I purchased a new 2019 Ram 2500 crew cab 4wd 6.7 CTD this past March and the one major concern was the 12.4" infotainment center and sure enough it starting locking up with less than 3000 miles on it (I actually think it started acting up with less than 1000 miles on it). I did some research online and it appears this is a well know problem, wish I would have researched this before I bought the truck. When it locks up there are no radio or phone audio functions that work and it may stay that way for 2-3 days. It even locked up once with the backup camera on and there was not way to shut it off until it decided to start working again. I have purchased 4 brand new and one slightly used Ram 5.9 and 6.7 trucks over the years, 3 3500 duallys and 2 2500's. This truck has been the only one that is turned into a disappointment.
I brought my truck to the dealership this past Friday Oct 9th (and they still have it) for this 12" radio/infotainment issue as well as a couple of other issues (transmission/drive line and front end re-alignment). They informed me that there is no update available for the radio/infotainment center and it sounds like Chrysler is balking at replacing it because it cost them $3000. Well to bad, I paid over $62000 for this truck and the infotainment has only worked about 60% of the time. I had seen on another site where some people were starting to discuss getting a class action lawsuit going since Chrysler doesn't seem to be able to fix the issue and apparently the 2021 vehicles are getting a completely redesigned 12" infotainment system to fix the issues that the 2019-2020 systems are having. I spoke with the service rep on this past Monday afternoon to get an update and the only thing they had looked into was the infotainment issues and had not even looked at the others yet.
Apparently there is a class action lawsuit filed. Below is some info on the case.
"A class action lawsuit claims that the UConnect infotainment systems in the 2017- 2019 Pacifica AND OTHER VEHICLES can freeze and stop working, posing a range of safety hazards for drivers and others.
According to the FCA class action lawsuit, the company regularly conceals the UConnect defect problem to consumers, sometimes by informing them that their vehicle is working well when they bring it in for a repair. In other instances, the company will allegedly conduct repairs that mask but do not fix the problem.
Additionally, the problem is reportedly not often covered under warranty — the Chrysler infotainment problem class action lawsuit argues that it should be, but instead, customers are often required to pay out-of-pocket for repairs."
