2019 Laramie 2500

[MegaCabDon]

I have a 2019 Ram 2500 Laramie.

The truck has been going into Battery Saver mode where the non essentials power down. It does it a few minutes into after I begin driving. When it does this the battery voltage meter is still reading between 14v and 14.5v, so that is normal. I would think that it would eventually go back to normal mode after driving, but it doesn’t. The temperature has been between high 30s and 50 when it does it.

I brought back to the dealer and they could not get the truck to go into Battery Saver Mode, so no fix. They said they haven’t seen it before. Anyone have this happen to them?

 

[MADDOG]

The message means the truck is drawing more electrical power than the battery can supply. When the "Battery Saver Mode" or “Battery Saver On" message is displayed, the vehicle will turn off certain electrical functions to reduce battery energy consumption.

This tells me that the charging system isn't putting out enough power to the battery and/or the battery is weak. The dealer's tech should have tested the alternator's output and load tested the battery(s).

 

[MegaCabDon]

That’s what I thought too but the battery isn’t draining before it goes on. I’ve been keeping an eye on the Voltage Meter before it switches into this mode. The dealer claims they tested the battery and alternator but who knows. They told me there is nothing much they can do without them seeing the message and putting it on their computer while it is in the mode. Since I got it back last week it hasn’t done it. Wondering if they did something and just didn't want to tell me because it was something screwed up on their end that shouldn’t have happened...

 

[Capt Adrian]

I picked up my Bighorn 6.7 on Saturday, the same thing happened on Sunday on the way to the store. I have dual 220 amp alternators, there's no way they aren't putting out enough power … it only happened after I started using Android Auto … it hasn't done it since , but I Haven't plugged in my phone again … I have the 8.4" screen , which one do you have?

 

[MegaCabDon]

I should have said I have the 6.7 also with the snow prep package. I have the big screen. I tried turning the screen off before i turned truck off but that didn’t helped.

 

[Arctic Flyers Fan]

Having the same issue. Our dealer let's us take trucks over night or weekends before buying. When I took it overnight the remote start didn't work right. Having had a 1500 before I know if the battery is too low voltage the remote start won't work. The lights will flash only once like if you tried it with the door open.
Since I bought the truck 3 weeks ago I've had Battery Save Mode come on about 10 times. I took it to the dealer and the scan said there were 17 codes for low voltage and they said the battery is good, cleared the codes and figure the low battery codes were from the stop and goes moving it around the lot (it's been on the lot since April).
So today it happened again, when I got to work I turned everything off then the truck. Then I put it into acc. and went to the voltage screen. Within a minute it went from 12.3V to 11.8V. I think the battery is toast. It's going to the dealer again tomorrow. So frustrating I only have 325kms on the truck. 6.4L Snow chief group 8.4screen

 

[MegaCabDon]

Wow even 12.3V is low to be the starting number at shutoff before ACC mode. 14V is the standard by the owner’s manual. I’m hoping that I’m right that the dealer did something to fix it but just claimed they didn’t.

 

[olyelr]

Not sure on the battery saver mode deal... my truck does not have that option that I am aware of.

However, after a few weeks of owning my ‘16 (bought it brand new), I had to jumpstart it one day. Took it to the dealer and they load tested the battery and it was already shot. Weird things do happen. Definitely get the battery checked.

 

[RamCares]

I should have said I have the 6.7 also with the snow prep package. I have the big screen. I tried turning the screen off before i turned truck off but that didn’t helped.

Hi MegaCabDon,

If you end up having to address this with your dealer again, please let us know via private message. I would be more than happy to connect you with a case specialist for an additional layer of support during that process.

Having the same issue. Our dealer let's us take trucks over night or weekends before buying. When I took it overnight the remote start didn't work right. Having had a 1500 before I know if the battery is too low voltage the remote start won't work. The lights will flash only once like if you tried it with the door open.
Since I bought the truck 3 weeks ago I've had Battery Save Mode come on about 10 times. I took it to the dealer and the scan said there were 17 codes for low voltage and they said the battery is good, cleared the codes and figure the low battery codes were from the stop and goes moving it around the lot (it's been on the lot since April).
So today it happened again, when I got to work I turned everything off then the truck. Then I put it into acc. and went to the voltage screen. Within a minute it went from 12.3V to 11.8V. I think the battery is toast. It's going to the dealer again tomorrow. So frustrating I only have 325kms on the truck. 6.4L Snow chief group 8.4screen
View attachment 186491 View attachment 186492

Hi Arctic Flyers Fan,

I'm sorry to hear that you are also experiencing this concern. Please be sure to keep us updated regarding your dealer's findings. If our team can be of any additional support as you are working with your dealer, we would be happy to help.

Mark
RamCares

 

[Arctic Flyers Fan]

Hi, the dealer did a few tests on the battery and it failed so they put in a new replacement. I hope that fixed the issue.

 

[RamCares]

Hi, the dealer did a few tests on the battery and it failed so they put in a new replacement. I hope that fixed the issue.

Hi Arctic Flyers Fan,

Thank you for following up to let us know. If this concern persists, please do not hesitate to send us a PM. We're always happy to help.

Mark
RamCares

 

[ClassicRacer]

I hope you all post any and all issues, diagnosis and fixes to resolve these error messages.
I have a new 2019 Limited 2500 Cummings 4x4 with 2 alternators and so far so good with only 1500 miles in the first 2 weeks.

 

[MegaCabDon]

Having the same issue. Our dealer let's us take trucks over night or weekends before buying. When I took it overnight the remote start didn't work right. Having had a 1500 before I know if the battery is too low voltage the remote start won't work. The lights will flash only once like if you tried it with the door open.
Since I bought the truck 3 weeks ago I've had Battery Save Mode come on about 10 times. I took it to the dealer and the scan said there were 17 codes for low voltage and they said the battery is good, cleared the codes and figure the low battery codes were from the stop and goes moving it around the lot (it's been on the lot since April).
So today it happened again, when I got to work I turned everything off then the truck. Then I put it into acc. and went to the voltage screen. Within a minute it went from 12.3V to 11.8V. I think the battery is toast. It's going to the dealer again tomorrow. So frustrating I only have 325kms on the truck. 6.4L Snow chief group 8.4screen
View attachment 186491 View attachment 186492

Have you had the problem again or did this fix it?

 

[Arctic Flyers Fan]

Have you had the problem again or did this fix it?

Issue never came back after the battery was replaced. It's been in the -30's for a month or so. No problems.

 

[MegaCabDon]

Hi MegaCabDon,

If you end up having to address this with your dealer again, please let us know via private message. I would be more than happy to connect you with a case specialist for an additional layer of support during that process.



Hi Arctic Flyers Fan,

I'm sorry to hear that you are also experiencing this concern. Please be sure to keep us updated regarding your dealer's findings. If our team can be of any additional support as you are working with your dealer, we would be happy to help.

Mark
RamCares

Still no fix. Just left dealer and they contacted Ram who said there is no fix yet but noted to not replace the computer/radio because that is not the fix. Very frustrating for a vehicle that has under 12k miles. Will post pictures of customer report diagnosis

 

[RamCares]

Still no fix. Just left dealer and they contacted Ram who said there is no fix yet but noted to not replace the computer/radio because that is not the fix. Very frustrating for a vehicle that has under 12k miles. Will post pictures of customer report diagnosis

View attachment 193226

I am very sorry to hear this, MegaCabDon. Please do not hesitate to follow up with us via PM. We would be more than happy to get this documented and connect you with a case manager for further support with this matter.

Mark
RamCares

 

[Idaho Brian]

This just started happening on my 2019. Picked it up in October of 2019,absolutely fine, winter no issues. Friday, I am driving and the battery saver mode kicks in and shuts off pretty much everything but climate controls (65 degrees outside). Call the dealer, he says drive it for 20 minutes and see if it goes off. Never does, and while driving the 25 minutes to the dealer my digital speedo keeps turning off and on. Get there and they don't have a spot open to hook it up to a diagnostics setup, but they were able to test the batteries which are good to go. Shut it off, and restart, no issues. Next day, while driving, same exact thing. Going in on Wednesday to see if they can track down what is going on. Printed out this thread to help them along the way.

 

[MegaCabDon]

This just started happening on my 2019. Picked it up in October of 2019,absolutely fine, winter no issues. Friday, I am driving and the battery saver mode kicks in and shuts off pretty much everything but climate controls (65 degrees outside). Call the dealer, he says drive it for 20 minutes and see if it goes off. Never does, and while driving the 25 minutes to the dealer my digital speedo keeps turning off and on. Get there and they don't have a spot open to hook it up to a diagnostics setup, but they were able to test the batteries which are good to go. Shut it off, and restart, no issues. Next day, while driving, same exact thing. Going in on Wednesday to see if they can track down what is going on. Printed out this thread to help them along the way.

Brian i was told it was a software issue that requires a software update. Was told corporate was originally replacing radio’s but that did nothing. Was told there probably would not be a software update/patch until next year. Not happy at all about this answer/outcome.

One thing i did find that helps since i have auto start. I auto start it a few minutes before I plan on leaving. Then when i get into the truck i shut it completely off. Then i restart it and that usually prevents the Battery Saver from kicking on. Very annoying but it works. I will be having a very “passionate” talk with corporate when this gets resolved. They need to do something to make this right, and Imm talking more than just fixing the problem with the truck. Not having a fix within a month is not acceptable, especially when its now a known problem

 

[Idaho Brian]

Awesome! Thanks, at least I have a starting point. I have a feeling my dealership hasn’t heard that yet. Will let everyone know if they do any updates or what all they say. Appreciate the help!