Dave @ white lighting

[ladiesman217]

Anyone ever had issues with him?
I can't seem to get a hold of him.
Punched a tune on the 1st of may and I still don't have the tune.

On the 1st I sent him my last written tune and original back up.
The 6th he finally emailed me back saying the original file was corrupt.
I then sent him the correct back up file that day.
He emailed me back saying he would try and get a tune out to me the next day.
The 8th I emailed him saying I was going to the track on the 9th and wanted to get the tune ASAP.
Never got anything back.
Yesterday around lunch I called and left a message with my name and number.
Still nothing.

Hope he's alright?
Idk if this is normal of him or not.
I know Sean at hemifever is on his toes and emails me back within like 10 mins.

Thanks guys.

 

[BlownGP]

I've heard too many good things about him on the another forum..

Search over there for more info.

 

[whthemi12]

I also have one of his tunes and I love it. But he's not the fastest about getting back to his customers. From what I understand Dave has another job and does this in his spare time. I do love my tune though imo it's worth the wait.

 

[greychevy]

I know Sean at hemifever is on his toes and emails me back within like 10 mins.

That's a fact jack

 

[blackout11]

Dave fries your **** then blames you and never returns mails or phone calls go with sean

 

[ST-8]

^ I've heard the same problems with hemifever so eh..

 

[HLram]

I would definitely go with the guy that returns your emails or phone calls. I know Sean has sent me stuff at like 4 or 5 am before. He is very prompt. And btw I love his tune in my truck. Shifts great and has bookoos of power where I need it. I would not say HF is better than WL because I have never tried White Lightning, but if you can't get ahold of the guy when you WANT to, then how are you going to get any help when you NEED it if something is wrong with your truck and tune?

 

[ladiesman217]

Well Dave finally returned my phone call yesterday afternoon. He seemed less than enthusiastic though.
He said he has been experiencing problems with the trans tune and is working it out.
On the tune side of things, he said he's not touching tow haul, and only changing certain things through 4th gear.
I guess there's a lot of issues that's he's having trouble figuring out and doesn't want to screw anything up.
So I guess I'm paying full price for half a tune.. :rollseyes:

He said he would call me with details when he figures more out and he was going to try and have the tune out to me last night.
Still don't have anything.

Sure wish I could just stick with hemifever, but Sean told me trans tuning was a no go for my truck because it's a 2014.

 

[lonewolf2873]

Well Dave finally returned my phone call yesterday afternoon. He seemed less than enthusiastic though.
He said he has been experiencing problems with the trans tune and is working it out.
On the tune side of things, he said he's not touching tow haul, and only changing certain things through 4th gear.
I guess there's a lot of issues that's he's having trouble figuring out and doesn't want to screw anything up.
So I guess I'm paying full price for half a tune.. :rollseyes:

He said he would call me with details when he figures more out and he was going to try and have the tune out to me last night.
Still don't have anything.

Sure wish I could just stick with hemifever, but Sean told me trans tuning was a no go for my truck because it's a 2014.

I was under impression the trans tuning was finally supported with DS.

 

[NYCruiser]

Not for 6-speed as far as I know


Sent from my iPhone using Tapatalk

 

[DavidRam]

DS supports 2014 engine tuning, but not 8 speed trans, yet.
IMHO, if someone tells you they are having trouble with their tunes, I would turn around and run.
You don't want your truck to be one of the guinea pigs.
Hang in there and wait for Sean to crack the 8 speeds... I'd hate to hear a horror story from you.

 

[ladiesman217]

I don't have an 8 speed.

Sean told me he couldn't tune my 6 speed.

Dave told me he could.

 

[BlownGP]

DS supports 2014 engine tuning, but not 8 speed trans, yet.
IMHO, if someone tells you they are having trouble with their tunes, I would turn around and run.
You don't want your truck to be one of the guinea pigs.
Hang in there and wait for Sean to crack the 8 speeds... I'd hate to hear a horror story from you.

I don't have an 8 speed.

Sean told me he couldn't tune my 6 speed.

Dave told me he could.

Exactly, Dave is known for tranny tunes and he knows how to tune. I think he just gets a bad rap from his customer service.

 

[UneasyJmitchell]

"I think he just gets a bad rap from his customer service." --Well, thats everything, isnt it?

 

[DavidRam]

I don't have an 8 speed.

Sean told me he couldn't tune my 6 speed.

Dave told me he could.

My bad, I guess I missed that part. Regardless, if someone is "having problems" with a tranny tune, I would be hesitant. Not trying to be a downer...

 

[ladiesman217]

My bad, I guess I missed that part. Regardless, if someone is "having problems" with a tranny tune, I would be hesitant. Not trying to be a downer...

I definitely understand what your saying..

My opinion (which doesn't matter most times) is that customer service is EVERYTHING. The product is just a bonus.

Not a chance in hell would I call a place up knowing that I'm going to be neglected..

Matt from Moe's and Sean at hemifever are perfect examples.
Top notch customer service from both and I can guarantee that I will continue giving them business.

 

[DavidRam]

I definitely understand what your saying..

My opinion (which doesn't matter most times) is that customer service is EVERYTHING. The product is just a bonus.

Not a chance in hell would I call a place up knowing that I'm going to be neglected..

Matt from Moe's and Sean at hemifever are perfect examples.
Top notch customer service from both and I can guarantee that I will continue giving them business.

Yep! 100% agree ^^^

I sent Sean an email last night, when I woke up the answer was in my inbox.
Matt has my credit card and all my info, I don't even use the shopping cart feature anymore. I call or email him and tell him to charge my card and send my order.
Those two are at the very top when it comes to customer service, especially Matt.

 

[BlownGP]

"I think he just gets a bad rap from his customer service." --Well, thats everything, isnt it?

Depends. You wan't a crappy tune by the nicest guy in the world.. lol

From what I read It's not like he's rude with people. He's just not prompt with people. Which I understand like someone said I think tunning is a hobby/side job.
I know there was some post about his tune blowing up a tranny or whatever. It was a million pages long so I gave up so I never finished it.

Again this is what I read last year, because every time I searched for tunning a RAM. It was always White Lighting or Hemifever.

Everyone has their opinions, that's what some people need to realize about the internet.. lol

Yes, Matt and Sean or very prompt and have great customer. Can't deny that...

 

[UneasyJmitchell]

It couldnt matter less to me. I was just saying if you are getting a "great tune" from two shops, and one never returns calls, then its a no brainer.

 

[BlownGP]

It couldnt matter less to me. I was just saying if you are getting a "great tune" from two shops, and one never returns calls, then its a no brainer.

Yeah, of course I would choose Sean