I wonder if it is also incompetence, rather than just a catalog issue. I remember when parts people used a long row of catalogs on the counter top. Computer? Maybe those the size of small buildings in cold corporate rooms. But not so prolifically as today. I deal every day with incompetent and inexperienced young'uns who are ONLY capable of looking up a part on a computer screen. They have no "moxie" when it comes time to use their head for something besides a hat-rack. The old geezers that I've known through the decades have retired, quit, or died. These were the guys who "knew" the off the wall/ not published details which came in so handy.
I remember old man Stephens, who was the parts manager at Pontiac, in our neighborhood. I had to go buy a new driveshaft for my grandfather's 1979 Parisienne, which, due to it's aluminum construction in about 1982, unwrapped itself. He looked it up, wrote down the 2 possible part numbers it could be, told me he had one of them, and picked up the phone and located the other one at another nearby dealer. He then instructed me to get the stamping number off the axle tube, where I could find it, and showed me which stamping number correlated with which driveshaft part number. Now, THAT'S service!! These youngsters now simply don't give a $hit about customer satisfaction.