UConnect Software Update Received--What's in it?

[BuggyMasters]

Yeah...see my post above. I just took delivery of a 2019 Challenger two days ago. It’s not quite right.

 

[magnetmandan]

Not holding my breath.

 

[PowrRam]

Not holding my breath.

Their reply sounds like an attempt to take away the sting of your tweet. They are fully aware of the situation but are playing it like they aren't aware of it and are going to "document it."

 

[chrisbh17]

Not holding my breath.

View attachment 159978

I just got the same reply to one of my tweets.

I dont have an affected truck but they are asking for a name and VIN lol

 

[magnetmandan]

Their reply sounds like an attempt to take away the sting of your tweet. They are fully aware of the situation but are playing it like they aren't aware of it and are going to "document it."

I agree. Mostly why I’m not holding my breath.

 

[wallacemf]

I have messaged them countless times on twitter and Facebook- Ram Trucks, FCA and Uconnect. They’ll just apologize for their incompetence and tell you it’s being worked on with no eta. Same thing they already told you.

 

[Cstan]

Their reply sounds like an attempt to take away the sting of your tweet. They are fully aware of the situation but are playing it like they aren't aware of it and are going to "document it."

I got the same reply and gave them my reply to "document". My patience has wore thin.

 

[chrisbh17]

True. Do they really need a name and VIN to know how long they have ignored the issue?

 

[wallacemf]

True. Do they really need a name and VIN to know how long they have ignored the issue?

Well, I've opened at least three cases with Ram "Customer Care" including my name and VIN. I get an email reply acknowledging the problem and saying it's being worked on with no ETA. When I reply back, I get a auto-reply message stating that my case has been closed. They are not even bothering to keep the case open until it's fixed.

 

[PowrRam]

Sent from my Pixel 2 XL using Tapatalk

 

[wallacemf]

 

[William Hastings]

Same ******** reply i got too

 

[RainDodger]

So, I'm a BRAND NEWBIE guy here... this is my post number 1 (yes, one!). I'm also the owner of a brand new 2019 Classic with the 8.4" 4C (no nav) UConnect. I've found something that doesn't sit right with me on UConnect and I wonder if it's been talked about - I've looked around and not seen the issue before - perhaps it's new. Truck mfg date is 8/2018 but it's brand new - 300 miles!

UConnect works fine, but when it replies to me, the voice is loud enough to blow my eardrums! (slight exaggeration). I can lower the voice volume to an acceptable level, but the next time UConnect replies to one of my commands, the volume is way high again. There's apparently no way to set the default volume level.

Here's what I've done: 1) the sales guy is excellent and he doesn't know, 2) the local dealer service guys have no solution, and 3) I just spent a half hour talking on the phone with the UConnect tech people. They spent the half hour looking at an identical system and there's apparently NO way to adjust the UConnect voice level default. I'm already tired of reaching for the volume control right before she speaks to me... if I can get there in time.

Anybody experience this?

(don't mean to hijack a thread - I can start a fresh one but thought I'd ask here)

 

[Cstan]

So, I'm a BRAND NEWBIE guy here... this is my post number 1 (yes, one!). I'm also the owner of a brand new 2019 Classic with the 8.4" 4C (no nav) UConnect. I've found something that doesn't sit right with me on UConnect and I wonder if it's been talked about - I've looked around and not seen the issue before - perhaps it's new. Truck mfg date is 8/2018 but it's brand new - 300 miles!

UConnect works fine, but when it replies to me, the voice is loud enough to blow my eardrums! (slight exaggeration). I can lower the voice volume to an acceptable level, but the next time UConnect replies to one of my commands, the volume is way high again. There's apparently no way to set the default volume level.

Here's what I've done: 1) the sales guy is excellent and he doesn't know, 2) the local dealer service guys have no solution, and 3) I just spent a half hour talking on the phone with the UConnect tech people. They spent the half hour looking at an identical system and there's apparently NO way to adjust the UConnect voice level default. I'm already tired of reaching for the volume control right before she speaks to me... if I can get there in time.

Anybody experience this?

(don't mean to hijack a thread - I can start a fresh one but thought I'd ask here)

That's one of the many symptoms of the crap OTA update we received in September of 2018. Sorry for your inconveniences and welcome to our little club.

 

[PowrRam]

UConnect works fine, but when it replies to me, the voice is loud enough to blow my eardrums! (slight exaggeration). I can lower the voice volume to an acceptable level, but the next time UConnect replies to one of my commands, the volume is way high again. There's apparently no way to set the default volume level.

Anybody experience this?

Experience it all the time.

Welcome to our world.

 

[RainDodger]

Nice to know! How do we ensure that they know about the problem and fix it in the next upgrade?

Thanks for the info, guys.

 

[RodeoRam]

Nice to know! How do we ensure that they know about the problem and fix it in the next upgrade?

Thanks for the info, guys.

Since it seems that none of the social media posts and case numbers opened have helped, I say all of us replace our UConnect systems with aftermarket radios, make the big stock radios into little radio pieces, fill a dump truck with the little pieces, and dump them all on UConnect's front step early one Monday morning so no one can get in the building...then open a class action lawsuit to make them pay for our aftermarket stereos.

Sort of like how some guys on a ship in Boston Harbor did it a long time ago.

But that's my rage talking. I can still dream. I'll wake up now and continue muttering to myself about my crappy radio.

 

[PowrRam]

Nice to know! How do we ensure that they know about the problem and fix it in the next upgrade?

Thanks for the info, guys.

They know about it. They know.

But if you wanted to add your voice to the chorus, you can contact Ram Customer Support and UConnect customer support. Open a case with both entities. Jot down the case number and make a note of what was discussed. Follow up in a week or two and quote your case number and ask about progress.

https://fcacommunity.force.com/RAM/s/article/How-do-I-contact-Ram

https://www.driveuconnect.com/contact-us.html

 

[RainDodger]

Great information, thank you. I'll create a case, just to add another customer voice.

 

[14MDRam]

Awesome so even the Classic 2019s are being sold with this crap. I really can't comprehend how this issue hasn't been resolved yet.