Portabull
Junior Member
- Joined
- Dec 10, 2015
- Posts
- 1
- Reaction score
- 1
- Ram Year
- 2015
- Engine
- 6.7 cummins
Brand new 15 ram 2500 big horn with 1500 miles and I have a vibration. Back to the dealer and they "balance" the tires, in 15 minutes. Needless to say they were not all done. I bring it to a tire shop and have them road force balanced. Guy says 2 of them can't balance and two balance but are out of shape. Firestone will only warranty 2 tires on a new vehicle. My 6 year old is in the back seat saying daddy my but is vibrating. Change to spare and vibration is gone. Now I call Firestone and they say they will not warranty the other 2 because it is "cause and effect" it's chryslers problem. Chrysler says its fires tones problem because is manufacturer defect. They told me I would have to buy two rear tires on my dime. But offered 2 free oil changes for my trouble. Lmao. Thank god my dealer went to bat and out of their pocket got the other two tires. Both Firestone and Chrysler said it was my problem! THERE IS NO CUSTOMER SERVICE FROM CORPORATIONS! thanks to warwick dodge in NY for stepping up. Although they ride nice I will never touch a Firestone product again. And will never recommend them!!! Firestone transfixed at suck!!