Leather dashboard 2021 Ram 1500 limited

[Ortho]

First of all I have enjoyed owning my 2021 Ram 1500 limited. Purchased new and have had limited to no complaints. I’m a medical professional and have used this truck for commute only, no heavy duty construction use, just road driving. I have taken this truck for regular oiil changes at dealer and had it undergo dealer inspection with each service.
Recently with 67000 miles I have noticed the leather dashboard on driver side bubble up, actually pulling away from its undersurface. I have used sunshade but apparently it didn’t protect or prevent this from happening.

I am very surprised this is happening on a vehicle with such low mileage and build quality. This has to be a quality measure defect from factory. Has anyone else experienced this and if so please tell me or FCA/RAM about this by posting on this thread. Thanks

 

[BossHogg]

I've read about this same issue on another RAM forum but he was out of his 3-year 36K warranty. I don't recall his end result.

The issue is obviously a quality issue by the supplier that provides the assembled dash unit. Since you are out of warranty the best you can hope for is RAM may cover the repair, take it back and see if your dealer will go to bat for you.

My dealer told me RAM wants to keep their customers and after 9 years and 80K miles, RAM helped me out with replacing a delaminating oil pan on my 2013 HEMI.

 

[TRK_GANG74]

I had the same problem on my 19 Laramie Longhorn. Bought my truck used last year with just over 16000 miles on it. Dealer replaced it under warranty without any fight after a few months of ownership. Got a whole new dash frame with new leather and it’s held up fine in the 5 months since replacing. They swapped over everything from the old dash to the new one. Haven’t had a problem with any squeaks or other issues.

 

[Mandride]

This should be repaired by OEM but seems they are being very quiet about it and hoping the problem goes away. I park my truck in the shed and still bubbles up very bad about an inch when it gets in the sun. It is obvious the adhesive is releasing. it drops down when it gets cooler. it isn't shrinking like some have stated. @Customer Service You guys should be investigating this and help us that spent 62k + on a premium vehicle and have to place dash covers over the dash to hide the embarrassment. Mine started when it was right at the 36k warranty and mentioned it too the dealership and they said no way they will replace the dash. They didn't seem to even care about it. Even thought they sold me two nice vehicles. Jeep Grand Cherokee Overland and Ram 1500 Limited.

 

[RamCares]

Hey everyone,

Anyone who is experiencing an issue with their dashboard bubbling, we would love to hear from you. Please send us a direct message so that we can get you some assistance.

Callie
Ram Cares

 

[kevin234]

Hey everyone,

Anyone who is experiencing an issue with their dashboard bubbling, we would love to hear from you. Please send us a direct message so that we can get you some assistance.

Callie
Ram Cares

My Dash is bubbling very bad.

 

[jaymzmtz1]

Same. Leather dash looks like a flat balloon. I was probably one of the first ones with a 2019 Ram Limited in San Antonio as i rushed and got mine in 2018. It's the most expensive vehicle I've ever had. I was told by my dealer to contact Chrysler but all they did was tell me that it's out of warranty regardless of the fact that it's a known issue.

 

[mikeru]

My Dash is bubbling very bad.

Same. Leather dash looks like a flat balloon. I was probably one of the first ones with a 2019 Ram Limited in San Antonio as i rushed and got mine in 2018. It's the most expensive vehicle I've ever had. I was told by my dealer to contact Chrysler but all they did was tell me that it's out of warranty regardless of the fact that it's a known issue.

Did either of you send a message to @RamCares, as requested in post #5 above? Sounds like they want to help out anyone willing to work with them. I'm sure Ram is keeping track of this, and will hopefully resolve this issue in future models.

 

[oe542bob]

They were both first timers. Maybe can’t PM

 

[RamCares]

Did either of you send a message to @RamCares, as requested in post #5 above? Sounds like they want to help out anyone willing to work with them. I'm sure Ram is keeping track of this, and will hopefully resolve this issue in future models.

Hey!

We appreciate you tagging us! At this time, we are keeping track of our customers who are experiencing this issue. If anyone in this thread needs assistance, DM or tag us!

Callie
Ram Cares