Mopar Lifetime Maxcare Warranty Question

[Ludville1]

I have a 2012 Jeep Compass that has the Lifetime Maxcare Warranty, that I bought new in 2012. It's not a Ram, but warranty information from those that have experience using this warranty would be appreciated. This Jeep has 166,000 miles on it, and the warranty has only been used once...years ago they replaced a rear wheel bearing (they did both sides) using this warranty with the $100 deductible. Other than that this Jeep has been as dependable as a pet rock. Well, it has a coolant leak, and needs a water pump. I am scheduled Monday at 8:00 am for this repair, covered under this warranty. While I was waiting for the Jeep to be checked out, I was talking to a lady customer. She has a 2014 mini van that she bought new. Her van has over 300,000 miles on it, and has had the engine, transmission, and many other things replaced over the years using this same warranty. She said that she had a whole list of items for the dealer to fix. Here's my question: when you bring a vehicle in for warranty repair, does the $100 deductible cover all of the repairs, or just one item? I ask because I am going to ask them to check out the front and rear suspension, and suspect that it's probably shot, with the mileage and age of the Jeep. Also, would the $100 deductible cover the entire Suspension (front and rear), or just 1 corner of it? I hope to go in there Monday with a little more knowledge. Thanks in advance.

 

[BossHogg]

Here's my question: when you bring a vehicle in for warranty repair, does the $100 deductible cover all of the repairs, or just one item?

I would first reference the letter you received announcing your MaxCare service plan for those details. From reading, I've come to understand there are minor differences in plans between model years.

Both my 2015 MaxCare and my 2022 MaxCare indicate the deductible is per service visit. Also, the deductible is only charged once. For example, if you come in for an issue with your engine, they repair it and the same issue resurfaces, you do not pay the deductible again.

 

[chopperman1]

Per service visit. If they are fixing 10 things, it is still a single 100$ charge. Suspension (ie shocks) may be a wear item, tho I have not actually checked my contracts. I have the lifetime on my 13 Durango and a 7/100 on my 18 Rebel.

 

[Ludville1]

Per service visit. If they are fixing 10 things, it is still a single 100$ charge. Suspension (ie shocks) may be a wear item, tho I have not actually checked my contracts. I have the lifetime on my 13 Durango and a 7/100 on my 18 Rebel.

My contract says that they are covered, so hopefully!

 

[huntergreen]

Per service visit. If they are fixing 10 things, it is still a single 100$ charge. Suspension (ie shocks) may be a wear item, tho I have not actually checked my contracts. I have the lifetime on my 13 Durango and a 7/100 on my 18 Rebel.

Pretty sure shocks and struts are covered.

 

[Jendsley06]

I have a 2012 Jeep Compass that has the Lifetime Maxcare Warranty, that I bought new in 2012. It's not a Ram, but warranty information from those that have experience using this warranty would be appreciated. This Jeep has 166,000 miles on it, and the warranty has only been used once...years ago they replaced a rear wheel bearing (they did both sides) using this warranty with the $100 deductible. Other than that this Jeep has been as dependable as a pet rock. Well, it has a coolant leak, and needs a water pump. I am scheduled Monday at 8:00 am for this repair, covered under this warranty. While I was waiting for the Jeep to be checked out, I was talking to a lady customer. She has a 2014 mini van that she bought new. Her van has over 300,000 miles on it, and has had the engine, transmission, and many other things replaced over the years using this same warranty. She said that she had a whole list of items for the dealer to fix. Here's my question: when you bring a vehicle in for warranty repair, does the $100 deductible cover all of the repairs, or just one item? I ask because I am going to ask them to check out the front and rear suspension, and suspect that it's probably shot, with the mileage and age of the Jeep. Also, would the $100 deductible cover the entire Suspension (front and rear), or just 1 corner of it? I hope to go in there Monday with a little more knowledge. Thanks in advance.

We have this on our 15 200 and it is $100 per visit no matter one or multiple complaints. Last time ours was used was for a leaking strut and gas cap light. Gas cap was fine, a switch of some kind related was bad. Expensive fix for both, as both were not available, and car was not drivable with the bad strut. Anyway, there should be a phone number to call Mopar to confirm, but this was our situation. There is a stipulation that if the repair costs more than the value of the vehicle they can pay the value of the vehicle rather than pay for the repair. Again call the reps and they will have any answers. They have always been friendly and helpful for us anyway.

 

[pacofortacos]

Shocks and struts are usually covered only if leaking or physically broken - not for ride quality. Ie. they failed, not worn out.

 

[huntergreen]

Shocks and struts are usually covered only if leaking or physically broken - not for ride quality. Ie. they failed, not worn out.

That’s not what my warranty says .

 

[Ludville1]

It's been a nightmare with the dealer. Last Thursday they told me that the water pump was leaking, so they ordered the parts and said that the Jeep should be done on Friday. I got a call Friday and they said that the parts arrived late Friday, and to bring it in back first thing Monday, as they have the parts. So I did, called them about 4:00 pm Monday and they said that the mechanic hurt his neck over the weekend, so the job was assigned to someone else. I got a call Tuesday that it's not the water pump, the thermostat housing is leaking, and they have to get parts...it was obviously misdiagnosed. Now it's Wednesday and I still don't have the vehicle back. They took it for a drive and said that it rides like a Compass, shocks /struts are not broken or leaking, so nothing changes there.

 

[LeeD]

I’d switch to a different dealer if possible.