Rubesly
Junior Member
I just received a letter from the FCA safety recall re: the drag link recall which I had done in 2019. It required the nut be welded on the drag link, which in turn, I was told by the dealership, would not allow for an alignment. I had to replace my drag link and the nut this past year to get an alignment. Well, the I received letter states that owners are still able to have an alignment with the recall and it gives the instruction on how to perform it. I called the dealership and they told me that if they performed the alignment they way that is given in the letter, my steering wheel would be locked and it's not viable way to align the wheels.
Following is the the alignment process they should have followed per FCA letter:
The dealer will adjust the tie rod to align the wheels to the steering wheel and then lock it to hold the steering wheel on center.
With the drag link nuts welded and the steering wheel/steering gear locked on center, the dealer will adjust the tie rod to align the wheels to the steering wheel.
I feel like the dealership just won't admit that I didn't need the new drag link installed and because I'm a female they are just making this "steering wheel will be locked or can't be adjusted" up because they don't want to refund me for something I didn't need. The FCA letter has a phone number for where I can request a reimbursement for the initial recall, which was the welding of the nut, but I doubt for the replacement of the draglink and nut, which is what the dealership required I do to get the alignment and cost me close to $1000 for parts and labor.
Does anyone know if what the dealer stated about the the steering wheel being locked or can't be adjusted is true? If so, what does that actually mean?
Following is the the alignment process they should have followed per FCA letter:
The dealer will adjust the tie rod to align the wheels to the steering wheel and then lock it to hold the steering wheel on center.
With the drag link nuts welded and the steering wheel/steering gear locked on center, the dealer will adjust the tie rod to align the wheels to the steering wheel.
I feel like the dealership just won't admit that I didn't need the new drag link installed and because I'm a female they are just making this "steering wheel will be locked or can't be adjusted" up because they don't want to refund me for something I didn't need. The FCA letter has a phone number for where I can request a reimbursement for the initial recall, which was the welding of the nut, but I doubt for the replacement of the draglink and nut, which is what the dealership required I do to get the alignment and cost me close to $1000 for parts and labor.
Does anyone know if what the dealer stated about the the steering wheel being locked or can't be adjusted is true? If so, what does that actually mean?