Electrical? Software? I can't figure it out

[DanielSan]

2015 Ram Quad Cab. Bought brand new.

Over the last 2 - 3 months my remote start wont work, neither will RKE and when I get in the truck the start button wont work for 5 to 10 minutes. After which I will get the double click from the instrument panel and the ring around the start button will illuminate and allow me to start it.

The lights in the cab come on when I open the door and once it starts, all of the above mentioned functions work. When I park the truck I can remote lock/ unlock for a short period before it goes unresponsive again.

Prior to this my radio would intermittently freeze and I would either have to restart the truck or flip it to reverse to unfreeze it. An update over the summer fixed that (mostly)

The battery is reading 12.4v

Ive checked all fuses and relays

Ive soft and hard( held air temp up and down buttons at the same time, then factory reset) reset the uconnect system.

I've disconnected the battery cables overnight


Clearly this isn't a DIY fix, but I'm hoping someone has had this experience and has some insight on a resolution.

Please help me guys. I love my truck, it's almost paid off and I dont want the expense of a whole new loan. The dealership is my last resort because I really like my arms and legs...

 

[RamCares]

2015 Ram Quad Cab. Bought brand new.

Over the last 2 - 3 months my remote start wont work, neither will RKE and when I get in the truck the start button wont work for 5 to 10 minutes. After which I will get the double click from the instrument panel and the ring around the start button will illuminate and allow me to start it.

The lights in the cab come on when I open the door and once it starts, all of the above mentioned functions work. When I park the truck I can remote lock/ unlock for a short period before it goes unresponsive again.

Prior to this my radio would intermittently freeze and I would either have to restart the truck or flip it to reverse to unfreeze it. An update over the summer fixed that (mostly)

The battery is reading 12.4v

Ive checked all fuses and relays

Ive soft and hard( held air temp up and down buttons at the same time, then factory reset) reset the uconnect system.

I've disconnected the battery cables overnight


Clearly this isn't a DIY fix, but I'm hoping someone has had this experience and has some insight on a resolution.

Please help me guys. I love my truck, it's almost paid off and I dont want the expense of a whole new loan. The dealership is my last resort because I really like my arms and legs...

Hi DanielSan,

I sincerely regret to hear of the trouble you are experiencing with your truck. If you move forward with your local Ram dealer for a diagnosis, please let us know via private message. We would be more than happy to have your concerns documented and provide you with an additional layer of assistance as you work with your dealer.

Mark
Ram Social Care Specialist

 

[DanielSan]

Hi DanielSan,

I sincerely regret to hear of the trouble you are experiencing with your truck. If you move forward with your local Ram dealer for a diagnosis, please let us know via private message. We would be more than happy to have your concerns documented and provide you with an additional layer of assistance as you work with your dealer.

Mark
Ram Social Care Specialist

I'm having it towed to the dealership tonight. What sort of assistance do you mean?

 

[RamCares]

I'm having it towed to the dealership tonight. What sort of assistance do you mean?

Hi DanielSan,

We'd be more than happy to have your concerns formally documented within our system, as well as connect you with a case specialist who will be able to work alongside your dealer to ensure all possible outlets of assistance are explored regarding your concerns. If this would be of interest, please follow up with us via private message to get the process started.

Mark
RamCares