Folding mirrors/great service

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KeithP

Senior Member
Joined
Aug 23, 2019
Posts
626
Reaction score
988
Location
Texas
Ram Year
2022
Engine
Hemi 5.7 VVT
Power folding mirrors; Left side was sometimes continuing to try to close. The motor would keep running causing the mirror to snap back after binding against the stop. It often went through 3 cycles before it stopped. Then wouldn’t extend back out.

Still under warranty, I took it into the dealership this morning. when the service mgr walked up (one my wife & I always ask for and have a good relationship with) I pointed to the mirror and said I was having a problem. He stopped me, said it goes “pop pop pop when closing?”
Me: yes.
Him: I know what it is. I’ve replaced hundreds of them. Is the right side doing it too?
Me: no.
Him: I’ll tell them it is b/c it will, it’s just a matter of time. They’ve updated the mechanism in these mirrors. I’ll have them both replaced today.

And, this is not even the dealership I bought the truck from.

I’ve read countless comments about bad service. I’ve stated it’s all about the right service mgr. I’ve found a good one.
 
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