holtff1074
Junior Member
Hey Guys,hope I can share a little information about the experience I and my brother experienced from the same dealer. I have a 2017 1500 5.7 Bighorn which I bought in 2018 with just over 2k miles.
My brother recently bought a 2018 2500 6.4 with just over 7k on the clock.
Both were CERTIFIED PREOWNED trucks. We both got fed what now we believe are false reasons as to why we never received a second key. Once we confirmed purchase of the vehicles it was only then we received only 1 key.
I was told that the previous owner who was senior had traded the truck back in to buy a 300 as his wife had difficulty getting into the truck. I was told he had not been able to find the other key. I pressured my salesman to make contact to learn the whereabouts of the key regardless what channels he had to use to do so. Eventually that salesman quit and NoOne offered to assist me to obtain my 2nd key.
A few months ago after being uncomfortable not having a second key I bought a new key from a different dealer at $300+.
As my brother confirmed purchase of his truck and realized they were only giving him one key he ask why. The salesman said only Certified Preowned vehicles include both keys.As mentioned both trucks were Certified Preowned. As days went by and my brother continued to pressure the salesman and the dealership as he was told "the previous owner failed to give the other key. My brother is on a mission and I wish to join him on getting to the truth of whats happening and the untruths we feel are being told. I've told my brother I believe they are keeping the second keys....reprogramming to serve as keys for others who must buy a second key. We plan to get to the truth and share all we can learn as social media is a great outlet to inform other possible customers.
I'm hoping someone here may share any thoughts or leads they wish. Maybe others have experienced something of this themselves. I'll make it a point to post any progress we make as we are truly disgusted how it appears this....maybe other dealerships may be taking advantage of customers to gain more dollars. It's like how I always argue "Doc Fees" as that's a obvious ripoff. Thanks for viewing-DeWayne
My brother recently bought a 2018 2500 6.4 with just over 7k on the clock.
Both were CERTIFIED PREOWNED trucks. We both got fed what now we believe are false reasons as to why we never received a second key. Once we confirmed purchase of the vehicles it was only then we received only 1 key.
I was told that the previous owner who was senior had traded the truck back in to buy a 300 as his wife had difficulty getting into the truck. I was told he had not been able to find the other key. I pressured my salesman to make contact to learn the whereabouts of the key regardless what channels he had to use to do so. Eventually that salesman quit and NoOne offered to assist me to obtain my 2nd key.
A few months ago after being uncomfortable not having a second key I bought a new key from a different dealer at $300+.
As my brother confirmed purchase of his truck and realized they were only giving him one key he ask why. The salesman said only Certified Preowned vehicles include both keys.As mentioned both trucks were Certified Preowned. As days went by and my brother continued to pressure the salesman and the dealership as he was told "the previous owner failed to give the other key. My brother is on a mission and I wish to join him on getting to the truth of whats happening and the untruths we feel are being told. I've told my brother I believe they are keeping the second keys....reprogramming to serve as keys for others who must buy a second key. We plan to get to the truth and share all we can learn as social media is a great outlet to inform other possible customers.
I'm hoping someone here may share any thoughts or leads they wish. Maybe others have experienced something of this themselves. I'll make it a point to post any progress we make as we are truly disgusted how it appears this....maybe other dealerships may be taking advantage of customers to gain more dollars. It's like how I always argue "Doc Fees" as that's a obvious ripoff. Thanks for viewing-DeWayne