Has anyone sued Stelantis for failure to perform warranty work?

[Burly Built]

So my 2019 (bought in 2020) smokes when I start it. While it was still under the powertrain warranty the dealer performed an oil consumption test and at 1000 miles it had used 1.25 quarts of oil. They wanted to do another test to confirm. I told the dealer (Fury Motors Stillwater, MN) that this next test would have to be completed at another dealer as I was going on vacation and I would be in another state at the 1000 mile mark and also by the time it would be completed, my truck would be out of warranty. The service manager told me that being it failed the first test, there would be an open job started before the warranty ran out and he also told me that any dealer could perform the oil consumption test. At the next 1000 miles the dealer verified my oil level was over 1 quart low and added one. At the next 1000 miles that dealer verified my oil level was over 1.5 quart low and added 1.5 quarts. When I got back home, my local dealer took my truck but could not find signs of a problem. They call Ram engineering and were told to replace the PCV. The PCV would not be covered under warranty so they would charge me $903.00 to replace it. I talked to the service manager and told him that I had already done some diagnostics and had previously ruled out the PCV. He said that I would have to call Stelantis customer service to get a case number assigned so they could discuss things with the rep. I got a case started and after about a month and a half found out that the case had been closed without anyone even talking with me. I then sent an email to the Stelantis Warranty CEO who had someone get back to me right away. She opened a case and said that she would be taking care of the warranty claim, but after several calls and having the Fury service writer tell her "that it was normal for my truck to smoke" (even though the warranty work was based off of the failed oil consumption test), Ii got an email stating that the case was closed. Seems like my only course of action would be to take either the dealer or Stelantis to small claims court. Has anyone had any luck doing this? I'm sure they have plenty of lawyers on standby and would probably file a counter suit against me...

 

[Burla]

Dont know about your case but why not just replace PCV yourself? What color is the smoke is everything. it is rare a PCV could create that much oil to make truck smoke, more common would be valve seal or other things such a as worn rings. How many miles on engine? As for suing them, contact a lemon law lawyer that is the type to handle most warranty claims. It is different then a lemon law case though, my guess they would require deposit something they don't with lemon law. You could always try small claims, chances are you would win, but have to collect another issue. If I had receipts and the email that said it would be fixed, I'd head straight to small claims and get a judgement, but who are you going to sue, dealer or manu? And how do you collect from Manu, nearly impossible. Sue both entities at least you can collect from local dealer with a sheriff and a judgement. The difference is if you could hire a lemon law lawyer the cases mostly always settle and you get a check. My case lawyer got 3k and I got 10k, and I kept the truck, something small they just refused to fix it under warranty.

 

[Mlarv5]

Your only course of action would be and Arbitrator. Make sure you have all the documentation find a lawyer that handles lemon laws.

 

[Bigskyroadglide]

2nd post on this subject

Thread 'Using 1.25 Qt./1000 and RAM warranty is ignoring me...' https://www.ramforum.com/threads/using-1-25-qt-1000-and-ram-warranty-is-ignoring-me.220320/

Obviously you want a different opinion than those previously offered.

My suggestion, trade it. You will waste resources to get absolutely zero satisfaction.

 

[Wild one]

Doesn't matter when you bought it,it's still a 7 year old truck,going on 8 years old now,good luck getting anywhere with suing them.

 

[Daw14]

Most likely valve stem seals , if at first start , or sitting for long periods.

What’s the miles ?

 

[HEMIMANN]

Dont know about your case but why not just replace PCV yourself? What color is the smoke is everything. it is rare a PCV could create that much oil to make truck smoke, more common would be valve seal or other things such a as worn rings. How many miles on engine? As for suing them, contact a lemon law lawyer that is the type to handle most warranty claims. It is different then a lemon law case though, my guess they would require deposit something they don't with lemon law. You could always try small claims, chances are you would win, but have to collect another issue. If I had receipts and the email that said it would be fixed, I'd head straight to small claims and get a judgement, but who are you going to sue, dealer or manu? And how do you collect from Manu, nearly impossible. Sue both entities at least you can collect from local dealer with a sheriff and a judgement. The difference is if you could hire a lemon law lawyer the cases mostly always settle and you get a check. My case lawyer got 3k and I got 10k, and I kept the truck, something small they just refused to fix it under warranty.

Mike, if memory serves, this PCV is buried under the intake manifold on the 6.4 BGE engine. It's not just an easy-access unbolt and replace.

 

[RamDiver]

Mike, if memory serves, this PCV is buried under the intake manifold on the 6.4 BGE engine. It's not just an easy-access unbolt and replace.

The OP's avatar indicates a 5.7 L engine.
Did I miss something where it became a 6.4 L?

.

 

[HEMIMANN]

The OP's avatar indicates a 5.7 L engine.
Did I miss something where it became a 6.4 L?

.

Sorry must have been different thread...too many opened (again)

 

[RamDiver]

Sorry must have been different thread...too many opened (again)

You're in good company.

.

 

[Burly Built]

Dont know about your case but why not just replace PCV yourself? What color is the smoke is everything. it is rare a PCV could create that much oil to make truck smoke, more common would be valve seal or other things such a as worn rings. How many miles on engine? As for suing them, contact a lemon law lawyer that is the type to handle most warranty claims. It is different then a lemon law case though, my guess they would require deposit something they don't with lemon law. You could always try small claims, chances are you would win, but have to collect another issue. If I had receipts and the email that said it would be fixed, I'd head straight to small claims and get a judgement, but who are you going to sue, dealer or manu? And how do you collect from Manu, nearly impossible. Sue both entities at least you can collect from local dealer with a sheriff and a judgement. The difference is if you could hire a lemon law lawyer the cases mostly always settle and you get a check. My case lawyer got 3k and I got 10k, and I kept the truck, something small they just refused to fix it under warranty.

I had already ruled out the PVC (replaced it with aftermarket) that is why I didn't want to pay them the $903.00 for it not to be fixed and then have to try to get reimbursed from them. The service manager said that starting a case was the only way for them not to do what the engineers told them.
52k miles, my diagnosis has me believing it's the valve stem seals on the exhaust valves. I've got records showing the failed oil consumption while under warranty, but the rep was very careful not to put any promises in writing. I will have to look into the lemon law in my state, I thought that was only for very new vehicles.

 

[Mlarv5]

I had already ruled out the PVC (replaced it with aftermarket) that is why I didn't want to pay them the $903.00 for it not to be fixed and then have to try to get reimbursed from them. The service manager said that starting a case was the only way for them not to do what the engineers told them.
52k miles, my diagnosis has me believing it's the valve stem seals on the exhaust valves. I've got records showing the failed oil consumption while under warranty, but the rep was very careful not to put any promises in writing. I will have to look into the lemon law in my state, I thought that was only for very new vehicles.

The lemon law is, you want one that will handle an Arbitration.

 

[Burla]

I had already ruled out the PVC (replaced it with aftermarket) that is why I didn't want to pay them the $903.00 for it not to be fixed and then have to try to get reimbursed from them. The service manager said that starting a case was the only way for them not to do what the engineers told them.
52k miles, my diagnosis has me believing it's the valve stem seals on the exhaust valves. I've got records showing the failed oil consumption while under warranty, but the rep was very careful not to put any promises in writing. I will have to look into the lemon law in my state, I thought that was only for very new vehicles.

well whether or not a promise was made in writing, there should be a tag for that days service and that tag should have some general info?

 

[Burly Built]

Most likely valve stem seals , if at first start , or sitting for long periods.

What’s the miles ?

About 52k. I noticed occasional smoke on start-up around 15k. I 100% agree with you on valve stem seals. It only happens after I shut it off after it's been warmed up. It only happens after it sits for a while after shutting it off (I usually see it leaving work). Blue smoke. And the fact that it only happens about 30-50% of the time leads me to believe it's one (or more) of the exhaust valves that is the culprit (if the engine shuts off with that valve closed, when it starts the oil just gets pushed out the exhaust rather than burning).

 

[Docwagon1776]

The lemon law is, you want one that will handle an Arbitration.

I don't think any state is going to consider a 2019 eligible for lemon law protections.

 

[Burly Built]

2nd post on this subject

Thread 'Using 1.25 Qt./1000 and RAM warranty is ignoring me...' https://www.ramforum.com/threads/using-1-25-qt-1000-and-ram-warranty-is-ignoring-me.220320/

Obviously you want a different opinion than those previously offered.

My suggestion, trade it. You will waste resources to get absolutely zero satisfaction.

Not looking for a different opinion, just looking for options on what to do from here. I agree with you that it will "waste resources with zero satisfaction". The last thing I want to do is deal with lawyers. I keep asking myself, what do I want to do, spend a weekend and a couple grand swapping heads on it, or deal with frustration of fighting to get Stelantis to honor their warranty.

 

[Docwagon1776]

*cough* 6.4L swap *cough*

 

[Mlarv5]

I don't think any state is going to consider a 2019 eligible for lemon law protections.

You are correct, the Lemon law is over, but he has a beef with the MFG about warranty. That now falls under Arbitration. The lawyer will know how to proceed with Arbitration. It is on one of those Doc's you sign towards the end of sitting there for four hours. If you have the original paper work it will tell you what you have to do to file for arbitration.

 

[Burla]

This is copy and paste from a lemon law lawyer site, lemon law is over but they still take warranty cases as long as....

• Be covered under warranty – Review your car’s warranty to confirm that the original manufacturer’s warranty covers the problem you plan to base your claim on. Keep in mind that the law does not apply to repairs covered by an extended warranty. The defect must have first occurred during the original warranty period, even if it has since expired.

You were covered they didn't fix it your covered. The real issue is what this is, which might fall into the too minor to get a meaningful judgement, don't know that 1.

Search valve stem leak sealer, I'm sure they probably have a product that can help. Also use a heavier oil, like 0w40.

.

 

[Wild one]

Not looking for a different opinion, just looking for options on what to do from here. I agree with you that it will "waste resources with zero satisfaction". The last thing I want to do is deal with lawyers. I keep asking myself, what do I want to do, spend a weekend and a couple grand swapping heads on it, or deal with frustration of fighting to get Stelantis to honor their warranty.

You can swap valve stem seals without pulling the heads or spending anywhere near a couple grand.If you don't know how to swap valve stem seals with the heads on,google it,there's probably a bunch of video's showing you how to replace them in chassis