New truck...new problems

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Fletch125

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Sep 3, 2017
Posts
65
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Ram Year
2014 Ram 1500
Engine
3.6L
I bought a 2014 last year as my first ram. It was a tradesman with 50k on the clock. Fast forward a year and I put nearly 40k on it. At the time I was working far from home and was doing almost 100 miles a day commuting. The truck was a v6 and I had nothing but issues with it. Nothing serious just stupid issues that I didnt expect in a 4 year old truck.

The front end clunking finally got to me last week. I was at the dealership for the recall and managed to leave in a 2016 1500 sport with 40k on the clock. They gave me more than KBB for mine and took $4k off the 2016.

The truck is immaculate. Barely a scratch or swirl in the paint, and the deal was a no brainer. I had them remove the running boards after the test drive. Signed the papers and drove home. Pulled in my driveway and clunk clunk.....they forgot to reinstall the front body mounts.

Then I noticed an awful creaking noise coming from the passenger vent. Took it back and they replaced the blend door actuator behind the glovebox. No dice, same problem the next day. Took it back again, said the fixed it....nope noise is even louder.

Now they're saying the whole air box needs to be replaced on that side. Which means my dash has to come apart. I cant find anyone else whose had the same issue which wasnt fixed with an actuator change. The noise is only on start up and shut down when the door moves. I can move the temp, fan speed, open/close recirc and there's no noise! It's only on start up and shut down.

It's under warranty for a few more months but dash removals always lead to noise. Is the recirc side able to be replaced or is it the whole HVAC unit under the dash? Anyone experience this?

Glad I spent this much money on a truck only to have issues within the first day

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Hogs150

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Aug 16, 2018
Posts
70
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Location
Smithtown NY
Ram Year
2017
Engine
5.7 HEMI
Sorry to hear your having these problems. I hope they get it fixed for you and you can enjoy the new truck. I love the wheels and hood on the sport.
 
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Fletch125

Fletch125

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Sep 3, 2017
Posts
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Ram Year
2014 Ram 1500
Engine
3.6L
It's a gorgeous truck. The dealership hasn't given me any grief about fixing it. In fact they encouraged the repairs while they're under warranty even though it's a dealer warranty not the basic.b006e9d73819181be350514327bafa77.jpg

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quietpeen

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Ram Year
2021 TRX
Engine
Hellcat
I agree it sucks but it is a used truck. Get it fixed under the warranty while you can
 

Purplert

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Sep 5, 2017
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Ram Year
2014
Engine
5.7
I agree it sucks but it is a used truck. Get it fixed under the warranty while you can

This

Sh*t happens give them a chance to fix it while it’s under warranty


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RamCares

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Jan 21, 2016
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Location
Michigan
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n/a
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n/a
I bought a 2014 last year as my first ram. It was a tradesman with 50k on the clock. Fast forward a year and I put nearly 40k on it. At the time I was working far from home and was doing almost 100 miles a day commuting. The truck was a v6 and I had nothing but issues with it. Nothing serious just stupid issues that I didnt expect in a 4 year old truck.

The front end clunking finally got to me last week. I was at the dealership for the recall and managed to leave in a 2016 1500 sport with 40k on the clock. They gave me more than KBB for mine and took $4k off the 2016.

The truck is immaculate. Barely a scratch or swirl in the paint, and the deal was a no brainer. I had them remove the running boards after the test drive. Signed the papers and drove home. Pulled in my driveway and clunk clunk.....they forgot to reinstall the front body mounts.

Then I noticed an awful creaking noise coming from the passenger vent. Took it back and they replaced the blend door actuator behind the glovebox. No dice, same problem the next day. Took it back again, said the fixed it....nope noise is even louder.

Now they're saying the whole air box needs to be replaced on that side. Which means my dash has to come apart. I cant find anyone else whose had the same issue which wasnt fixed with an actuator change. The noise is only on start up and shut down when the door moves. I can move the temp, fan speed, open/close recirc and there's no noise! It's only on start up and shut down.

It's under warranty for a few more months but dash removals always lead to noise. Is the recirc side able to be replaced or is it the whole HVAC unit under the dash? Anyone experience this?

Glad I spent this much money on a truck only to have issues within the first day

Sent from my SM-N950U using Tapatalk

Hello Fletch125,

We're sorry to hear you're having such a tough time with your Ram. If you end up going into the dealer and need an additional layer of assistance during service, let us know. We're available via direct message and would be happy to help.

Jasmine
Ram Social Care Specialist
 

joeygster

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Sep 21, 2015
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Location
Ancaster, Ontario
Ram Year
2016 Ram 1500 Sport Crew Bright White
Engine
Hemi 5.7
Beautiful truck...hope everything works out for you.
 
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Fletch125

Fletch125

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Sep 3, 2017
Posts
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Ram Year
2014 Ram 1500
Engine
3.6L
Got the truck back today. Dealer said they'd have it done in 2 days which I knew was bull. Ended up being 5 but I had a free rental.

They replaced the entire HVAC unit behind the dash. So far the noise is gone and I have no new rattles or squeaks from them pulling the dashboard.

Tech did a pretty good job. Cant really tell it was ever apart.

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likes2build

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Jun 12, 2018
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Location
Mohawk Valley, NY
Ram Year
2018 Express RCSB
Engine
3.6 Pentastar
Hello Fletch125,

We're sorry to hear you're having such a tough time with your Ram. If you end up going into the dealer and need an additional layer of assistance during service, let us know. We're available via direct message and would be happy to help.

Jasmine
Ram Social Care Specialist

ramcares is excellent at help with possible dealer issues.
 
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Fletch125

Fletch125

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Posts
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Ram Year
2014 Ram 1500
Engine
3.6L
Update: it's making the noise again....
They replaced the entire HVAC housing and the same side is making noise again. I've lost faith in these mechanics.

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naumaa1

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Nov 20, 2016
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Location
Colorado
Ram Year
2016
Engine
Hemi 5.7
Is it just a rubber noise like the door is closing and sealing? Mine's been doing that since new after the truck gets shut off...
 
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Fletch125

Fletch125

Member
Joined
Sep 3, 2017
Posts
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Ram Year
2014 Ram 1500
Engine
3.6L
No it's a ratcheting/knocking noise from the passenger vent.

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