Have a 2015 Laramie longhorn radio goes intermittent. Sometimes plays for 5 seconds sometimes just on and then off.
The screen continues to work. I can change stations. It will answer phone. But no sound comes out?
You might want to repost this in the 4th Generation audio/electronics, moderators might move it for you, probably get suggestions sooner.
Also check the search function here, you might find your answer there, or at least a good place to start.
I have a 2015, a Express, so you probably have a better radio than mine, my radio turns off completely/ resets about every 45 seconds now, at first it was just every couple of weeks.
That your only losing sound I would pull the radio out, not completely but enough to make sure all the connections are tight, seems like most of the radio issues are more like mine, maybe you’ll get lucky and it will be a easy fix.
There are some extremely knowledgeable and helpful members here that can help you much better than me, probably have solved this issue for other people already, that’s the reason to search here and I would add any other information you can like the exact model of radio you have.
Good luck!