. get dropped on, then store inside hot garage...... heat helps the poop activate and get even stronger.