Ydbody
Junior Member
- Joined
- Mar 27, 2025
- Posts
- 10
- Reaction score
- 14
- Location
- North Dakota
- Ram Year
- 2019
- Engine
- 6.7 Cummins
2019 Ram 2500 Big Horn 6.7 bone stock
Two years in a row at about the same time of the year I had the def system warning with the dreaded countdown.
2024 story:
Driving home from work on a cold winters day in North Dakota saw a message pop up on the center display def system see dealer. Then the countdown. Then it went away. Wife needed truck so off I sent her with it. While she was 40 ish miles away it came on again saying about 110 miles left. Fun phone call with ecstatic wife. She cut her shopping short and came home. Both dealers within reasonable driving distance booked. Got the something erratic code and decided to clear it. Then cleaned def injector, cleaned hose to it and the tank. All with just water, very gently. Stuck camera in def tank to see if frozen. Clear. Took to a trusted family shop who admitted he didn't have access to latest scan systems for a 2019 Ram. Came up with nothing on his scan tool except for the def temperature sensor said it had been 1.9 billion degrees below zero. We counted the numbers. I took a picture to show the dealership. Tried another dealership and they said I could drop it off early so off I went there. Still counting down. Hit 3 miles left and disappeared. Nothing happened. Got to dealership and nothing in computer. Nice young man service writer said bring it in , let's scan it and see if there is anything to be seen. He said I had a low tire warning two weeks prior and nothing else. He didn't charge me anything and nothing happened until....
2025 story
Another cold snap In February and needed the truck so took it to work. 56 mile one way trip. Def warning came back. Countdown started and didn't stop. Low def code, maybe frozen as truck sits outside, and the erratic code again. 3 days in heated shop, everything thawed. Didn't do anything but add def to the truck inside heated shop to make sure gauge registered def level. Sometimes it doesn't register it right away when it may be frozen. It responded after wiggling truck some. Cleared the 2 codes again. Made an appointment at dealer. No codes coming back after 3 drive cycles. No pending codes at all. Drove to dealership and countdown went to zero. Stopped truck 2 blocks away to see if limp mode would engage. It did. 5 mph is unbelievably slow. And dangerous. Wife following me in work beater, very impressed again. Dropped unusable truck off in limp mode.
This is where it gets silly. I failed to check what service writer put on computer. No mention of def, even though I corrected the initial call taker to make sure it said def system see dealer. They didn't write it down. Said service engine light was on. That was never on once.
Charged me 230 bucks to reflash pcm and said no part was bad so no warranty. Escalated to ram cares. No help there either. Not even technical assistance. The tech said on the work order since I cleared the codes it set the countdown. Do not know how that is possible.
Sorry for the long sob story. This makes no sense to me. And looks like when I am going cross country to move my travelling nurse wife's camper I will be screwed.
Ethical dilemma is do I delete and forget about it? Seems like def system Is not suitable for cold weather. Total epa mandated garbage. Wife still not happy.
Any help or words of wisdom much appreciated. Or just tell me i talk too much, that would be fair also.
Two years in a row at about the same time of the year I had the def system warning with the dreaded countdown.
2024 story:
Driving home from work on a cold winters day in North Dakota saw a message pop up on the center display def system see dealer. Then the countdown. Then it went away. Wife needed truck so off I sent her with it. While she was 40 ish miles away it came on again saying about 110 miles left. Fun phone call with ecstatic wife. She cut her shopping short and came home. Both dealers within reasonable driving distance booked. Got the something erratic code and decided to clear it. Then cleaned def injector, cleaned hose to it and the tank. All with just water, very gently. Stuck camera in def tank to see if frozen. Clear. Took to a trusted family shop who admitted he didn't have access to latest scan systems for a 2019 Ram. Came up with nothing on his scan tool except for the def temperature sensor said it had been 1.9 billion degrees below zero. We counted the numbers. I took a picture to show the dealership. Tried another dealership and they said I could drop it off early so off I went there. Still counting down. Hit 3 miles left and disappeared. Nothing happened. Got to dealership and nothing in computer. Nice young man service writer said bring it in , let's scan it and see if there is anything to be seen. He said I had a low tire warning two weeks prior and nothing else. He didn't charge me anything and nothing happened until....
2025 story
Another cold snap In February and needed the truck so took it to work. 56 mile one way trip. Def warning came back. Countdown started and didn't stop. Low def code, maybe frozen as truck sits outside, and the erratic code again. 3 days in heated shop, everything thawed. Didn't do anything but add def to the truck inside heated shop to make sure gauge registered def level. Sometimes it doesn't register it right away when it may be frozen. It responded after wiggling truck some. Cleared the 2 codes again. Made an appointment at dealer. No codes coming back after 3 drive cycles. No pending codes at all. Drove to dealership and countdown went to zero. Stopped truck 2 blocks away to see if limp mode would engage. It did. 5 mph is unbelievably slow. And dangerous. Wife following me in work beater, very impressed again. Dropped unusable truck off in limp mode.
This is where it gets silly. I failed to check what service writer put on computer. No mention of def, even though I corrected the initial call taker to make sure it said def system see dealer. They didn't write it down. Said service engine light was on. That was never on once.
Charged me 230 bucks to reflash pcm and said no part was bad so no warranty. Escalated to ram cares. No help there either. Not even technical assistance. The tech said on the work order since I cleared the codes it set the countdown. Do not know how that is possible.
Sorry for the long sob story. This makes no sense to me. And looks like when I am going cross country to move my travelling nurse wife's camper I will be screwed.
Ethical dilemma is do I delete and forget about it? Seems like def system Is not suitable for cold weather. Total epa mandated garbage. Wife still not happy.
Any help or words of wisdom much appreciated. Or just tell me i talk too much, that would be fair also.

I tried to find a 12v but a 5ton IHC was cheaper ...lol.