Uconnect error message X2

[fireflymedic]

First I get

Than switches over to

Dealer wants $1k to put in new head unit. Is there any workaround? Will updating help like first screen suggests? This is a 2014 with 100k miles.

 

[Ricks Ram]

First I get
View attachment 249469
Than switches over to
View attachment 249470
Dealer wants $1k to put in new head unit. Is there any workaround? Will updating help like first screen suggests? This is a 2014 with 100k miles.

You can purchase an RA3 VP3 NA non nav radio on eBay for $300 to $350 pretty easily or the RA4 VP4 NA factory Nav radio for around $350 to $400. It's extremely simple to replace and there is NO special programming required. The radio the dealer installs is almost guaranteed to be refurbished so really not much difference. Any one will work from a 13 to 17 Jeep Grand Cherokee or Ram Pickup. Make sure it's either a VP3 NA or 4P4 NA depending on whether or not you want Nav. NA stands for North America. If the radio has CA for the last two letters it's a Canadian radio and will not have some of the features you currently have. You will need the 4 digit radio unlock code which you can easily get on line for $10 to $15 and that's it.

Sent from my SM-G981U1 using Tapatalk

 

[GTyankee]

What is your current radio
RA 1 basic radio receiver, w/o navigation; AM-FM-Uconnect-3.0" screen


RA 2 display 5"


RA 3 display 8.4" non nav from factory

RA 4 display 8.4" with factory Navigation

 

[fireflymedic]

The bottom pic looks like mine 8.4 with factory navigation.

 

[GTyankee]

What is it that you are trying to update

Is it a radio software update or a Navigation item

radio software update :

https://www.driveuconnect.com/support/software-update.html

 

[fireflymedic]

What is it that you are trying to update

Is it a radio software update or a Navigation item

radio software update :

https://www.driveuconnect.com/support/software-update.html

I have no idea it is just a message that pops up on start up before changing to 2nd message saying there's a problem with head unit. Dealer was no help just wanted to change out unit for $1k which is a little pricey for me right now but he neversaw 1st message it doesn't stay up long.

 

[IRSmart]

I have no idea it is just a message that pops up on start up before changing to 2nd message saying there's a problem with head unit. Dealer was no help just wanted to change out unit for $1k which is a little pricey for me right now but he neversaw 1st message it doesn't stay up long.

The dealer wasn’t “no help” they just told you what you didn’t want to hear. You can’t repair your current radio, it’s bricked and needs to be replaced. They don’t install units off eBay so they gave you market price on installing a new radio and you didn’t like it. But that’s not “no help”.

 

[KSH]

Did you try pulling the battery cables? I had an issue with my head unit where an update bricked it. pulled the batteries and it reset itself after a bit of time.
couldn't hurt to try.

 

[GTyankee]

I suggest that you you first go to this website below & enter your Rams VIN #

It will tell you if you have an FREE update that needs installing

https://www.driveuconnect.com/support/software-update.html

 

[fireflymedic]

I have not pulled battery cable but did do the reset on here about pushing volume button and chanell buttons at same time shutting down head unit. Will check for updates

 

[SitKneelBend]

The dealer wasn’t “no help” they just told you what you didn’t want to hear. You can’t repair your current radio, it’s bricked and needs to be replaced. They don’t install units off eBay so they gave you market price on installing a new radio and you didn’t like it. But that’s not “no help”.

It's not bricked yet...

Sent from my HTC U11 using Tapatalk

 

[SitKneelBend]

I suggest that you you first go to this website below & enter your Rams VIN #

It will tell you if you have an FREE update that needs installing

https://www.driveuconnect.com/support/software-update.html

Do this^^^

Sent from my HTC U11 using Tapatalk

 

[IRSmart]

It's not bricked yet...

Sent from my HTC U11 using Tapatalk

My experience is that if it’s in the eternal boot up loop (which is what it sounds like) it’s basically done for.

 

[GTyankee]

I have always wondered where those 'SO Called' bricked radios are sent to.
Do they go back to Panasonic, Mitsubishi, Harmon Kardon

Do they pull the Hard Drive & just install a new drive
or do they have a room full of people that just plug into the radio, erase the drive & rewrite it

 

[fireflymedic]

Guess we kicked the can down the road as today everything worked.

 

[SitKneelBend]

Guess we kicked the can down the road as today everything worked.

That's great. A word of caution, since it is working again I would caution against any firmware updates. As @IRSmart mentioned, often times these radios can become bricked. Applying a firmware update to a failing radio can sometimes accelerate this process...

Sent from my HTC U11 using Tapatalk

 

[CheechDogg.0n37s]

I got that error probably the 2nd week after I got my truck brand new .... they said they needed to replace the unit and it would cost me $1800 and change .... I was like "are you kidding me, it's a brand new truck" they tried to say I caused it by trying to unlock it .... bunch of thiefs ! lol !!

I disconnected the battery like one of the techs at the dealer said to do and it fixed it lol ...

 

[chri5k]

If the radio is not on the latest firmware you should try to update it to the latest firmware version. These radios keep an image of the previous firmware and have a hardware watchdog that will boot to the previous firmware image if the current firmware image is corrupt. Basically the radio is running off the backup copy of the previous firmware. If something happens to that backup copy, the radio will be toast. By applying the latest firmware, the radio will then have two good copies of the firmware.

 

[CheechDogg.0n37s]

That's great. A word of caution, since it is working again I would caution against any firmware updates. As @IRSmart mentioned, often times these radios can become bricked. Applying a firmware update to a failing radio can sometimes accelerate this process...

Sent from my HTC U11 using Tapatalk

I was told by the same tech that told me to disconnect the battery that this happens when people don't renew their uconnect with nav and the sirius radio ... that's how they get people in to get them to sign up again since I guess you need to have the uconnect/sirius membership ? ...

Not sure if its true but that is what I was told .....I haven't gotten a single firmware update since i got my truck because that tech told me to not activate it lol ...

 

[CheechDogg.0n37s]

If the radio is not on the latest firmware you should try to update it to the latest firmware version. These radios keep an image of the previous firmware and have a hardware watchdog that will boot to the previous firmware image if the current firmware image is corrupt. Basically the radio is running off the backup copy of the previous firmware. If something happens to that backup copy, the radio will be toast. By applying the latest firmware, the radio will then have two good copies of the firmware.

Screw that lol ... I haven't had any issues with my radio since the first time it wanted to update and the tech said to avoid getting the firmware updates ... to this day my radio is fine ....