SLEAZY DEALERS ETHICS please help...

[sport654]

So I give a deposit to order my new ram & sign a contract. The contract is written at employee pricing since my niece works for Chrysler & I'm told by the dealer that I qualify for an employee discount. Well the truck comes & I'm ready to make the final purchase & the dealer says they need an additional $1600 because I only qualify for the friends program. Obviously they screwed up, but are reneging on the contract ( I signed my name & they initialed it). I'm still fighting with the Dealership, but they are saying the contract price can change at time of delivery. At time of signing they said it may change but only if incentives change & I would get the better of the 2 deals at the time of purchase. Do you guys have any suggestions on how to handle these crooks. I am told there is a Chrysler relation hot line, but not sure if they would help.

 

[ExpressRules]

Read the contract. There is no way anyone here can answer your question without reading the stipulations in the contract you signed.

 

[Stangshcky12]

I work for a company owned by Fiat Industrial
Direct employees and their immediate family qualify for 5% off of invoice, friends and extended family are 1% off invoice
She should have control numbers for you to give to the dealer

 

[Bully's Performance]

The contract isn't a contract like you are thinking. The pricing can be changed at any time until the bank financing is secured or the vehicle is paid for in cash, since you do not own it until then. Those are the contracts that cannot be rewritten, unless financing falls through and that contract would be null an void. They made the mistake but it is unfortunately your problem. They won't get the reimbursement from Chrysler for the employee pricing as you don't qualify for it, so they will lose that $1600. You can try to make them honor the pricing anyway but they may tell you they can't do the deal.

 

[arod412]

Personally, get your money back man. A contract is a contract. It's not your fault the deal changed or they put down incorrect info.. Unless there was major credit changes on your end, get your money back. You have a contract...it's on paper, so hold them to it.

What good is the money you put down, and the contract you sign, if they can change it?

If they are not willing to work some kind of deal for $1600 for a $40000 truck ( I'm guessing here...it could be more) then it's their loss.

 

[ExpressRules]

The contract isn't a contract like you are thinking. The pricing can be changed at any time until the bank financing is secured or the vehicle is paid for in cash, since you do not own it until then. Those are the contracts that cannot be rewritten, unless financing falls through and that contract would be null an void. They made the mistake but it is unfortunately your problem. They won't get the reimbursement from Chrysler for the employee pricing as you don't qualify for it, so they will lose that $1600. You can try to make them honor the pricing anyway but they may tell you they can't do the deal.

That's the point. His contract would spell out exactly what can change or scale up and down without prior notice in addition to how and when the deposit can be refunded. He can easily answer his own question without any of us speculating what his options are.

 

[MiRamDriver]

They're not screwing you. It's all based on the control number that your niece got you. She selects what discount you get.

 

[sport654]

That's the point. His contract would spell out exactly what can change or scale up and down without prior notice in addition to how and when the deposit can be refunded. He can easily answer his own question without any of us speculating what his options are.

There is no point in having a contract if it is not binding. What would be the use of it? Why would anyone order a vehicle if they don't know it's going to cost? That makes no sense to me. They at one point tried to tell me I owed an additional $2600 on top of the contract price saying I did not qualify for a $1000 rebate on lease conquest, but they were wrong & Chrysler set them straight. I'm still working on the $1600 above contract. I wouldn't mind so much if it were just a few hundred dollars. Dealers have the responsibility of knowing & communicating to their customers what programs, incentives & rebates that individual customer qualifies for. And that is my point. A Chrysler incentive representative even agrees with me on that.

 

[SlightlyTweaked]

Bottom line is how bad do you want the truck? Youre more than likely not getting the truck without the extra $1600. I would try to get as many free perks (oil changes, inspections, etc) and maybe have them throw in some Mopar Accessories. Reality sucks, but they have what you want, someone ****** up, but they are gonna do whats best for their bottom line, not for you.

 

[tjfdesmo]

When your niece issued the control number there is a very clear explanation of the F&F Program that lays out who qualifies for what. Did you read that? It seems to me that there is blame on both sides of this deal. They mis-applied the program. Was it an honest mistake, or a trick? You apparently didn't understand the program going in. Now it's a game of gotcha. I'd offer to split it with them. If they can't do that, which I would still understand, then you should be able to unwind the deal and walk away clean. My $0.02.

 

[NorthStar1]

What dealership? Sounds like the same thing Allen Samuels here in Houston pulled on me back in April...cost me an additional $600. Paid it, drove off with the rig and promised never to go back to them even for warranty work. And, making sure all my friends know about the event.

 

[mtofell]

Like others have said... what does the contract and the fine print say? As long as you can walk away free and clear I can't see much harm to you. Of course, it sucks and the title of the post pretty much sums it up.

No story of car dealers ever surprises me. It's the nature of the business. They are out to bleed every last dollar they can out of you. Plain and simple. They push the legal/ethical/moral limits constantly and the only thing that surprises me is that people are surprised when the dealers try to screw them.

Read EVERYTHING they put in front of you. Listen to NOTHING they say.

 

[loveracing1988]

They're not screwing you. It's all based on the control number that your niece got you. She selects what discount you get.

She doesn't select which discount he gets, Chrysler does. She puts the information in the computer and his relationship to her and it gives her a control number, if she doesn't understand the format of the number she wouldn't be able to tell one way or another which discount he would get.
To the OP, if you are paying cash there is a easy way around it, put the deal in her name, pay cash and be done. If you are financing that becomes a little harder but still might be able to be done. It depends how close you are with your niece.
I had the same thing happen to me only it was after the deal. I got a phone call from the dealer saying I owed them more money and like an idiot I payed them with a credit card.

 

[MiRamDriver]

She doesn't select which discount he gets, Chrysler does. She puts the information in the computer and his relationship to her and it gives her a control number, if she doesn't understand the format of the number she wouldn't be able to tell one way or another which discount he would get.
To the OP, if you are paying cash there is a easy way around it, put the deal in her name, pay cash and be done. If you are financing that becomes a little harder but still might be able to be done. It depends how close you are with your niece.
I had the same thing happen to me only it was after the deal. I got a phone call from the dealer saying I owed them more money and like an idiot I payed them with a credit card.

Yep.

 

[Astra9]

I had a very similar issue when getting my truck earlier this year. When I bought my 2011 I was able to obtain a CDI (Certain Designated Individual) number that gave a significant discount. Basically employee price plus $200 processing fee.

When I ordered my 2014, the negotiation was based having a CDI number. At the last minute, my hookup was not able to obtain the CDI, but instead gave me a Friends and Family number. I ended up having to dish out an additional $1900.

Obviously I wasn't happy, but it really wasn't the dealers fault. Of course they could have knocked the price down, but what leverage do you have to get them to do so? The answer is none.

You either walk away or pony up.

 

[scott1k]

I would think the dealer still has room to move on the price if he really wants to make the sale. I work for a Chrysler vendor. I forget the exact deal we get but I believe it was employee pricing. I negotiated the price on my 2013 Ram with the salesperson without mentioning the discount to see where I would be at. I was extremely happy with the negotiated price. I then mentioned the discount and we went through all the calculations and my negotiated price was still several hundred less than the program price would have been.

 

[nolimits76]

Chrysler issues a control number and sets the discount, not the dealer or niece. Sounds like there was a misunderstanding which discount you had (direct employee or friends & family).

Having used a control number on a previous purchase, there isn't much wiggle room outside rebates.

Buying my 2014 Ram, I didn't use a control number and bought cheaper than I could have with the friends & family discount. But I had to negotiate for my deal.

At the end of the day, if you aren't happy with the deal and feel you are being ****** around then I would just go elsewhere. You can use the control number at any dealer. Or you can try to negotiate a deal on your own w/o a control number if you choose.

When it comes to my money, I support people and companies that I like and make my life easier -- not the other way around.

 

[sport654]

Problem Solved & thanks for all your input. In reading through the posts it seems some of you misunderstood my issue. I later found out that I do not qualify for employee pricing & as a uncle you only qualify for friends pricing. My issue was that the dealer told me I was qualified for employee pricing & the contract was written up with employee pricing. They as a Chrysler dealer are responsible for knowing who qualifies for what & they screwed up & expected me to pay for their mistake. Chrysler relations did get involved & long story short I wound up getting the truck $400 less rather than paying $1600 more. I'm a happy camper.

 

[loveracing1988]

Problem Solved & thanks for all your input. In reading through the posts it seems some of you misunderstood my issue. I later found out that I do not qualify for employee pricing & as a uncle you only qualify for friends pricing. My issue was that the dealer told me I was qualified for employee pricing & the contract was written up with employee pricing. They as a Chrysler dealer are responsible for knowing who qualifies for what & they screwed up & expected me to pay for their mistake. Chrysler relations did get involved & long story short I wound up getting the truck $400 less rather than paying $1600 more. I'm a happy camper.

You are just as responsible as they are when it comes to finding out which discount you qualify for. It is good that the deal went your way but in no way were they required to sell you the truck for the contract price.

 

[Lhemi]

Sorry to just be replying...

If you have a issue with a dealer, especially if they are a 5 star dealer. Ask for a comment card or go to Dealerrater.com that might be miss spelled, but a poor rating effects the money they receive from Chrysler.

I've got lots of friends in that business and that's what they fear the most.