In my last thread, I was indicating that my truck is at the dealership for 3 weeks without them to find why the hell this thing is smelling A LOT like burnt rubber. So now the truck is at the dealership for a little over 5 weeks now and two weeks ago, a few days after I posted my last thread, the dealership excluded a transfer case issue (as well) and now suspected that the burn rubber smell was coming from the transmission, so what FCA asked in regard of the transmission, is to flush entire fluid and give it a test... but instead of performing some test-drive themselves, they asked me to pick up my truck and test it myself to see the result. After only driving a few KM, the problem hasn't changed (or improved), so I bring the truck back to the dealership immediately.
A few days later, they told me that the now suspect that the burnt rubber smell can come from the (winter) tires. I strongly doubted of this because the smell is coming from the engine bay, not from the surroundings of the truck around the wheels. Once again, they don't perform any road test themselves and asked me to pick up my truck and give it a drive... only after driving 1 km in the middle of the day (during my lunch break at work), the problem was still present so I immediately bring the truck back to the dealership, indicating that if they had performed a test-drive of my truck only 1 km, they would not make me waste 1 hour of my time to do it myself!
Two days later, they called me back, saying that they still suspect an issue with the tires, even after replacing them once. So they asked me to pick up my truck with a second set of new (used) tires. JESUS CHRIST! In a last demonstration of good faith, I did the test-drive myself again and noted (obviously) that the problem is still present.
That last attempt was around 7 days ago. Then it was followed by several days of radio silence where, then by February 5th, they called me to ask me to come and pick up my vehicle because it's fixed. I was very surprised so I asked them what they had allocated and they answered: "Nothing! We didn't work on it for 3-4 days and when the mechanic went to test-drive, the problem was gone.” HOLY SPIRIT MADE HIS MAGIC on my truck!!
So I went to pick up my vehicle to try it out even if I did not believe in the action of the Holy Spirit and without much surprise after driving a few kilometres, the problem was still there. So I called the dealer immediately by Monday (they are closed during the weekend) and they told me they were to call me back later. The next day (Tuesday, February 11), I called them back and they asked me to bring the truck back in the middle of the day, while the entire mechanic team was present for a test drive with a mechanic. So I showed up in the middle of the afternoon and did a (very short) test drive of 1 km in the presence of the mechanic (a new mechanic who had never worked on my vehicle) and he was immediately STUNNED of how the smell of burnt rubber is STRONG and unbearable inside the cab when the HVAC is running.
I waited a few days without any news from them, then I filled a complaint at FCA Canada but the answer I got from FCA Canada is that there's not lemon law in Canada and that the dealership is responsible to any legal warranty on a vehicle. So I sent the dealer a "formal notice" that they should receive by today asking them to refund the truck or exchange it for a new truck with identical specifications or better. If they don't answer to my request, I can bring the case to a free legal service in Canada called C.A.M.V.A.P. (CANADIAN MOTOR VEHICLE ARBITRATION PLAN) who can bring my case in court in front of a judge for free.
https://www.camvap.ca/
Remember that I have opened the initial case with my dealership about this problem back in mid-November 2019!!! Three months now! I first did several in and out at the dealership for troubleshooting (try and error) and then by the mid-January, they kept my truck for full-time troubleshooting.
