So I took my truck to a different dealer on Wednesday...
I've had this issue since buying the truck over a year ago (October 20, 2023).
They could definitely hear the issue... there are no radio/software updates available. MANY of their customers are waiting on radio updates for a variety of issues (this must be a HUGE issue).
In any case, they seem to have fixed the issue with my lack of volume from the rear speakers. As a last ditch effort the tech hooked into the system and did a "
hard reset" on the radio. He assured me this is NOT the same as what we can do (as users) from the 12" screen.
I know have more volume and clarity from the rear door and headliner speakers (meaning rear seat passengers can
now hear output from those speakers). I can also fade to the rear a few notches and get the balance.
@RamCares WHY DID THIS TAKE A YEAR TO FIX?? Are you outsourcing to India??
I am a relieved, but the audio quality of this system absolutely sucks compared to my older Mopar vehicles. It doesn't hold a candle to the systems in either my 2014 Ram Laramie (Alpine) or my 2016 Jeep Grand Cherokee. Stellantis is ruining the Ram/Jeep brands.
I will begin replacing speakers on my $75,000 "Limited" as many have done. If that doesn't do the trick, I'll replace the amp as well.
This has been an utterly ridiculous endeavor.