A good experience at the dealership

[dlromo]

Keep us updated on your visit, dlromo. If an additional layer of assistance is needed while you're in service, we're available via direct message and would be glad to help.

Jasmine
Ram Social Care Specialist

can I quote myself? anyway, dealer visit went pretty much as expected based on their reputation, even with an appointment, didn't get in, didn't get a loaner

this was the outcome of my visit, if you can call it that

 

[Jeepwalker]

I just had some warranty work done on mine and it all went well. No complaints. They had a cappuccino machine in the waiting area I put to good use.

 

[Random_Walk]

I just had some warranty work done on mine and it all went well. No complaints. They had a cappuccino machine in the waiting area I put to good use.

Which dealership?

 

[TXCOMT]

Yep the smaller community dealers (even in Ca) have always done a better job with customer satisfaction and service. Would like to see other members post great dealer service stories.
We only hear a lot about those dealers who got their license and education from AH University.

Plus, techs who went to the South Hampton Institute of Technology.

TXCOMT

 

[Schultzestrength]

I haven't taken my truck in yet, but I have already had a good experience. I was able to reschedule my appointment via text. I like this because I have a weird work schedule and sometimes texting is easier than talking.

 

[joeygster]

Wow you guys are getting some timely appointments. I called the dealer where I routinely service my Ram about three weeks ago concerning the power train control module recall.

At that point they were booking for late Sept to early October so I got an appt for 01October.

 

[KahneFan]

oh yea, i'm aware of that, let's just say that won't be one of the dealerships I'll be calling

Let me know if you find a good one in our area. I've read people like Nyle Maxwell, but dang that's a hike from where we are.

 

[Random_Walk]

I haven't taken my truck in yet, but I have already had a good experience. I was able to reschedule my appointment via text. I like this because I have a weird work schedule and sometimes texting is easier than talking.

I know the guys who wrote that feature (TextConnect, if I remember right)... it is pretty slick.

 

[Coramie]

yea New Braunfels, Seguin, and South Austin, all only about 20 minutes away, unfortunately their reputations aren't any better, some worse

I'll start calling around tomorrow

Come a little further north to Nyle Maxwell on Hwy 183. They got me out in about 45 minutes (it was just the cruise control recall) on a Saturday morning with a huge line waiting at 7am. It was my first experience with them, but I’ve heard through word of mouth that they are the best dealership for service in Austin.

 

[dlromo]

they're on my short list, also talking with @ramcares, discussing options, they've offered a rental reimbursement, just gotta see where and when I can get in

kind of hard to schedule, super busy at work, bbq cookoffs and fishing trips to the coast take up most of my weekends, not gonna let my truck run me

thanks

 

[carmantl]

Hello all, I just wanted to share my great experiences with Rice CDJ in Alcoa TN and Bachman Auto Group in Jeffersonville,Indiana. My truck is a bit of an oddball, 2017 3500 C&C SRW Tradesman with a 9 foot utility bed already installed. My company purchased it for me brand new in April of this year. We went all the way to Indiana to purchase because of the outstanding deal Bachman made us on the internet. Bachman sent us a handwritten letter about cruise recall and Rice got me in for service in only 2 days from notice. They could have seen me even earlier but I needed to wait until my day off to have them do the repair. Rice also replaced all five of my clearance lights when I showed service manager that one had a water leak. They got me out in 30 minutes for reprogramming cruise and the next week (after they received new lights) they had me out in one hour flat. Rice has never batted an eye that we bought truck elsewhere and all personnel that I have dealt with were utmost professionals.

 

[Hemimania]

And then u I heard about the 1,000,000 Ram recall on the tailgate door. That couldn't be a week ago so they could do it at the same time?

Hope all goes well with that one too.

Tonino

 

[Squeaks]

I figured I'd drop a note about a good experience I had at the dealership.

Called to schedule appointment for the cruise control recall. They told me the appointment was for 2pm and that I could get dropped off at my job which was about two miles away. When I brought it on Monday morning at 9a.m. they said "is that all you need is the recall? We can have it done in 15 minutes."

It was and I left pretty satisfied and surprised. I know that it may NEVER happen again but it was nice of then to do so quickly.
Rt18 dodge jeep ram in East Brunswick NJ.

Tonino

I had the SAME experience at my dealership! By-the-way, can't help but notice it looks like you're driving MY TRUCK - 2013 Billet Silver Sport. Love it and they look great - reminds me of a 60's type muscle car! Waiting on a 2019 Limited, want that Luxury and high end safety features. Was disappointed to see that the 2019 Sport is pretty much the SAME truck I bought in 2013.

 

[Grumpy Ol' Man]

Before retiring, traveled over 4 states with my job. Took my Ram to a number of dealerships for recalls, oil changes, etc. Have ALWAYS had friendly and professional service.
Since retiring, take the Ram to our local dealership. This is the second recall I've taken it there for. This dealership is, as others, very accommodating. Appointment made easily. Met with smiles and greetings. Clean waiting area. Truck in and out in promised time.
Scratching my head on this last one. Wife, granddaughters, and I traveled over a 4-hour trip the Saturday before my Tuesday appointment. (Did not read the recall well and did not realize it might have been unsafe to us the cruise.) Used it on the trip and it worked perfectly.
Took it in on that Tuesday for the cruise recall. As anticipated, dealership had the truck in and out in about 20 minutes. As I was leaving, he said "Now you can use your cruise control safely." Okay. Had been using it anyway.
A couple days later was the first time I had it on the highway after the recall. Went to engage the cruise and nothing! The on/off button on the steering column would not turn the cruise on. Hmmm... worked okay until dealership did recall work on cruise. Called dealership. Explained problem. Another appointment made for them to diagnose. Well, they say the button in the steering column is faulty. Say it had nothing to do with their recall fix as the fix was only done with the PCM. Want $107.00 to put in a new switch.
Yes, I understand their work undoubtedly had nothing to do with the switch failing. Just a real coincidence that it was working when I took it in and not afterwards. Never really believe in coincidences. For the $107 may not be worth getting worked up. Still left a little doubt in my mind as to the capabilities of the service folks.
Still have really enjoyed my Ram and should I purchase another truck would consider another one.

 

[S0CAL]

Before retiring, traveled over 4 states with my job. Took my Ram to a number of dealerships for recalls, oil changes, etc. Have ALWAYS had friendly and professional service.
Since retiring, take the Ram to our local dealership. This is the second recall I've taken it there for. This dealership is, as others, very accommodating. Appointment made easily. Met with smiles and greetings. Clean waiting area. Truck in and out in promised time.
Scratching my head on this last one. Wife, granddaughters, and I traveled over a 4-hour trip the Saturday before my Tuesday appointment. (Did not read the recall well and did not realize it might have been unsafe to us the cruise.) Used it on the trip and it worked perfectly.
Took it in on that Tuesday for the cruise recall. As anticipated, dealership had the truck in and out in about 20 minutes. As I was leaving, he said "Now you can use your cruise control safely." Okay. Had been using it anyway.
A couple days later was the first time I had it on the highway after the recall. Went to engage the cruise and nothing! The on/off button on the steering column would not turn the cruise on. Hmmm... worked okay until dealership did recall work on cruise. Called dealership. Explained problem. Another appointment made for them to diagnose. Well, they say the button in the steering column is faulty. Say it had nothing to do with their recall fix as the fix was only done with the PCM. Want $107.00 to put in a new switch.
Yes, I understand their work undoubtedly had nothing to do with the switch failing. Just a real coincidence that it was working when I took it in and not afterwards. Never really believe in coincidences. For the $107 may not be worth getting worked up. Still left a little doubt in my mind as to the capabilities of the service folks.
Still have really enjoyed my Ram and should I purchase another truck would consider another one.

For "A Grumpy Old Man" you sure are a happy-go-lucky customer. I agree, more than coincidence. They should eat the cost or at least heavily discount the fix. My .02...

Congrats on your retirement, incidentally!

 

[Grumpy Ol' Man]

For "A Grumpy Old Man" you sure are a happy-go-lucky customer. I agree, more than coincidence. They should eat the cost or at least heavily discount the fix. My .02...

Congrats on your retirement, incidentally!

Thanks! I may e-mail the owner/manager of the dealership, being respectful and professional in my inquiry. Sometimes it doesn't pay to always be "grumpy".
At 72, life has been good to my bride and I. Are far from wealthy, but the financial guy says we're okay until about 92. That's 20 more years of playing golf and taking road trips. Getting used to spending some time in a vehicle... putting up with each other. She's kept me around for 52 years next month. Pretty special lady!
There are things in life that can get frustrating... like a mechanical issue with my Ram. Still, it ranks way low compared to the excellent health the Good Lord has blessed us with, our kids and grandkids, and some gnarly old geezers I play golf with.
Thanks again!!!

 

[S0CAL]

I should be so fortunate. Good on ya, sir.

 

[Schultzestrength]

Well I just finished getting my truck serviced at Benson CDJR in Greer, SC. This is the dealership that I bought it from. I had the cruise control recall done along with replacing the drivers side headlight housing and adding a hitch reciever.

They told me it would take approximately 2 hours and that's how long it took. The headlight replacement was to fix a crack that we noticed at final inspection when I bought it. The hitch was supposed to be parts only with no install costs. But they didn't charge me anything for it. I am very pleased with my service. The cruise control worked as it should after the flash. I did have to repair my phone to the truck because it wouldn't recognize it after the flash. No big deal. Great experience overall.

 

[hotrod45]

Before retiring, traveled over 4 states with my job. Took my Ram to a number of dealerships for recalls, oil changes, etc. Have ALWAYS had friendly and professional service.
Since retiring, take the Ram to our local dealership. This is the second recall I've taken it there for. This dealership is, as others, very accommodating. Appointment made easily. Met with smiles and greetings. Clean waiting area. Truck in and out in promised time.
Scratching my head on this last one. Wife, granddaughters, and I traveled over a 4-hour trip the Saturday before my Tuesday appointment. (Did not read the recall well and did not realize it might have been unsafe to us the cruise.) Used it on the trip and it worked perfectly.
Took it in on that Tuesday for the cruise recall. As anticipated, dealership had the truck in and out in about 20 minutes. As I was leaving, he said "Now you can use your cruise control safely." Okay. Had been using it anyway.
A couple days later was the first time I had it on the highway after the recall. Went to engage the cruise and nothing! The on/off button on the steering column would not turn the cruise on. Hmmm... worked okay until dealership did recall work on cruise. Called dealership. Explained problem. Another appointment made for them to diagnose. Well, they say the button in the steering column is faulty. Say it had nothing to do with their recall fix as the fix was only done with the PCM. Want $107.00 to put in a new switch.
Yes, I understand their work undoubtedly had nothing to do with the switch failing. Just a real coincidence that it was working when I took it in and not afterwards. Never really believe in coincidences. For the $107 may not be worth getting worked up. Still left a little doubt in my mind as to the capabilities of the service folks.
Still have really enjoyed my Ram and should I purchase another truck would consider another one.

Mechanic's rule: "whatever was done last is what the problem is."
If cruise control was working, prior to the flash, and now it is not, the problem is in the flash.
It has been weeks since my dealer did that recall. It never occured to me that the cruise, which had been working, would stop working. But there have been quite a few reports like yours. I'm going to have to go find a reason to get on a highway. What a nuisance.

 

[Hemimania]

I had the SAME experience at my dealership! By-the-way, can't help but notice it looks like you're driving MY TRUCK - 2013 Billet Silver Sport. Love it and they look great - reminds me of a 60's type muscle car! Waiting on a 2019 Limited, want that Luxury and high end safety features. Was disappointed to see that the 2019 Sport is pretty much the SAME truck I bought in 2013.

Wait, looks like you're driving MY truck. LOVE the Chrysler silver. ALWAYS looks clean. Even when it's dirty. My 2004 was silver too.