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Discussion in 'General Discussions' started by KeithP, Jan 10, 2020.

  1. KeithP

    KeithP Member

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    Ram Year:
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    Engine:
    Hemi 5.7 VVT
    A little history first; as of 08/31/19 we (wife & I) owned 3 Mopar vehicles. A 2003 Ram 1500, a 2017 Ram 1500 and a 2012 Dodge Journey. Son had been driving the 03 to college. When he was moving out to his new job starting in 09/19 I took back the 03 and gifted him the 17. Daughter still has the Journey with her at college. Knowing this was going to happen I had been looking for a new 1500. Found one and started negotiations. My long time mechanic who had always worked on the 03 new what I was doing and asked to buy the 03 for his grandson’s 16th birthday.

    I came to an agreement to purchase but I was having the dealer do some add ons and I was going to have to make an overnight trip to take delivery, so in good faith, I overnighted a check for the full purchase price with the agreement they would proceed with the add ons but the check wouldn’t be deposited until I took delivery.

    In the week between sending the check and taking delivery I sold the 03. One of the rebates available at the time was the $1,000.00 “loyalty” rebate. Seven weeks after I took delivery of a 100% cash purchase I get a call from the dealer telling me FCA rejected the Loyalty rebate b/c I didn’t own a truck on the day I signed the final purchase papers. They wanted me to pay them another $1,000.00. I told them I needed that in writing. 24 hours later they call and say they got FCA to roll over and allow the rebate.

    I’m truly not sure how I should feel about this episode. Was the dealer trying to pull something or were they really a hero and got FCA to do the right thing? Either way, I was never going to cut a check for the $1,000.00. I have an itemized bill of sale that doesn’t have the loyalty rebate listed as part of the discounts.
     
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  2. dls56

    dls56 Member

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    Ram Year:
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    Engine:
    5.7 hemi
    Always a grey area when dealing with dealerships, they've earned a reputation for good reason, lol.
    Glad it worked out! Best Wishes!
     
  3. NorthStar1

    NorthStar1 Senior Member Supporting Member

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    Rosenberg, TX
    Ram Year:
    2019 Ram 1500 Big Horn/Lone Star 4x4 Crew
    Engine:
    Hemi 5.7
    I purchased a 2003 CTD back in 2003 from a dealer in Anchorage, Alaska who called me two weeks later claiming I didn't qualify for a certain $1000 rebate - which didn't appear on any of my documents as a rebate I received. Like you, they needed me to send them a check for $1000. You can guess what I told them. And then in 2019 I purchased a 2019 Ram for my daughter-in-law (DIL) and the dealer here in Houston called me a week later to tell me we did not meet the qualifications for a rebate they gave us and I needed to give them a $1000 check to cover the deal. Gillman CJDR has always been a good dealer but this particular sales manager thought he was going get blood out of a pissed off turnip...needless to say, he never got the check and never called me back. However, the salesman called me to explain they got FCA "to step up and cover the $1000 anyways."

    I've been in the dealership a few times since then (as well as my DIL for routine maintenance) for parts/accessories, have seen both the greedy sales manager as well as the salesman on the showroom floor, and they always shake my hand and thank me for my business.

    Moral of the story - enjoy the new truck and let your incident as well as my two noted above serve as a lesson to all Ram owners and prospective Ram buyers. Dealers - even the best of them - can't keep control of their greedy employees all the time.
     
    McBroom likes this.
  4. madtrucker2016

    madtrucker2016 Senior Member Supporting Member

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    I would say that the dealer was trying to appropriate a grand out of your pocket with a big fat bullshit story. Good move saying you want it in writing. Glad you stuck it to them.
     
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  5. Glenn54

    Glenn54 Senior Member

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    I'd be a bit dissappointed that they(whoever) wanted to retract the rebate. But, just be happy it worked out in the long run. If you're happy with everything else at the dealer, keep your business there. If not, find another dealer in the future.
     
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  6. Duane Pipes

    Duane Pipes Senior Member

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    I thought loyalty incentive was for any FCA vehicle instead of RAM specifically. That would bother me too esp since the dealer didn't pursue it further. Imagine if you requested documentation that FCA allowed the incentive.
     
  7. KeithP

    KeithP Member

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    The more I think about this the more I think it was the dealer. I bought this truck online from a dealer 250 miles from my home and I paid cash. I strongly suspect the manager came to realize they sold this truck at a deep discount b/c it was the last 2019 they had, probably close to break even for them, didn’t make anything from selling a financing contract, I refused to purchase any extended warranties or service plans and since I live so far away they weren’t going to see me back in their service department for routine service either. They warehoused this truck for several weeks if not months and were making very little off of it. I may be completely wrong. I don’t know and am sure I never will know for certain.
     
  8. Jerrybob

    Jerrybob Senior Member

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    I would have told the dealer that you checked with your wife and...it seems....you forgot to charge them for all the wasted time you spent at the dealer signing paperwork during the negotiation of your vehicle. I would have told them.....the charge was $1500 but....due to your kindness....you reduced the charge to only $1000 and.....it's simply a wash. Everyone should be really happy.
     
  9. lharrell79

    lharrell79 Senior Member

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    I would have told them to cram it in their cram hole.

    Also, I would not let it go. Contact FCA, and find out if the story is legit. If it is not, the sales manager has some explaining to do. Contact the GM of the dealership, and let him/her know you're not happy.
     
  10. JD Martin

    JD Martin Senior Member Military

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    Location:
    Southeast
    Ram Year:
    2019
    Engine:
    5.7
    2 things:

    1. I like your signature.

    2. I wouldn't worry about it too much. You didn't pay the money, and you'll never be back to the dealer anyway since it's 250 miles from your house.
     

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