8.4 Uconnect touch screen delaminating....

[Wetworks]

Just joined after coming across this helpful thread. I have a 2018 Rebel, and this started happening just as I shifted from leasing it to buying it. I'm going to contact Ram Care to see if they will work with me. Thank you to everyone who has contributed to this thread, it's been a real eye-opener and has served to calm me down after initially freaking out a bit lol.

 

[Guido2112]

Hello Group
I have a question on replacing the digitizer? Is the LOCA needed when replacing it or can it just sit on top of the screen?

I have this issue and already have the new digitizer


Thanks

 

[SitKneelBend]

Hello Group
I have a question on replacing the digitizer? Is the LOCA needed when replacing it or can it just sit on top of the screen?

I have this issue and already have the new digitizer


Thanks

I don't know honestly but I don't see why it wouldn't work? You'd eventually likely get dust between but that should be a relatively easy fix. You might be able to seal around the outside to prevent the dust.

I think it might not appear as clear as it should without LOCA but never tried. It may also be more susceptible to damage/cracking by being able to flex more where LOCA would previously have taken up the "slack"...

Easy enough to test if you were replacing it anyway, post your results if you give it a go!

 

[RhumHam]

We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help!


Alison
RamCares

I sent you a DM about this exact thing a month ago and have not heard back. is @RamCares sill here to help? The rep on the phone when I called RamCares told me that I was out of warranty and basically to go fly a kite.

 

[BBhorn]

Hey. @SitKneelBend does this look like our best option now?https://www.ebay.com/itm/18-19-RAM-...2349624.m46890.l49286&mkrid=711-127632-2357-0

 

[aekash]

Hey. @SitKneelBend does this look like our best option now?https://www.ebay.com/itm/18-19-RAM-...2349624.m46890.l49286&mkrid=711-127632-2357-0

I know you didn't ask for my opinion, but for that price you're not far off from a MOPAR remanufactured unit with a two year warranty. Plus no hassle of having remove the screen and replace on the stereo. Just my $0.02

 

[Wetworks]

Ram Cares shot me down and referred me to my dealer. They subsequently had me contact FCA and get a case number. I am going back to the dealer next week, they are going to pull the radio to order a replacement and go from there. Fingers crossed...

 

[aekash]

Ram Cares shot me down and referred me to my dealer. They subsequently had me contact FCA and get a case number. I am going back to the dealer next week, they are going to pull the radio to order a replacement and go from there. Fingers crossed...

Sounds promising. I didn't realize that FCA case number would trump Ram Cares. I wish I would have thought of that.

 

[Mpgrimm2]

Hey. @SitKneelBend does this look like our best option now?https://www.ebay.com/itm/18-19-RAM-...2349624.m46890.l49286&mkrid=711-127632-2357-0

United Radio and Navrepair both charge about $650-$700 now to repair these radios/replace the screen and update the SW to the latest version.

United Radio has a shop in Peachtree, Ga next to Panasonic's USA plant I believe & I was under the impression they were the official FCA/Stellantis warranty repair facility.

 

[SitKneelBend]

Hey. @SitKneelBend does this look like our best option now?https://www.ebay.com/itm/18-19-RAM-...2349624.m46890.l49286&mkrid=711-127632-2357-0

That is the right part, but I'd be cautious. Their crappy pictures of the model numbers are suspect to me. I've never been able to verify that the SL02 revision was guaranteed not to have the leaking problem.

Also, that is a weird place to put a tamper sticker...

 

[SitKneelBend]

United Radio and Navrepair both charge about $650-$700 now to repair these radios/replace the screen and update the SW to the latest version.

United Radio has a shop in Peachtree, Ga next to Panasonic's USA plant I believe & I was under the impression they were the official FCA/Stellantis warranty repair facility.

I'd have to agree although I wonder if your dealer gave it to you with little to no markup. I've heard of other paying $900+ for the refurbs.

 

[BBhorn]

Thank you everyone for your advice. I guess I will be contacting the dealer.

 

[Guido2112]

I don't know honestly but I don't see why it wouldn't work? You'd eventually likely get dust between but that should be a relatively easy fix. You might be able to seal around the outside to prevent the dust.

I think it might not appear as clear as it should without LOCA but never tried. It may also be more susceptible to damage/cracking by being able to flex more where LOCA would previously have taken up the "slack"...

Easy enough to test if you were replacing it anyway, post your results if you give it a go!

Update
Once I removed it from the truck, the goo from the screen was everywhere. I regret to say my attempt to fix was a failure. No idea of what to do now.

 

[BBhorn]

Update
Once I removed it from the truck, the goo from the screen was everywhere. I regret to say my attempt to fix was a failure. No idea of what to do now.

Same boat man...

 

[golfer99]

I have this same problem on a 2018 I bought in June certified pre owned. Started about first of July with bubbles in each corner, then slowly spread across the top of the screen till the two bubbles meet. Took it to the dealer today and he insists where the bubbles meet is a crack. Says he has to look into it and see what Chrysler and my extended warranty says. I think I'm about to get screwed.

 

[Rav3ncroft]

Talk with @RamCares and Uconnect. They can and will help you out. I also have a 2018 and my radio is being replaced right now for the same issue.

 

[co-pilot]

I have this same problem on a 2018 I bought in June certified pre owned. Started about first of July with bubbles in each corner, then slowly spread across the top of the screen till the two bubbles meet. Took it to the dealer today and he insists where the bubbles meet is a crack. Says he has to look into it and see what Chrysler and my extended warranty says. I think I'm about to get screwed.

View attachment 469098View attachment 469099View attachment 469100View attachment 469101

Like said above.....it should be covered..
My 2018 was changed out....dealership said it was a known problem...

 

[Rav3ncroft]

My radio was out of warranty by a few months but under the mileage. I worked with @RamCares and they got things rolling with uconnect. They took care of everything and even notified me when the radio was delivered to the dealership. They also confirmed my appointment was today.

The new radio (probably refurbished) looks great. SiriusXM is setup again and all is well. It took a total of 8 weeks but it cost me 0 dollars. It would have been $1,000 to $1,200 without their help.

It's really nice to see N/C under the total column of the invoice.

 

[SitKneelBend]

I have this same problem on a 2018 I bought in June certified pre owned. Started about first of July with bubbles in each corner, then slowly spread across the top of the screen till the two bubbles meet. Took it to the dealer today and he insists where the bubbles meet is a crack. Says he has to look into it and see what Chrysler and my extended warranty says. I think I'm about to get screwed.

View attachment 469098View attachment 469099View attachment 469100View attachment 469101

I'm 100% positive its not a crack...if he needs proof tell him to push on it.

 

[Rav3ncroft]

I agree that doesn't look like a a crack. It's where the two delaminating bubbles are coming together. A couple hot days and it might just connect.