Ram parts always on back order

[MBraaten]

I have a ram 2500 Cummins diesel that is a year and a half old. I’ve needed two repairs so far. The first repair I needed required part that Stellantis said was on backorder and I waited three months for it.
My current issue is I need a turbo actuator due to a turbo Sub boost error that keeps occurring.

I’ve prepaid nearly $15,000 in expenses for a month long trip to glacier Park Montana. I also have a trip to Wisconsin that is coming up very soon.

How can you sell a nearly $110,000 truck and then continuously not have parts to service your vehicles being sold? Are they discontinuing the product line due to a shortage of of parts in their assembly lines? The answer is no. So, why are they not able to provide a turbo actuator in a timely manner?

I run the risk of an entire summer’s worth of travel being halted due to Stellantis not having parts. I’ve purchased two ram limited trucks within an 18 month period of time and Have talked two of my buddies into both purchasing ram Limited trucks. If my problem is not solved within the next two weeks, I will dump my ram and move to another product line through GMC, Chevy, or Ford and will never go back to ram.

 

[1999 White C5 Coupe]

In a word or two: Poor management.

 

[06 Dodge]

I have a ram 2500 Cummins diesel that is a year and a half old. I’ve needed two repairs so far. The first repair I needed required part that Stellantis said was on backorder and I waited three months for it.
My current issue is I need a turbo actuator due to a turbo Sub boost error that keeps occurring.

I’ve prepaid nearly $15,000 in expenses for a month long trip to glacier Park Montana. I also have a trip to Wisconsin that is coming up very soon.

How can you sell a nearly $110,000 truck and then continuously not have parts to service your vehicles being sold? Are they discontinuing the product line due to a shortage of of parts in their assembly lines? The answer is no. So, why are they not able to provide a turbo actuator in a timely manner?

I run the risk of an entire summer’s worth of travel being halted due to Stellantis not having parts. I’ve purchased two ram limited trucks within an 18 month period of time and Have talked two of my buddies into both purchasing ram Limited trucks. If my problem is not solved within the next two weeks, I will dump my ram and move to another product line through GMC, Chevy, or Ford and will never go back to ram.

As I see it you have three choices, wait on Ram to get you one and hope it arrives before your trip, you skip your trip and are out a sh it load of money or you buy one form City Diesel then have it installed, then hope you can get reimbursed: https://www.citydiesel.net/index.php?action=viewitem&itemid=29012&cat=19

Edit: don't for as minute think that GMC, Chevy, or Ford also don't have their own set of problems with parts and or other type of problems that can be as bad or worse.

 

[RamCares]

DM us with your VIN, mileage, and the dealership you're working with. We'd like to see if we can get a specialist on this for answers and support.

Chris,
Ram Cares