Software Update Caused Problems

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JimmyC

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So I have a 2020 Limited with approx. 7,000 miles. Everything was fine, no problems, until this week when I was informed via Uconnect there was an update to be downloaded. So I parked the truck Monday night and when I got in Tuesday AM it said update was successful.
On Wednesday my screen locked up as I was backing out of the driveway. Stayed that way for about 10 miles. Couldn’t do anything with it, couldn’t even turn it off. Pulled in the local gas station and put it in reverse, then back to drive and the screen released. Back to good. Until today...my front parksense stopped working. I actually bumped the front of my truck pulling in the garage because I’ve gotten in the habit of stopping when I hear the chime. No damage but still pissed me off.
Anyone else have these issues after the update. Can it be reversed?
What sucks is I had a 2014 Laramie that went 63,000 miles with zero issues. None. Truck was mint when I sold it. I got rid of the ‘14 to get the new one.
 

RamCares

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So I have a 2020 Limited with approx. 7,000 miles. Everything was fine, no problems, until this week when I was informed via Uconnect there was an update to be downloaded. So I parked the truck Monday night and when I got in Tuesday AM it said update was successful.
On Wednesday my screen locked up as I was backing out of the driveway. Stayed that way for about 10 miles. Couldn’t do anything with it, couldn’t even turn it off. Pulled in the local gas station and put it in reverse, then back to drive and the screen released. Back to good. Until today...my front parksense stopped working. I actually bumped the front of my truck pulling in the garage because I’ve gotten in the habit of stopping when I hear the chime. No damage but still pissed me off.
Anyone else have these issues after the update. Can it be reversed?
What sucks is I had a 2014 Laramie that went 63,000 miles with zero issues. None. Truck was mint when I sold it. I got rid of the ‘14 to get the new one.

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares
 
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JimmyC

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Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares
Thanks Alison. It’s at the dealer today and they tell me it was fixed by recalibrating the park sense and a “hard reset” of the info system. I’ll post again after I’ve driven it for awhile.
 

RamCares

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Thanks Alison. It’s at the dealer today and they tell me it was fixed by recalibrating the park sense and a “hard reset” of the info system. I’ll post again after I’ve driven it for awhile.

No problem! That makes me happy to hear. Please keep me updated.

Alison
RamCares
 

mikeru

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Anyone else have these issues after the update. Can it be reversed?
Hopefully your issues are fixed now. To answer your question, It's been my experience that once an update is applied it cannot be reversed.
 
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