Had close to the same thing happen but over a larger timeframe. Customer service was great and sent new ballast out immediately but it is a hassle to have to change things. I was told that it was a known batch of bad ballast (If it was known then why ship them).
I’ll do one better, I’ve been battling this for two days, lost my second ballast on the way home last night, had to drive last mile with fogs and light bar.
Called TRS and tried to figure out why I have had 3 bad ballasts in as many days. Tried to tell the guy all the steps I’ve taken but he kept harping on the fact that Ram is the worst electrical system of any vehicle made. Then told me that the factory ground wasn’t good enough (the one by the battery) then told me to go out with a multimeter and start troubleshooting the relay harness.
At that point I’ve had enough, I’ve spent hours and hours the last 3 days trying to diagnose this and to tell me I have a bad ground (oh and BTW the light bar and the fogs are grounded there as well and they work fine) is ridiculous. I bought this setup in October so when I told him that I’ve spent enough time and $$$$ he made the comment that he didn’t think they would take a return because I waited too long to install it but he acted like he would try.
I’m sorry but I don’t feel like if I spend over $270 on a product ($150 for kit, 80 for spare ballasts, $40 for spare bulbs) that I should have to sit out there with a multimeter trying to figure out why I’ve had 3 ballasts fail in 3 days.
WARNING stay away from Morimoto and TSR because if you do have an issue that is out of the ordinary then this is what you get.
“Ram is the worst lighting and electrical system on the market, if everything isn’t perfect HID will not work and you will fry ballasts”
So here is what makes me angry about that statement, even in this thread people have posted that cheap eBay kits are working flawlessly, I’ve seen tons of videos and posts saying the headlight revolution kit is working well. So why should I believe that Morimoto doesn’t work unless the wind blows the right way? I chose TSR to begin with because I was going to do a retrofit and had read great things about them as well. So is everyone full of crap and HID are this picky or was that guy just passing the buck?
The kit should be idiot proof as the only thing that you could possibly mess up is polarity and ground. I’ve checked polarity a dozen times and I know the ground is good.
He also told me that changing the HID in the BCM doesn’t turn off PWM and not using the harness was not an option with their kits.