rdbarnes73
Junior Member
Here is a comment I sent to RAM customer service. I doubt they will care since my truck is 8 model years old but I had to do it. I realize I bear some responsibility for not taking action before my powertrain warranty had almost expired.
"I bought my Ram from [A-dealership] in June 2020. When I first went to look at it, it was in the service department, on a lift with the transmission removed. Nobody could/would tell me why the transmission had been removed. When I had driven the truck and signed all the papers and took delivery of it my wife heard a chirping noise coming from the engine at idle. I pointed this out to my salesman and he went inside to ask around. He came back and said "they said they heard that but couldn't figure out what it is." I asked about some kind of guarantee since the transmission had been removed but was promptly brushed off. A few days later I received a call to inform me that the general manager had decided to provide me with a 6 month, 6,000 mile powertrain warranty. In December I brought the truck to [B-dealership] to have the noise diagnosed because I felt very slighted by the staff of [A-dealership]. [B-dealership] had determined that there was a ground strap pinched between the transmission and engine block and that there were two bolts missing from the transmission. It was their belief that this was the cause of my noise. [A-dealership] insisted that I bring it back to them to perform the repair, which I did. Not surprising to me, this did not fix the noise. I contacted [A-dealership] to tell them this and they asked me to bring it back because no one could hear this noise on multiple test drives. I brought it back for the service manager to hear and told him how I, formerly being an ASE certified master technician with advanced engine performance, had been all over the engine with a stethoscope and could hear the noise coming from the timing cover. He was very dismissive and told me that he pays his mechanics "the big bucks" to figure these things out. He told me I should call Tuesday to get scheduled to bring it back for diagnosis. This was on a Saturday. I got scheduled and dropped my truck off on January 18 for my January 19 appointment. It took them roughly a week and a half to locate the cause of the noise, a faulty lifter which had damaged the camshaft. It has now been over 3 weeks since I dropped my truck off and I still do not have it back. I have called multiple times for updates and each time I get more excuses for why this has taken so long. On January 29 I was told that they were waiting for a gasket, one gasket, that should arrive on February 2. On February 5 I was told that they were still waiting on one gasket which was expected to arrive on February 8 and that when it arrived the repair would only be one to one and a half hours away from completion. I called today, February 10 at 12:09PM and was told that someone would have to call me back because the service advisor didn't know the status of my truck. At 3:26, having not received a call back yet, i called again. After a 5 minute hold I was informed that it was still going back together and "fingers crossed it will be done tomorrow or the day after." When I asked why I was told on February 5 that the repair was so close to being complete she told me that she thought they were waiting on only one gasket, which I was told twice by both the service advisor and service manager, but it was actually two and there was a lot more than one and a half hours of work left. I must add that the service manager is taking care of this at "no cost" to me. However, this has become at great cost to me as I made a payment only 5 days before I dropped my truck off and I am scheduled to make another payment on February 12, just 2 days from now. I can not express how utterly frustrated and aggravated I am with the entire [A] dealership. I can guarantee that IF, and that is a huge if at this point, they ever get this repair completed correctly, I will never return to that dealership and I will do everything in my power to make sure that no one I ever come in contact with does business with them. I just thought you should be informed of how poorly this dealership represents your brand. Have a fantastic day."
"I bought my Ram from [A-dealership] in June 2020. When I first went to look at it, it was in the service department, on a lift with the transmission removed. Nobody could/would tell me why the transmission had been removed. When I had driven the truck and signed all the papers and took delivery of it my wife heard a chirping noise coming from the engine at idle. I pointed this out to my salesman and he went inside to ask around. He came back and said "they said they heard that but couldn't figure out what it is." I asked about some kind of guarantee since the transmission had been removed but was promptly brushed off. A few days later I received a call to inform me that the general manager had decided to provide me with a 6 month, 6,000 mile powertrain warranty. In December I brought the truck to [B-dealership] to have the noise diagnosed because I felt very slighted by the staff of [A-dealership]. [B-dealership] had determined that there was a ground strap pinched between the transmission and engine block and that there were two bolts missing from the transmission. It was their belief that this was the cause of my noise. [A-dealership] insisted that I bring it back to them to perform the repair, which I did. Not surprising to me, this did not fix the noise. I contacted [A-dealership] to tell them this and they asked me to bring it back because no one could hear this noise on multiple test drives. I brought it back for the service manager to hear and told him how I, formerly being an ASE certified master technician with advanced engine performance, had been all over the engine with a stethoscope and could hear the noise coming from the timing cover. He was very dismissive and told me that he pays his mechanics "the big bucks" to figure these things out. He told me I should call Tuesday to get scheduled to bring it back for diagnosis. This was on a Saturday. I got scheduled and dropped my truck off on January 18 for my January 19 appointment. It took them roughly a week and a half to locate the cause of the noise, a faulty lifter which had damaged the camshaft. It has now been over 3 weeks since I dropped my truck off and I still do not have it back. I have called multiple times for updates and each time I get more excuses for why this has taken so long. On January 29 I was told that they were waiting for a gasket, one gasket, that should arrive on February 2. On February 5 I was told that they were still waiting on one gasket which was expected to arrive on February 8 and that when it arrived the repair would only be one to one and a half hours away from completion. I called today, February 10 at 12:09PM and was told that someone would have to call me back because the service advisor didn't know the status of my truck. At 3:26, having not received a call back yet, i called again. After a 5 minute hold I was informed that it was still going back together and "fingers crossed it will be done tomorrow or the day after." When I asked why I was told on February 5 that the repair was so close to being complete she told me that she thought they were waiting on only one gasket, which I was told twice by both the service advisor and service manager, but it was actually two and there was a lot more than one and a half hours of work left. I must add that the service manager is taking care of this at "no cost" to me. However, this has become at great cost to me as I made a payment only 5 days before I dropped my truck off and I am scheduled to make another payment on February 12, just 2 days from now. I can not express how utterly frustrated and aggravated I am with the entire [A] dealership. I can guarantee that IF, and that is a huge if at this point, they ever get this repair completed correctly, I will never return to that dealership and I will do everything in my power to make sure that no one I ever come in contact with does business with them. I just thought you should be informed of how poorly this dealership represents your brand. Have a fantastic day."
