I would not recommend doing this reset. I competed this and now my 8.4AN radio looks nothing like it did before. Prior to doing the reset I had the ram logo on the screen and everything was orange and black. No I have the uconnect emblem and everything is blue and black. The buttons in the bottom menu are different too. The settings are complete different. So, it looks like I'm off to the dealership.
UPDATE:
I have an update to my issue from last night....
Last night I reset my radio using the steps above. After resetting the radio the menus and radio were completely different (see my above post). Well, when I got up this morning and started the truck, the radio was back to normal. The only thing I can think is the radio download the software or something over the air through the night.
I must say the radio, phone and all functions are working great!
Thanks again boomer