Wireless charger stop working

[Ramvette]

Same phone and case and has always worked and now I can't get it to charge. Just get the red LED. Is it something in the truck or a phone setting that may have changed? IPhone 11 BTW. I tried it without the case and still won't charge.
Thanks!

 

[RamCares]

Same phone and case and has always worked and now I can't get it to charge. Just get the red LED. Is it something in the truck or a phone setting that may have changed? IPhone 11 BTW. I tried it without the case and still won't charge.
Thanks!

Hi there @Ramvette
We understand how this is an inconvenience! If you are unable to resolve this concern based off of the recommendations of fellow forum members, we recommend visiting your dealer for support. Please send our team a private message if you have any additional questions!

Kathryn
RamCares

 

[Ramvette]

A iphone OS update seems to have restored it ability to charge from the wireless charger. So the issue wasn't with the truck.

 

[redgp1200]

Hello is it normal for the Chargers to stop charging when the truck is off or doors are opened ?

Hi there @Ramvette
We understand how this is an inconvenience! If you are unable to resolve this concern based off of the recommendations of fellow forum members, we recommend visiting your dealer for support. Please send our team a private message if you have any additional questions!

Kathryn
RamCares

 

[RamCares]

Hi,
Thank you for reaching out. We are not seeing this information available in your owner's manual. As the social engagement team, we rely on the knowledge of our dealer network in order to address any technical concerns or questions. We recommend reaching out to your local dealer for additional assistance.

Rob
Ram Cares