Sorry but that is a stupid comment to make. Someone shoots and unarmed person asleep in their care it is wrong and there is no second side. Send a cruise missle into a wedding party and kill 30 men, women, and children, and there is no second side.
The lesson to take away from the OP is that one should take a test drive and check out a vehicle completely before officially taking possession of the vehicle. With the last two trucks I have made a test drive and inspected the vehicles and left the dealer with a list of things to fix and I did not take possession of the vehicle until this work was done.
Much more of a sense of urgency when the truck is sitting on the dealer's lot and they will put it to the front of the service queue to get everything resolved as quickly as they can. Once you accept the vehicle and drive it home it becomes a warranty issue and good luck with that.