U-Connect update

[don carsten]

Message appeared on screen advising a software update was necessary. Touchscreen appeared to allow user to schedule. Several attempts were made but update never was accomplished. Radio remained "locked" during this time. Downloaded update from website onto a flash drive and inserted it into UBS port. Screen message did not change. U-connect customer care said this fix required a dealer technician. After disconnecting the battery for 10 minutes message disappeared. Tech. said upda
te was accomplished.

 

[bhonshell37]

I received the email. Went to my truck, not update message appairs

Sent from my SM-N960U using Tapatalk

 

[RamInfo]

Message appeared on screen advising a software update was necessary. Touchscreen appeared to allow user to schedule. Several attempts were made but update never was accomplished. Radio remained "locked" during this time. Downloaded update from website onto a flash drive and inserted it into UBS port. Screen message did not change. U-connect customer care said this fix required a dealer technician. After disconnecting the battery for 10 minutes message disappeared. Tech. said upda
te was accomplished.

Go into settings and check your software version. My truck has shown the upgrade message twice, but no update has successfully been done.
This last time it said update failed and I’d need to see the dealer.

Both times the update notice appeared, it was right after parking the truck in the garage. But the instructions were very unclear—do I leave the truck off, open the door (which shuts everything off) and walk away, or ??? Very poor setup on this update, IMHO.

What is the website to download and try a USB update? That may be my next step...

DG

 

[Mpgrimm2]

13-17 Ra3 RA4 ?
See this...
ROLL-UP INFO: OTA 18.11.07 SW Update 13-17 RA3/Vp3-NA & Ra4 VP4-NA.


M² Mods.

 

[stimpy433]

Mine did this first thing this morning. EVIC said “radio locked” until I did the update. It won’t let you use the radio until you update. I set the update time and it did the update and everything is back to working. I have the RA3 radio.

 

[CarrollB]

Was adding some favorites to my GPS today when the radio screen said an update was required. I'm leaving tomorrow for several days on a 600 mile trip. The last thing I needed was to have the radio locked up. I had the choice of updating or scheduling it at a later time. I was brave and said update. Screen told me what to do and said it would take 5-10 minutes. I was concerned as the status bar would be making progress then would seem to pause for 45-60 seconds, then keep increasing the percentage of completion. After it reached 100% the radio turned off. By now about 10-12 minutes had passed since the update started. I turned on the key and the display said "radio locked until you start the engine". Started the truck and everything worked. All my favorites were still in the GPS and everything seems to be working. Needless to say I breathed a sigh of relief after some of the horror stories I have read about people having troubles and having to take the truck to the dealer to solve the problem.

 

[swexlin]

Glad it worked for you guys. It locked my radio, phone, voice commands. Took my dealer two full working days to get it unbricked.

 

[RamInfo]

Completed the update today. I went to https://www.driveuconnect.com/support/software-update.html and entered my VIN. Said I had an update available, I downloaded it to hard drive then extracted the two files inside the zip file to a fresh, blank USB stick. Directions for performing the update were on the website as well, so I downloaded and printed. Parked the truck in the driveway, fired it up, inserted the USB stick and started the process. It takes quite a bit longer than indicated on-screen or in the instructions. Anyway, after carefully following instructions I am now at 17.43.01

Best,
DG

 

[Nicholas McEwen]

Can anyone please tell me how I might be able to find my software version. My radio has been locked since Dec when I received the new OTA update message. The first time it appeared is when it locked.
I have the 8.4 NA 6 speaker.
So when I get in and start it up it goes through the boot sequence but as soon as it switches from Ram logo to the system interface the schedule update pops up.
Touchscreen is locked as well. I’ve gotten it to switch from floor mode to vents and floor in climate controls maybe 2-3 times but had to hit it with my thumb and press really hard
I also get “vehicle phone needs serviced” message while driving then will go back to schedule update or just show climate controls

I’ve tried every thing mentioned on this site for resetting from battery removal 20min-to overnight fuse removal, soft reboot pressing radio buttons, gone into dealer mode, tried 2 diff USB sticks one just cycled through flashing on and off but never got it to read the 2nd one finally read it but says “installer error hash something not found” I’ll have to run out and get a pic of it later

but my thinking is that I may actually be behind a few updates and maybe need to try a few older updates first or does anyone know if that wouldn’t matter or is all that info in the newest update. When I put my vin in it says I have an update available but doesn’t say what version and I don’t know which version it’s stuck on

I apologise for long post just wanted to give as much detail as possible in hopes of something new to tryout

I’ll go take a few pics here in a few mins
Thank you in advance for your thoughts

 

[RamCares]

Can anyone please tell me how I might be able to find my software version. My radio has been locked since Dec when I received the new OTA update message. The first time it appeared is when it locked.
I have the 8.4 NA 6 speaker.
So when I get in and start it up it goes through the boot sequence but as soon as it switches from Ram logo to the system interface the schedule update pops up.
Touchscreen is locked as well. I’ve gotten it to switch from floor mode to vents and floor in climate controls maybe 2-3 times but had to hit it with my thumb and press really hard
I also get “vehicle phone needs serviced” message while driving then will go back to schedule update or just show climate controls

I’ve tried every thing mentioned on this site for resetting from battery removal 20min-to overnight fuse removal, soft reboot pressing radio buttons, gone into dealer mode, tried 2 diff USB sticks one just cycled through flashing on and off but never got it to read the 2nd one finally read it but says “installer error hash something not found” I’ll have to run out and get a pic of it later

but my thinking is that I may actually be behind a few updates and maybe need to try a few older updates first or does anyone know if that wouldn’t matter or is all that info in the newest update. When I put my vin in it says I have an update available but doesn’t say what version and I don’t know which version it’s stuck on

I apologise for long post just wanted to give as much detail as possible in hopes of something new to tryout

I’ll go take a few pics here in a few mins
Thank you in advance for your thoughts

Hi,
To clarify, have you already brought this concern to the attention of your dealership? If not, we kindly suggest connecting with your dealer for a diagnostic appointment, as they will be in the best position to assist. Let us know if you decide to address this concern with your dealer, as we will gladly assist you during that process.

Alison
RamCares

 

[Nicholas McEwen]

Looks like I'm going to have to go in. I finally got it to show the update was good. But I cant press yes on the screen. And as far as I know that's the only way to start it. I tried using buttons but nothing. I'm just not real happy with my dealer and may take it to a different one. I just have the feeling Ill go in and tell them that Uconnect told me to bring it in and they would take care of it which they did but they'll try and charge me for it. Plus it's really hard to make time now that my season just started for working. But when I do get time Ill let you know.
Thank you