Dealer / AEM issue

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Jberg

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My dealer performed the AEM on my Ecodiesel 3 weeks ago. The FCA site still shows that it is not done. FCA has been no help. Keeps taking my calls, asking for case numbers, does nothing, doesn't assign a case manager. Dealer has been mostly uncooperative and reluctant to take calls or return them. Last Friday, service manager said he submitted report but that FCA keeps rejecting it. FCA says no report has been received. Keeps sending me emails urging me to complete AEM. My experience with the dealer has not been good. I've caught them attempting to pad repair bills. They have a reputation for doing all of the shady things we attribute to unscrupulous dealers. Has anyone else waited so long for their reflash to be reported?
 

Jrod

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I don't have the same issue, but like you I used to have a shady service department. I resolved my problem by switching dealers. Switching is not an option for everyone but hopefully it is for you.
 
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Jberg

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It's going to have to be an option.
Unfortunately, I still haven't resolved my submission for the class action suit.
There is over $3.000 at stake.
 

Joes1500

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Probably not what you want to here, but this is becoming a known issue.

Just received a letter from the lawyer about this very thing.





Your FCA EcoDiesel litigation team at Heygood, Orr & Pearson and the Patrick Law Firm hope your summer has been going well and want to take this opportunity to provide an overall update on the status of our litigation against FCA. As you may recall from prior updates, all your claims have been successfully opted out of the class action process and filed individually on your behalf, making them more significantly more valuable in terms of settlement payout. We continue to prepare for trial, nevertheless, as leverage over the defendants and remain confident that we would prevail on the merits in the unlikely event FCA actually takes any of your claims to a jury.



There are also four new items we want to bring to your attention in this update.



First, many—if not most—of you have received phone calls and/or written communications from FCA announcing an “emissions RECALL” over the last month. This is a clumsily disguised ruse to trick you into accepting the lowball class action settlement payout that all of you just opted out of, as noted above. Not only are you under no obligation to get this emissions “recall” work performed, but we want you to avoid doing so at all cost, as it may really hurt your settlement value, even if you do not accept the cash payout being offered along with it.



Some clients have reported troubling instances where FCA dealerships were lying about the emissions recall being mandatory or refusing to perform other vehicle repairs if clients refused the recall work. This is illegal and if you encounter such underhanded efforts please notify us immediately. At the very least, we want to document FCA’s strongarm tactics should any of you be forced to proceed with the recall work, which has happened in a few cases.



Second, we are starting to get anecdotal evidence that FCA’s emissions “fix” is causing problems with vehicle performance, especially on the gas mileage/fuel economy front. Obviously, if any of you find examples of this issue or others, please let us know.



Third, we are hopeful that FCA will abandon this recall ploy prior to our first major hearing before Judge Chen in U.S. Federal Court (San Francisco), which is scheduled for September 6th. It is certainly a topic we intend to hammer them on, in any event. Unless something major occurs between now and then, that court date will also be the basis for our next client-wide update.



Fourth, and finally, while we understand this will not be financially or logistically practical for everyone, we strongly encourage you hold on to your vehicles until settlement, as this will maximize your payout.



Again, your marching orders (so to speak) are to do nothing – please take no action on any correspondence or communication from FCA, especially without alerting your attorneys first. On the other hand, if you need to sell/trade-in your EcoDiesel, have any address updates, or just general questions or concerns about your vehicle or your case, please feel free to reach out to us. We appreciate the trust and confidence you have placed in our firms and will continue fighting hard for higher and fairer payout amounts in resolving this dispute.
 
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Jberg

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This obviously applies to those who’ve opted out of the class. It’s still unknown what the ultimate value of that approach will be. I’ll be curious and I’ll follow the results.
My issue is that I’ve opted in and done every step. I can’t complete the deal until my dealer filters the report.
 

buddy guy

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Its very interesting correspondence and while much of it reflects what i have read on here (performance sucking after) ehich would be my biggest concern btw, it's obviously first in and foremost in a law firms best interest for as many people as possible to not accept FCA's offer. I don't think anyone could be blamed for opting in. a) there is no guarantee the law firm will win or that it won't be challenged even if they do and held up in courts for years by FCA b) there is no guarantee it will be as good an offer as currently on the table. no one makes more money in these things than the lawyers, sadly.
 

Joes1500

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This obviously applies to those who’ve opted out of the class. It’s still unknown what the ultimate value of that approach will be. I’ll be curious and I’ll follow the results.
My issue is that I’ve opted in and done every step. I can’t complete the deal until my dealer filters the report.



I was sharing it with you to solidify the fact that they are most likely playing games with you. FCA does not know whether you opted out or not and would have no way of finding out.
 
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Joes1500

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Its very interesting correspondence and while much of it reflects what i have read on here (performance sucking after) ehich would be my biggest concern btw, it's obviously first in and foremost in a law firms best interest for as many people as possible to not accept FCA's offer. I don't think anyone could be blamed for opting in. a) there is no guarantee the law firm will win or that it won't be challenged even if they do and held up in courts for years by FCA b) there is no guarantee it will be as good an offer as currently on the table. no one makes more money in these things than the lawyers, sadly.



My circumstances where a little different. I have already traded my ecodiesel in on a truck. To me the deal I got was very good and the dealer was very supportive. Plus the fact of not having the headache of having it anymore.

So my offer was only around $900 . I got a way better deal then the $900 was going to make up for. So I'm taking my chances for a bigger payout.

And yes the lawyers do make out in the long run.
 
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Jberg

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So, today I got my first callback from FCA customer service after more than two weeks of daily calls to them. The rep today told me that, even though they’ll help with the first five steps to qualify for the suit, they won’t help with the last. Sorry, bye. Call your dealer. But, the dealer is the problem and they avoid all calls and won’t return messages. They won’t give me a straight answer about the reason for the delay. Who do I contact? He tells me to call the number on the claims instructions. But, that leads me back here to you. Yeah, and we can’t / won’t help. Bye
Its Rockland CJD. Avoid at all costs.
 

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