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- 2010 Hemi Reg Cab 4x4
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wow has changed quite a bit.Redline specs in 1998
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wow has changed quite a bit.Redline specs in 1998
Redline specs in 1998
Sooooo... didn't I just receive my box of HPL SC 0W30 cyber monday 25% off oil from the UPS guy today.... FML!!!!!!
We've all seen Ace Ventura where he's kicking field goals with his delivery package.... well... that was my case of oil today (4 x 1-gallon jugs).
Somewhere on its travels 'they' opened up the factory box of HPL oil and repackaged it in a hugely oversized box.... but then stuffed it with some plastic pallet wrap and called it a day.
Every jug of oil was leaking and looked like an NFL kicker smashed it through the goal posts.
The UPS driver said, just accept it because you already paid for it, and then file a claim. Or, don't and it'll sit in a pile on a floor in a warehouse until it gets dealt with... not really a choice, eh!
Anyhoo....
I emailed pics to David at HPL, and this man got back to me within an hour. He apologized and asked if I was okay with him sending a 5-gallon pail of HPL SC 0W30 out at no charge, and he would mark it as a sample so that I pay virtually nothing for duty and/or taxes, etc.
Guys, HPL has been nothing but exceptional to work with on my last two orders. Each order had issues with shipping costs and coordination as I am in Ontario, Canada (Fed Ex vs UPS).
David immediately refunded me the shipping differences both times and followed up each time, too. Really hard to beat great customer service like HPL's.
Sooooo... didn't I just receive my box of HPL SC 0W30 cyber monday 25% off oil from the UPS guy today.... FML!!!!!!
We've all seen Ace Ventura where he's kicking field goals with his delivery package.... well... that was my case of oil today (4 x 1-gallon jugs).
Somewhere on its travels 'they' opened up the factory box of HPL oil and repackaged it in a hugely oversized box.... but then stuffed it with some plastic pallet wrap and called it a day.
Every jug of oil was leaking and looked like an NFL kicker smashed it through the goal posts.
The UPS driver said, just accept it because you already paid for it, and then file a claim. Or, don't and it'll sit in a pile on a floor in a warehouse until it gets dealt with... not really a choice, eh!
Anyhoo....
I emailed pics to David at HPL, and this man got back to me within an hour. He apologized and asked if I was okay with him sending a 5-gallon pail of HPL SC 0W30 out at no charge, and he would mark it as a sample so that I pay virtually nothing for duty and/or taxes, etc.
Guys, HPL has been nothing but exceptional to work with on my last two orders. Each order had issues with shipping costs and coordination as I am in Ontario, Canada (Fed Ex vs UPS).
David immediately refunded me the shipping differences both times and followed up each time, too. Really hard to beat great customer service like HPL's.
Likely customs being nosy.... but my first order with HPL was perfect with UPS. It arrived in the HPL factory 4-gallon packaging.Great to hear.
Do you think Customs had something to do with this issue? We used to have hella issues with Customs at work, which was dumb because CA & USA do so much biz.
David commented to me that the pail is the safest way to go for no damages.I've had three orders shipped from them across with 0 issues, not sure what happened there. The last time they used UPS and it arrived in perfect condition in about 4 days from placing the order, they went out of their way to look for the cheapest shipper as well. Fedex was $85 and they found UPS would ship it at $40 instead.
That said the pails are probably the safer option lol. I just can't decide on a formula yet so I'm still ordering small batches before I commit to a larger run.
Have to appreciate the 'hurry up and wait' service mentality....lolDown here Federal Distress is more the package smasher.
I once had a product go out to South Dakota and sit there until I raised hell with them.
Down here Federal Distress is more the package smasher.
I once had a product go out to South Dakota and sit there until I raised hell with them.
sounds like hpl is class act!Sooooo... didn't I just receive my box of HPL SC 0W30 cyber monday 25% off oil from the UPS guy today.... FML!!!!!!
We've all seen Ace Ventura where he's kicking field goals with his delivery package.... well... that was my case of oil today (4 x 1-gallon jugs).
Somewhere on its travels 'they' opened up the factory box of HPL oil and repackaged it in a hugely oversized box.... but then stuffed it with some plastic pallet wrap and called it a day.
Every jug of oil was leaking and looked like an NFL kicker smashed it through the goal posts.
The UPS driver said, just accept it because you already paid for it, and then file a claim. Or, don't and it'll sit in a pile on a floor in a warehouse until it gets dealt with... not really a choice, eh!
Anyhoo....
I emailed pics to David at HPL, and this man got back to me within an hour. He apologized and asked if I was okay with him sending a 5-gallon pail of HPL SC 0W30 out at no charge, and he would mark it as a sample so that I pay virtually nothing for duty and/or taxes, etc.
Guys, HPL has been nothing but exceptional to work with on my last two orders. Each order had issues with shipping costs and coordination as I am in Ontario, Canada (Fed Ex vs UPS).
David immediately refunded me the shipping differences both times and followed up each time, too. Really hard to beat great customer service like HPL's.
Phenomenal customer service!sounds like hpl is class act!