Question for @ramcares

[NoveskeFan]

@ramcares, I looked around a bit & maybe I missed it. Not sure if you can answer, but in general, will installation of an oil catch can void a lifetime max care plan? Seems like a pretty common modification.

Has anyone here with a catch can been denied or know first hand of an OCC causing a claim denial?

Thanks for any info.

 

[HammerHead]

I had one on my 2013 1500 and the dealership dident say anything about it, but I dident have an engine related failure either. Keep in mind the manufacturer warranty and the Lifetime Max care warranty are two different things, under two different legal entities. The Lifetime Max care warrenty contract I got has some very Firm language in it about aftermarket products, and when I spoke with them on the phone asking them if I could use an aftermarket oil filter they said all parts used Must be consisted with the part number from the manufacturer, so basically No. But honestly a catch can is easy to take off if needed.

 

[Kap1]

I got a catch can, and been through some extensive warranty work, heads and lifter ,which was covered by powertrain warranty. I got 2013 with 85k miles now

Service advisor told me that mechanic idiot point out that I got emissions system aftermarket upgrade as he point out catch can to the service advisor. Service advisor asked me about it and after I said that it's just a catch can, he said it's fine. You can always take it off in 15-30 minutes before going to be extra careful, but I wouldn't worry about it unless your engine completely explodes... Then I'd take it off before bringing it in just to not give them any little reason to deny coverage.

 

[NCRaineman]

Per the Magnussen-Moss act, the dealer would have to prove that your aftermarket modification caused whatever failure occurred. I don't see how a catch can could cause any sort of failure.

 

[Ramnewbie]

Per the Magnussen-Moss act, the dealer would have to prove that your aftermarket modification caused whatever failure occurred. I don't see how a catch can could cause any sort of failure.

I understand what you're saying and completely agree however the point of contention is that the normal factory warranty and lifetime max care are two completely different animals. What they're saying is normal factory warranty is covered by MM act, but lifetime max care is a contract so MM act doesn't apply. It's comes down to what the deffinition of "is" is. Basically if you're dealer is a **** they can and will find anyway they can to deny a claim under the max care plan.

Sent from my XT1650 using Tapatalk

 

[RamCares]

I had one on my 2013 1500 and the dealership dident say anything about it, but I dident have an engine related failure either. Keep in mind the manufacturer warranty and the Lifetime Max care warranty are two different things, under two different legal entities. The Lifetime Max care warrenty contract I got has some very Firm language in it about aftermarket products, and when I spoke with them on the phone asking them if I could use an aftermarket oil filter they said all parts used Must be consisted with the part number from the manufacturer, so basically No. But honestly a catch can is easy to take off if needed.

Hello HammerHead,

Regarding the Mopar Service Contract its best to follow the language that is outlined in the plan provisions. “ all parts used Must be consisted with the part number from the manufacturer” meaning that the vehicle should be kept at OEM standards.

If you would like to discussion this further please feel free to send me a PM

Lamar
Ram Social Care Specialist

 

[HammerHead]

Hello HammerHead,

Regarding the Mopar Service Contract its best to follow the language that is outlined in the plan provisions. “ all parts used Must be consisted with the part number from the manufacturer” meaning that the vehicle should be kept at OEM standards.

If you would like to discussion this further please feel free to send me a PM

Lamar
Ram Social Care Specialist

Thank you for the response, we appreciate your advice. My 2013 is long gone and my new 2018 will remain Bone Stock to comply with Lifetime Maximum Care warranty contract specifications.
There are many other topics related to Lifetime Maximum Care warranty and Manufacturer Warranty; we would appreciate your involvement on all related topics.

 

[RamCares]

Thank you for the response, we appreciate your advice. My 2013 is long gone and my new 2018 will remain Bone Stock to comply with Lifetime Maximum Care warranty contract specifications.
There are many other topics related to Lifetime Maximum Care warranty and Manufacturer Warranty; we would appreciate your involvement on all related topics.

HammerHead,

You are welcome, we are definitely here to help.

Lamar
Ram Social Care specialist

 

[RamCares]

@ramcares, I looked around a bit & maybe I missed it. Not sure if you can answer, but in general, will installation of an oil catch can void a lifetime max care plan? Seems like a pretty common modification.

Has anyone here with a catch can been denied or know first hand of an OCC causing a claim denial?

Thanks for any info.

Hello NoceskeFan,

Thank you for reaching out to us regarding this concern, please send us a PM so we can go over this a little more in detail.

Lamar
RAM Social Care Specialist

 

[huntergreen]

Hello NoceskeFan,

Thank you for reaching out to us regarding this concern, please send us a PM so we can go over this a little more in detail.

Lamar
RAM Social Care Specialist

Maybe answer on the forum so we all would know.

 

[RamCares]

@ramcares, I looked around a bit & maybe I missed it. Not sure if you can answer, but in general, will installation of an oil catch can void a lifetime max care plan? Seems like a pretty common modification.

Has anyone here with a catch can been denied or know first hand of an OCC causing a claim denial?

Thanks for any info.

Maybe answer on the forum so we all would know.

NoceskeFan,

Do you have a copy of your Lifetime plan provisions for your service contract? If so, you will find the verbiage that states:

THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM: 9 (i) modifications not approved or recommended by the manufacturer

If you need a copy please visit https://www.mopar.com/en-us/care/mopar-vehicle-protection/access-plan.html or Contact MVP at 800 521 9922

Lamar
RAM Social Care Specialist

 

[HammerHead]

NoceskeFan,

Do you have a copy of your Lifetime plan provisions for your service contract? If so, you will find the verbiage that states:

THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM: 9 (i) modifications not approved or recommended by the manufacturer

If you need a copy please visit https://www.mopar.com/en-us/care/mopar-vehicle-protection/access-plan.html or Contact MVP at 800 521 9922

Lamar
RAM Social Care Specialist

Ramcare, now that we have covered parts and aftermarket parts I'd like to change the topic to engine oil. It's my understanding that only Recommend and Approved oils shall be used. My 2500 HD 6.4 Hemi has an oil certification of MS-12633, but only two oil meet that certification; Pennzoil Ultra Platinum (PUP) 0w40 and Amsoil Signature Series 0w40. The PUP being Recommend in the manual and Amsoil meeting the MS-12633. So, the Recommend being PUP and Approved oils being any oil meeting MS-12633 certification? Am I understanding this right? Is it true only 2 oils exist that I'm allowed to use to preserve my Lifetime Maximum Care warranty?

 

[chrisbh17]

Ramcare, now that we have covered parts and aftermarket parts I'd like to change the topic to engine oil. It's my understanding that only Recommend and Approved oils shall be used. My 2500 HD 6.4 Hemi has an oil certification of MS-12633, but only two oil meet that certification; Pennzoil Ultra Platinum (PUP) 0w40 and Amsoil Signature Series 0w40. The PUP being Recommend in the manual and Amsoil meeting the MS-12633. So, the Recommend being PUP and Approved oils being any oil meeting MS-12633 certification? Am I understanding this right? Is it true only 2 oils exist that I'm allowed to use to preserve my Lifetime Maximum Care warranty?

And to piggyback on this question, how about oil FILTERs? The manual for my 2017 RAM 1500 5.7L only states "Mopar or high quality equivalent" filter. No part numbers given. So, can I use a better (read: fully synthetic media) filter like the Royal Purple 10-48 and still maintain the MaxCare? Or am I limited to Mopar only (paper media) filters?

 

[Fitz-0518]

Post 4 and 5 are both right. I learned the hard way that MM Act apply s to "factory warranty for purpose of operation, design and function as represented" As stated, the Extended Warranties (most, but not all) are contracts of agreement. A dispute over a denied claim under a Ext Warrantied contract goes to court. A MM Act claim is a agency determination for violation of the Act. And YES,,both typically end up with attorneys and in court. The difference is in the outcome. Extended contract warranties can be resonably disputed. In a MM violation "is" or isn't a violation, is the determination.

 

[breal201999]

And to piggyback on this question, how about oil FILTERs? The manual for my 2017 RAM 1500 5.7L only states "Mopar or high quality equivalent" filter. No part numbers given. So, can I use a better (read: fully synthetic media) filter like the Royal Purple 10-48 and still maintain the MaxCare? Or am I limited to Mopar only (paper media) filters?

Did you get a response from Ramcares on your question? I'm curious too if using a non-MOPAR filter is a problem with the Lifetime MAXCARE.

 

[HammerHead]

Did you get a response from Ramcares on your question? I'm curious too if using a non-MOPAR filter is a problem with the Lifetime MAXCARE.

According to them it's a problem, I called and asked. All parts used Must be consistent with the manufacturer part numbers.

 

[chrisbh17]

The MaxCare contract is quick to point out that MaxCare only starts working after the end of the factory warranty.

So, I guess we could use good filters for the first 5 years of having the truck. Then crappy filters right about when the cam and/or lifters will start to grenade......