Here is one for you. I sent Phoenix an email about my steering wheel audio control issue and they replied setting up a tech call, which happened Friday night. During the video call we tried a few changes to the settings with no luck. So Chris said he would email me some files so I could do a factory reset and basically start from scratch. Since I have been having problems getting the USB I had connected in the center console to read a flash drive I needed to pull the radio to switch the connections which I did yesterday. Today I did the factory reset using the settings menu on the radio with Phoenix's files on the flash drive. Look what happened....... Everything is upside down and the picture is out of focus is the best way I can explain it. Things work, yes, if you can figure out what all the settings are and read it upside down. But guess what doesn't work? You guessed it.....the steering wheel audio controls! Needless to say I'm waiting for a reply from the tech who said I could text him using the number we used Friday. More to follow I'm sure.
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