ThePreacher666
Junior Member
- Joined
- Dec 6, 2017
- Posts
- 22
- Reaction score
- 8
- Ram Year
- 2017
- Engine
- Hemi 5.7
Hey everyone,
Two weeks ago I took my truck in for an oil change and the dealership found play in my right side axle shaft during their free multi-point inspection. My truck was still covered by the power-train warranty so I let them proceed with the repair. They also ended up replacing the front differential which was the root of the issue, according to them.
I drove the truck off after they repaired it and immediately noticed issues with steering and going over bumps resulted in the entire front of the truck violently being clunked side to side. I managed to get it home only to find out that they forgot to bolt the tie rods back onto the wheels...
I had the dealership tow it back. The dealership was floored, they couldn't believe it blah blah. My girlfriend was in the truck with me and we were both scared we'd lose control of the wheels. It was a nerve racking ride home. The dealership claimed they inspected the truck and they drove it 3-4 miles and didn't notice any issues.
They took care of the tie rods and did an alignment and for about two days the truck ran smoothly. On the third day, I noticed that there is a high pitched metallic rotating humming noise coming from the front of the truck. It is noticeable above 45 mph and gets louder with speed. I promptly brought the truck back again right before close on July 3rd, so I am expecting something back from them today about it.
Among other things, I am extremely frustrated and I just want my truck back in working order. I had ZERO issues before I brought it in and they did the repair. I have little faith they are going to identify the issue and fix it. I'd greatly appreciate if anyone can help me in identifying the sound too (see youtube link).
What options do I have here? I intend to push the dealer as far as I can because they completely messed my truck up. If things go south, should I seek legal council? This truck is my only vehicle and I still have a couple years of payments on it.
One more thing to note, I do have Bilstein 5100s leveling out my truck. I am thinking they'll blame it on that.
Thanks everyone, I am hoping this all gets sorted out.
Two weeks ago I took my truck in for an oil change and the dealership found play in my right side axle shaft during their free multi-point inspection. My truck was still covered by the power-train warranty so I let them proceed with the repair. They also ended up replacing the front differential which was the root of the issue, according to them.
I drove the truck off after they repaired it and immediately noticed issues with steering and going over bumps resulted in the entire front of the truck violently being clunked side to side. I managed to get it home only to find out that they forgot to bolt the tie rods back onto the wheels...
I had the dealership tow it back. The dealership was floored, they couldn't believe it blah blah. My girlfriend was in the truck with me and we were both scared we'd lose control of the wheels. It was a nerve racking ride home. The dealership claimed they inspected the truck and they drove it 3-4 miles and didn't notice any issues.
They took care of the tie rods and did an alignment and for about two days the truck ran smoothly. On the third day, I noticed that there is a high pitched metallic rotating humming noise coming from the front of the truck. It is noticeable above 45 mph and gets louder with speed. I promptly brought the truck back again right before close on July 3rd, so I am expecting something back from them today about it.
Among other things, I am extremely frustrated and I just want my truck back in working order. I had ZERO issues before I brought it in and they did the repair. I have little faith they are going to identify the issue and fix it. I'd greatly appreciate if anyone can help me in identifying the sound too (see youtube link).
What options do I have here? I intend to push the dealer as far as I can because they completely messed my truck up. If things go south, should I seek legal council? This truck is my only vehicle and I still have a couple years of payments on it.
One more thing to note, I do have Bilstein 5100s leveling out my truck. I am thinking they'll blame it on that.
Thanks everyone, I am hoping this all gets sorted out.