14 RAM 2500 USB Data Port not Functioning

[ictdog]

I bought the map update to the Uconnect Nav system in my 14 Laramie Limited. But in trying to use their USB update drive, I cannot get the USB data port to access the update. I plugged a USB device in to see if there was a power issue and it did not light up, maybe indicating that the port is not powered or connected at this time.
I have used this port before without issue but after checking a bunch of possible fuses, I cannot find out how to troubleshoot this issue. Any ideas?

Yes- I'm using the Data port in the console under the SD card, not the charging port with the cover on it to the right...it is working properly.
Yes- I allowed it to sit for a half an hour with no access indicated.

 

[MADDOG]

Have you tried another thumb drive with the update on it?

 

[ictdog]

I haven't...but that is an idea to try.
The Map Company said I can send the update back to them and they will send out a new one to see if the USB device is broken. I'll try that an let you know!

 

[ictdog]

Well, that did not work either. It's like there is no power to the USB so it has to be either a fuse I haven't found or power somewhere.

 

[MADDOG]

It might be a bad connection then.