firehawk09
Junior Member
- Joined
- Apr 24, 2018
- Posts
- 17
- Reaction score
- 26
- Location
- Houston, Texas
- Ram Year
- 2015
- Engine
- 5.7 Hemi
So I have a question for you guys. I took the truck in for possible warranty work. I have provided the dealer a video of possible lifter tapping, have had 3 separate cylinder 5 misfire codes, and a general lack of power that comes and goes... So from my research it points to it being the Cam & Lifter issue commonly associated with the MDS system. I dropped it off last Tuesday night for a 10AM appointment on Wednesday. They just called me and left the following voicemail,
"... Just wanted to let you know that they heard the the noise, but he said it's actually counting misfire on every cylinder except for cylinder 8 and he's definitely going to need to tear it down to get into it to see for sure what the situation is. Chrysler warranty requires customer to authorize the tear down because if for whatever reason they get in there, and they don't cover the repair, they don't cover any part of it including tear down. So you have to authorize the tear down then once it gets torn down then we can send whatever pictures to Chrysler give them the report and they'll tell us whether or not it's still covered under power train. So the tear down is $840 that is applied to the cost of the repair, but I need your authorization to proceed. Thank you."
For clarification purposes, the truck is a 2015 Ram 5.7 with 72K on the clock. Which from what I've been told has a powertrain warranty up to 100K.
Now for my questions...
Is this normal procedure?
What could possibly be not covered under warranty?
Should I risk the possibility of it not being covered under warranty or take it to a different dealer?
If anyone has had experiences similar to this, please chime in and let me know.
I didn't know where else to put the video clip so I just uploaded it here:
"... Just wanted to let you know that they heard the the noise, but he said it's actually counting misfire on every cylinder except for cylinder 8 and he's definitely going to need to tear it down to get into it to see for sure what the situation is. Chrysler warranty requires customer to authorize the tear down because if for whatever reason they get in there, and they don't cover the repair, they don't cover any part of it including tear down. So you have to authorize the tear down then once it gets torn down then we can send whatever pictures to Chrysler give them the report and they'll tell us whether or not it's still covered under power train. So the tear down is $840 that is applied to the cost of the repair, but I need your authorization to proceed. Thank you."
For clarification purposes, the truck is a 2015 Ram 5.7 with 72K on the clock. Which from what I've been told has a powertrain warranty up to 100K.
Now for my questions...
Is this normal procedure?
What could possibly be not covered under warranty?
Should I risk the possibility of it not being covered under warranty or take it to a different dealer?
If anyone has had experiences similar to this, please chime in and let me know.
I didn't know where else to put the video clip so I just uploaded it here: